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- Tasks: Deliver exceptional customer service and manage resident experiences in a vibrant community.
- Company: Join The Wiltern, a dynamic new build-to-rent development in West London.
- Benefits: Competitive salary of £35k, flexible hours, and a supportive team environment.
- Why this job: Be the heart of a thriving community and create memorable experiences for residents.
- Qualifications: Strong customer service skills and a friendly, outgoing personality are essential.
- Other info: Opportunity to engage with residents and enhance community spirit through events.
The predicted salary is between 28000 - 42000 £ per year.
Purpose of the Role
To provide on-site property management services to an exciting new build-to-rent development in Perivale, West London comprising 279 units.
Responsible for the delivery of a first‑class customer experience along with a wider team, who will be responsible for all front‑of‑house services including administration, compliance, events, liaising with all residents, visitors and the wider local community.
Building effective relationships with our residents will enhance the community spirit and everything that we deliver should be done so with our residents at the forefront of our minds; as the Senior Residents Experience Assistant it will be your responsibility to drive exceptional service at all times.
Key Responsibilities
- Assist the General Manager in management of day‑to‑day resident services, to ensure processes are efficiently managed and provide first‑class customer service to residents.
- Be the first point of contact for all residents and visitors alongside the Resident Experience Assistants.
- Assist the General Manager with the planning and running of resident events and community building initiatives.
- Quality control of amenity spaces and apartments, ensuring they are well presented at all times.
- Organise and host monthly residents events and initiatives, to enhance the community feel of the scheme.
- Engage with residents and facilitate any resident‑led events as well as quarterly meet and greets.
- Manage amenity space hiring.
- Respond to rental enquiries, schedule and conduct scheme tours/viewings and agree offers.
- Complete all applicant vetting in line with Savills procedures.
- Ensure marketing portals remain up to date at all times.
- Organise and run tenant services via third parties and in‑house.
- Ensure up‑to‑date resident communication via various channels including social media.
- Seek special offers and discounts for residents from local businesses.
- Create a community feel through communication, events and innovations.
- Act as first point of call for residents to report maintenance issues.
- Co‑ordinate all contractor appointments, both third party and in‑house, including defect warranty repairs, logging issues in order that required service levels are attained.
- Organise minor works between tenancies to maintain first‑class presentation of apartments.
- Complete check‑in and check‑out reports; determine deposit returns.
- Carry out mid‑term inspections.
- Arrears chasing and reporting.
- Work alongside the Maintenance Operative to ensure H&S statutory requirements are met across the development.
Skills, Knowledge and Experience
- Strong customer service ethic / background.
- Positive, can‑do attitude.
- Common sense approach.
- Ability to think on their feet and make considered decisions.
- Outgoing, warm and friendly personality.
- Organised, meticulous, tenacious.
- Excellent written and spoken etiquette.
- IT literate and social media savvy.
- Experience in undertaking viewings would be an advantage.
In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.
Working Hours – 5/7 days – 40 hours per week (or apportioned to 40 hours per week across a period where covering REA shifts) between 8am‑8pm.
Salary – £35k pa.
Please see our Benefits Booklet for more information.
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Senior Resident Experience Assistant - The Wiltern, Ealing Business Operations · The Wiltern employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Resident Experience Assistant - The Wiltern, Ealing Business Operations · The Wiltern
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on The Wiltern and its community initiatives. This will help you connect with the team and show that you're genuinely interested in enhancing the resident experience.
✨Tip Number 2
Practice your people skills! As a Senior Resident Experience Assistant, you'll be the face of the property. Role-play common scenarios with friends or family to boost your confidence in handling resident queries and concerns.
✨Tip Number 3
Show off your event planning skills! Think of creative ideas for resident events that could foster community spirit. Bring these ideas to the interview to demonstrate your proactive approach and passion for creating a vibrant living environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to leave a lasting impression and reinforce your enthusiasm for the role.
We think you need these skills to ace Senior Resident Experience Assistant - The Wiltern, Ealing Business Operations · The Wiltern
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, as this role is all about delivering a first-class experience for our residents.
Be Personable and Engaging: Since you'll be the first point of contact for residents and visitors, let your personality shine through! Use a friendly tone in your written application to show us that you're outgoing and approachable, just like we need you to be on the job.
Detail Your Organisational Skills: This role requires a lot of organisation, so make sure to mention any relevant experience you have. Whether it's managing events or keeping track of maintenance requests, we want to know how you keep everything running smoothly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at The Wiltern!
How to prepare for a job interview at Savills Company
✨Know the Community
Before your interview, take some time to research The Wiltern and its surrounding community. Understand the local amenities, events, and what makes the area special. This will help you demonstrate your commitment to enhancing the resident experience and show that you’re genuinely interested in building relationships with residents.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided exceptional customer service. Think about situations where you went above and beyond for clients or resolved conflicts effectively. This will highlight your strong customer service ethic, which is crucial for the Senior Resident Experience Assistant role.
✨Be Ready to Discuss Event Planning
Since organising and hosting resident events is a key responsibility, come prepared with ideas for community-building initiatives. Think about how you would engage residents and create a welcoming atmosphere. Sharing your creative ideas during the interview can set you apart as a candidate who is proactive and enthusiastic about the role.
✨Demonstrate Your Organisational Skills
The role requires meticulous organisation and the ability to manage multiple tasks. Be ready to discuss how you prioritise your workload and ensure that everything runs smoothly. You might even want to share a time when your organisational skills made a significant impact on a project or event.
