At a Glance
- Tasks: Provide exceptional customer service and support at our busy outlet.
- Company: Join a vibrant team at Springfields Designer Outlet.
- Benefits: Earn £12.90 per hour with flexible weekend hours.
- Other info: Great opportunity for personal growth in a fast-paced environment.
- Why this job: Be the friendly face that enhances customer experiences every weekend.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 12.9 - 12.9 £ per hour.
We are seeking a proactive and detail-oriented Customer Services Assistant to join our team. The ideal candidate will be the first point of contact for our customers, providing exceptional service and support to ensure a positive and satisfying experience. This role requires excellent communication skills, a patient and empathetic approach, and the ability to work effectively in a fast‑paced environment. The position requires working every other weekend: Saturdays 10:00–16:00 and Sundays 10:30–16:00. Some additional weekend coverage may be required to cover the other Customer Services Assistants’ holidays.
Key Responsibilities
- Manning our Information Point during our busiest trading period, responding to customer inquiries and concerns via phone and email.
- Greeting coaches and passengers, providing accurate and comprehensive information about products and services within the Centre.
- Assisting with customer parking queries and validations.
- Diagnosing, troubleshooting, and resolving customer issues in a timely and efficient manner, escalating complex problems to the appropriate team members or management when necessary.
- Gathering and documenting customer feedback to help improve our products and services.
- Ensuring all customer interactions comply with company policies and service standards.
- Completing wheelchair bookings within the Centre.
- Greeting visitors to our Events, scanning tickets and answering any questions.
- Being present in the Gardens during events and helping visitors with any queries.
- Undertaking any other reasonable duties requested that are commensurate with this position, as designated by the Site Supervisor, Operations Manager or any other member of the management team.
Person Specification
- Proven experience in a customer service or customer‑facing role.
- Excellent verbal and written communication skills with a professional and friendly demeanour.
- A genuine desire to help others and the ability to remain calm and composed under pressure.
- Strong analytical and problem‑solving skills with a keen eye for detail.
- Comfortable using computer software, email platforms and other digital communication tools.
- Ability to work effectively both independently and as part of a team.
- Flexibility to adapt to changing priorities and new challenges.
- Strong organisational skills and the ability to multitask effectively.
Health and Safety
- Take reasonable care of your own health and safety.
- Take reasonable care not to put colleagues, members of the public and others at risk by what you do or do not do in the course of your work.
- Do not interfere with or misuse anything that has been provided for your health, safety or welfare.
- Report any accidents or incidents that you are involved in, personal or third‑party, to your line manager immediately.
- Report any injuries, strains or illnesses you suffer as a result of doing your work activities to your line manager immediately.
- Inform your line manager if something happens that might affect your ability to work, such as becoming pregnant or suffering an injury.
- Inform your line manager if you take medication that may have an impact on your safety and that of others (e.g. drowsiness, confusion, sight or hearing impairment, etc.).
- Ensure you receive training to enable you to undertake work activities in a safe manner.
- If you identify a need for further training or are concerned for your safety, inform your line manager.
- Understand and work to all risk assessments, training, safe working practices and Health and Safety Policies.
- Be responsible for the safe use and care of equipment and materials and wear appropriate protective clothing as supplied.
Other
- Contribute to the development and implementation of the overall ethos, work and aims of the organisation.
- Work in accordance with site policies and procedures.
- Liaise and communicate with other colleagues as needed.
Skills, Knowledge and Experience
- Experience working in a fast‑paced, customer‑facing environment.
- Previous experience within the retail (or similar) industry.
- Full UK Driving Licence (preferred).
Working Hours and Salary
- Working Hours – 11.5 hours every other weekend (average 5.75 hours per week).
- Salary – £12.90 per hour.
Customer Services Assistant PT 5.75hrs - Springfields Designer Outlet, S... Business Operations[...] in Spalding employer: Savills Company
At Springfields Designer Outlet, we pride ourselves on fostering a vibrant and supportive work culture that values exceptional customer service. As a Customer Services Assistant, you will enjoy flexible working hours, competitive pay, and opportunities for personal growth within a dynamic retail environment. Join our team and be part of a community that prioritises employee well-being and development while delivering outstanding experiences to our visitors.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant PT 5.75hrs - Springfields Designer Outlet, S... Business Operations[...] in Spalding
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Savills Company and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Savills Company and let us see your personality shine through!
We think you need these skills to ace Customer Services Assistant PT 5.75hrs - Springfields Designer Outlet, S... Business Operations[...] in Spalding
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Savills Company.
Get Familiar with Our Brand:Before applying, take some time to learn about Savills Company and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Savills Company
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Savills Company.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Savills Company will surely appreciate.
