Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to maintain cleanliness and hygiene at Queensgate Shopping Centre.
- Company: Join Savills, a leader in property management with a focus on excellence.
- Benefits: Competitive salary, training opportunities, and a dynamic work environment.
- Why this job: Make a real impact by ensuring a clean and welcoming space for visitors.
- Qualifications: Experience in cleaning and customer service, with strong leadership skills.
- Other info: Flexible working hours and opportunities for career growth.
The predicted salary is between 28000 - 40000 £ per year.
To support the Soft Services Cleaning Manager in ensuring the effective management of the Cleaning/Environmental Department at Queensgate Shopping Centre; coordinating with stakeholders, contractors and both senior and operational staff to achieve and maintain the expected standards of cleanliness and hygiene across the entirety of the property (inclusive of front-of-house, back-of-house and external).
This is a hands-on role, which will involve the direct supervision of Housekeeping Shift Leaders and their team members to support the delivery of the cleaning and environmental functions across the site.
Key Responsibilities- To support the Soft Services Cleaning Manager in their duties.
- To ensure that employees are trained in accordance with pre-determined schedules, and that all relevant records are maintained effectively.
- To undertake and deliver training as necessary and appropriate.
- To induct new/relief staff to ensure they understand the requirements and expectations associated with their roles, completing training records and refreshing these as required.
- To ensure that all employees wear the correct uniform, are polite, and represent Savills in a positive manner.
- To ensure that Savills' Company Policies & Procedures are adhered to by all employees, at all times.
- To engage with contractors and tenants as required, ensuring that all are aware of their environmental responsibilities whilst operating within the property.
- Escalating any environmental non-conformances to the Soft Services Cleaning Manager as appropriate.
- To accurately store and record environmental data, inclusive of waste records, for future reference and analysis.
- Collate, monitor and interpret data for inclusion within reports and presentations.
- To highlight any shortfalls in service delivery via our appointed contractors and service partners, liaising with them to find a swift resolution to any concerns raised.
- To inform the Soft Services Cleaning Manager of any vacancies and assist in all stages of recruitment.
- To support with the management of HR Procedures to address staff welfare, absence and conduct standards, escalating any concerns as appropriate.
- Conduct investigatory meetings and support with note-taking.
- To regularly review the employee roster, ensuring that contingencies are implemented in the event that an employee is on leave/absent, and reflect all amendments on the relevant systems.
- To supervise and co-ordinate periodic works as and when required.
- To undertake routine quality audits and take corrective actions as necessary, within the agreed timeframe.
- To ensure that all contents of the Cleaning/Environmental Site File & COSHH Files are kept up-to-date, escalating any requirements to the Soft Services Cleaning Manager as necessary.
- To undertake own cleaning duties, supporting colleagues and covering them when required.
- To undertake any other reasonable duties/request that commensurate with this position as designated by the Soft Services Cleaning Manager / Operations Director / Client / Company.
- To take reasonable care of your own health and safety.
- To take reasonable care not to put colleagues, members of public and others at risk by what you do or do not do in the course of your work.
- To not interfere with, or misuse anything that’s been provided for your health, safety or welfare.
- To report any accidents/incidents that you are involved within (personal or third-party) to your line manager immediately.
- To report any injuries, strains or illnesses you suffer as a result of doing your work activities to your line manager immediately.
- To inform your line manager if something happens that might affect your ability to work, like becoming pregnant or suffering from an injury.
- To inform your line manager if you take medication that may have an impact on your safety and that of others (i.e. drowsiness, confusion, sight or hearing impairment, etc.).
- To ensure that you receive training to enable you to undertake work activities in a safe manner.
- If you identify the need for further training, or are concerned for your safety you must inform your line manager.
- To ensure that you understand and work to all risk assessments, training, safe working practices and Health and Safety Policies.
- To ensure that employees are provided with a quality induction that offers such information, instruction, supervision and training to enable them to safely carry-out their duties.
- To facilitate the communication process and to provide feedback as necessary and appropriate.
- To ensure that all equipment within your control is serviced and maintained in a safe condition.
- To ensure that an employee who is an expectant mother is referred to their line manager for an appropriate risk assessment pertinent to the activities which they perform.
- To ensure that accidents, incidents, ill-health and near-misses that arise within the workplace are reported and recorded.
- To ensure that any sub-contractors that are employed by Savills on a site for which you are responsible have the correct method statement and risk assessment for the activity/duty they are performing on our behalf.
- To regularly monitor and review health and safety arrangements in liaison with the Soft Services Cleaning Manager for effectiveness.
- To inform the Soft Services Cleaning Manager of any non-compliance or issues.
- To be fully aware as to your individual, and those within your teams' responsibilities, in relation to Savills' Health & Safety Policy Statement.
- To be responsible for the safe use and care of equipment and materials and wear appropriate protective clothing as supplied.
- To contribute to the development and implementation of the overall ethos/work/aims of Savills Management Resources & Queensgate Shopping Centre.
- To work in accordance with site policies and procedures.
- To liaise and communicate with other colleagues as needed.
- To live within commuting distance of the site and have your own independent method of transport.
- To act as an ambassador for Queensgate Shopping Centre and the Cleaning/Environmental Department, promoting recognition for the team, the property and the wider business through your exemplary behaviour.
- To lead by example, uplifting the team, and instilling a passion for excellence in delivering a first-in-class service.
- To be confident in holding open and honest conversations – not only relating to our customers, but to all stakeholders, including contractors, tenants and colleagues.
- To promote an operational focus on compliance, communication, consistency and collaboration in all you deliver.
- Able to lift and carry heavy equipment, furniture, rubbish.
- Able to wear personal protective equipment as supplied.
- An effective communicator with a good understanding and speaking of English.
- Able to plan and prioritise workload to ensure objectives are achieved on time.
- Able to identify problems and take appropriate action where necessary to resolve.
- Able to follow instructions on the use of cleaning materials and machinery.
- Able to attain a consistent standard of service in cleaning duties.
- Enjoys and is able to work constructively as part of a team.
- Able to adhere to manual handling and health and safety regulations as required.
- Appreciates that projects need to be completed; effective and efficient time management of self and duties.
- Methodical approach with an ability to work under pressure.
- Uses judgement to know when to ask for help and guidance.
- Takes responsibility for own work and demonstrates initiative.
- Records information accurately and pays attention to detail.
- Builds appropriate professional, friendly and accessible relationships with line managers, colleagues and tenants.
- Able to train and coach employees, both formally and informally.
- A flexible approach to work, with the ability to work varied shift times (inclusive of night shifts) to meet the needs of the business.
- Experience of working in a fast-paced, customer-facing environment.
- Previous cleaning experience within the retail (or similar) industry.
- Full UK Driving Licence (Required).
- BICSc Licence To Practice (Desirable).
- IOSH Managing Safely (Desirable).
Working Hours - 40 HRS / Week – Monday-Friday – 10:00-18:00 (Flexibility Required)
Salary - £34,000 / Annum
Senior Supervisor – Cleaning employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Supervisor – Cleaning
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning and facilities management sectors. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Show up and shine! If you can, visit the Queensgate Shopping Centre and introduce yourself to the team. A friendly face can make a lasting impression, and it shows you're genuinely interested in the role.
✨Tip Number 3
Prepare for the interview by researching Savills and their cleaning standards. Be ready to discuss how your experience aligns with their expectations and how you can contribute to maintaining cleanliness and hygiene across the property.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Supervisor – Cleaning
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Supervisor role. Highlight your experience in cleaning management and any relevant training you've delivered. We want to see how your skills match what we're looking for!
Showcase Your Leadership Skills: In your application, emphasise your ability to lead and train teams effectively. Share examples of how you've motivated staff or improved service delivery in previous roles. We love seeing candidates who can uplift their teams!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. Address how you meet the key responsibilities outlined in the job description. We appreciate straightforward communication that gets to the heart of your qualifications.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Savills Company
✨Know Your Cleaning Standards
Familiarise yourself with the cleaning and hygiene standards expected in a retail environment. Be ready to discuss how you would ensure these standards are met and maintained, especially in a busy setting like Queensgate Shopping Centre.
✨Showcase Your Leadership Skills
As a Senior Supervisor, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, including training and motivating staff. Highlight your ability to handle conflicts and maintain morale.
✨Understand Health and Safety Regulations
Brush up on health and safety policies relevant to cleaning operations. Be prepared to discuss how you would ensure compliance among your team and manage any potential risks effectively.
✨Engage with Stakeholders
Demonstrate your communication skills by discussing how you would engage with contractors, tenants, and other stakeholders. Share examples of how you've built positive relationships in previous roles to ensure smooth operations.
