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- Tasks: Provide exceptional customer service and support in a fast-paced environment.
- Company: Join the vibrant team at Springfields Designer Outlet.
- Benefits: Competitive pay, flexible hours, and a fun work atmosphere.
- Why this job: Be the first point of contact for customers and make their day better!
- Qualifications: Experience in customer service and excellent communication skills.
- Other info: Work every other weekend with opportunities for growth.
We are seeking a proactive and detail-oriented Customer Services Assistant to join our team. The ideal candidate will be the first point of contact for our customers, providing exceptional service and support to ensure a positive and satisfying experience. This role requires excellent communication skills, a patient and empathetic approach, and the ability to work effectively in a fast-paced environment.
The position requires working every other weekend Saturdays 10am – 4pm and Sundays 10:30am – 4pm. Some additional weekends cover will be required to cover the other Customer Services Assistants' holidays.
Key Responsibilities- Manning our Information Point during our busiest trading period, responding to customer inquiries and concerns via various channels, including phone & email.
- Greeting coaches coming into the Centre and answering any queries from passengers, providing accurate and comprehensive information about our products & services within the Centre.
- Helping with customer parking queries and validations.
- Diagnosing, troubleshooting, and resolving customer issues in a timely and efficient manner, escalating complex problems to the appropriate team members or management when necessary.
- Gathering and documenting customer feedback to help improve our products and services.
- Ensuring all customer interactions comply with company policies and service standards.
- Completing wheelchair bookings within the Centre.
- Greeting visitors to our events, scanning tickets and answering any questions.
- Being a presence in the Gardens during any events and helping any visitors with queries.
- Undertaking any other reasonable duties/request that commensurate with this position as designated by the Site Supervisor, Operations Manager or any other person in the Savills Management Team.
- Proven experience in a customer service or customer-facing role.
- Excellent verbal and written communication skills with a professional and friendly demeanor.
- A genuine desire to help others and the ability to remain calm and composed under pressure.
- Strong analytical and problem-solving skills with a keen eye for detail.
- Comfortable using computer software, email platforms, and other digital communication tools.
- Ability to work effectively both independently and as part of a team.
- Flexibility to adapt to changing priorities and new challenges.
- Strong organisational skills and the ability to multitask effectively.
- To take reasonable care of your own health and safety.
- To take reasonable care not to put colleagues, members of the public and others at risk by what you do or do not do in the course of your work.
- To not interfere with, or misuse anything that has been provided for your health, safety or welfare.
- To report any accidents/incidents that you are involved in (personal or third-party) to your line manager immediately.
- To report any injuries, strains or illnesses you suffer as a result of doing your work activities to your line manager immediately.
- To inform your line manager if something happens that might affect your ability to work, like becoming pregnant or suffering an injury.
- To inform your line manager if you take medication that may have an impact on your safety and that of others (i.e. drowsiness, confusion, sight or hearing impairment, etc.).
- To ensure that you receive training to enable you to undertake work activities in a safe manner. Should you identify the need for further training, or are concerned for your safety you must inform your line manager.
- To ensure that you understand and work to all risk assessments, training, safe working practices and Health and Safety Policies.
- To be responsible for the safe use and care of equipment and materials and wear appropriate protective clothing as supplied.
- To contribute to the development and implementation of the overall ethos/work/aims of Savills Management Resources & Springfields Designer Outlet & Leisure.
- To work in accordance with site policies and procedures.
- To liaise and communicate with other colleagues as needed.
- Experience of working in a fast-paced, customer-facing environment.
- Previous experience within the retail (or similar) industry.
- Full UK Driving Licence (preferred).
Hours: 11.5hrs every other weekend. Average 5.75hrs per week.
Salary: £12.39 per Hour.
Please see our Benefits Booklet for more information.
Customer Services Assistant - Springfields Designer Outlet, Spalding Operations · Springfields [...] employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant - Springfields Designer Outlet, Spalding Operations · Springfields [...]
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Springfields Designer Outlet. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle customer inquiries or complaints during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate your excellent verbal and written communication abilities. Use clear examples from your past experiences to highlight how you've successfully interacted with customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Services Assistant - Springfields Designer Outlet, Spalding Operations · Springfields [...]
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service roles. We want to see how you've handled inquiries and resolved issues, so share specific examples that showcase your skills!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while still showing your personality.
Tailor Your Application: Take a moment to read through the job description and align your application with what we're looking for. Mention how your skills and experiences match the responsibilities of the Customer Services Assistant role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Savills Company
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Services Assistant role. Familiarise yourself with the key responsibilities and think about how your experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare to demonstrate your verbal and written skills during the interview. Practice answering common customer service scenarios, and be ready to explain how you would handle various customer inquiries or complaints. Remember, a friendly and professional demeanour goes a long way!
✨Prepare for Fast-Paced Situations
Given the fast-paced environment, think of examples from your past experiences where you've successfully managed multiple tasks or handled pressure. Be ready to share these stories, as they will illustrate your ability to thrive in a busy setting and reassure the interviewer that you can keep calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or company culture. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. Plus, it leaves a positive impression on the interviewer!