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- Tasks: Support security operations at Queensgate Shopping Centre, ensuring safety and excellent customer service.
- Company: Join Savills, a leader in property management with a focus on security.
- Benefits: Competitive pay, flexible hours, and bespoke training provided.
- Other info: Part-time role with opportunities for growth and varied shifts.
- Why this job: Be part of a dynamic team ensuring safety while gaining valuable experience.
- Qualifications: Must have SIA licence, good communication skills, and a proactive approach.
The predicted salary is between 13 - 13 £ per hour.
To support the Savills in‑house security teams with bespoke cover at Queensgate Shopping Centre sickness/additional duty cover as and when required within your monthly hours. The purpose of the Security Relief Officer role is to support the core security team with the day to day running of the in‑house security provisions within Queensgate. You will follow the Savills AI’s, SOPs as well as complying with local instruction on each site you are based. Bespoke training will be provided for the site that falls under your remit. You will ensure that exemplary standards of security are met when on duty and also provide a high level of customer service. You will be responsible for supporting/maintaining the security posture of the site during your shift. You are responsible to operate the CCTV systems in compliance of GDPR and our company policies and procedures. You will be expected to deliver the proactive monitoring of the CCTV systems where applicable to ensure security of the site you are working in line with the security strategy. During any incidents you may be required to gather evidence, using either CCTV or in‑person investigating; these investigation notes may be used by the police or the business so must be accurate and legible. You will need to have excellent observation skills with a good eye for detail with an ability to analyse data and be confident in making decisions and giving direction to affect a satisfactory resolution to incidents. A successful applicant must be a team player and able to operate as a group or independently.
Key Responsibilities
- To work as part of the site security team, or to be the lone security operative if a lone working site
- To readily interact with all visitors/tenants within the building(s)/facility, delivering a best in class customer focused service
- Carry out regular patrols as detailed in the security assignment instructions
- Proactive reporting
- Ensuring compliance with company procedures, site specific procedures, and industry standards
- Responding to security incidents in a timely manner
- Being professional, pleasant, friendly, courteous and helpful whilst carrying out your duties
- To maintain professional appearance with company issued uniform
- To ensure that the location you are working remains a safe environment for staff/tenants/visitors and the Savills team alike
- Ensuring all incidents are managed in accordance with the company handbook, site policies and company policies
- Liaising with the supervisory team members and management: Part‑time, proactively reacting to incidents and ensuring that colleagues are fully briefed and supported
- To deal effectively and efficiently with any emergencies, such as but not limited to, evacuations, fire & ASB
- Diligent management and maintenance of site records via DOB or local facility method
- To work as part of a control room team and undertake day to day CCTV monitoring of the site, as well as supporting the security services out with the control room
- To have an understanding of Fire & intruder systems, front end only (training will be provided at each site)
- Monitoring and reporting any equipment faults in a timely manner and in line with the SOPs of the site you are working
- Being conversant with the operational functions of the CCTV system, Access control system at the site you are working (training provided)
- Assist and support the security lead, site management with any reasonable or practical requirement
- Undertaking of any other reasonable duties at the site management or area managers requirement to meet the needs of the business
Skills, Knowledge and Experience
Qualifications and experience:
- Essential
- Good English written and verbal communication skills
- Flexibility and willing to support reactive duties, when possible, duties will be days, nights and weekends
- 5‑year checkable employment record
- Valid and Active SIA Licenced – Door Supervisor
- First Aid Qualified EFAW/FAW
- Proactive Approach
- Front line security experience
- Desirable
- CCTV SIA licence
Working Hours - Part time position 0 hours expected to cover 24 hours plus per week. Days/Nights/weekends
Salary - £13.05 Per hour
Security Relief Officer Part-Time - Queensgate Shopping Centre Operations · Queensgate Shopping[...] employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Relief Officer Part-Time - Queensgate Shopping Centre Operations · Queensgate Shopping[...]
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in security or related fields. They might know about openings that aren't advertised yet, and a personal recommendation can go a long way.
✨Tip Number 2
Prepare for interviews by practising common security-related questions. Think about scenarios you might face on the job and how you'd handle them. This will show you're ready to jump in and support the team at Queensgate!
✨Tip Number 3
Show off your customer service skills! Remember, as a Security Relief Officer, you'll be interacting with visitors and tenants. Be ready to demonstrate how you can keep things safe while being friendly and approachable.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Savills team and supporting the security operations at Queensgate.
We think you need these skills to ace Security Relief Officer Part-Time - Queensgate Shopping Centre Operations · Queensgate Shopping[...]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in security and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Security Relief Officer role. Share specific examples of your past experiences that relate to the job description.
Show Off Your Communication Skills: Since good communication is key in this role, make sure your application reflects your written and verbal skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Savills Company
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Relief Officer. Familiarise yourself with the key tasks mentioned in the job description, like operating CCTV systems and responding to incidents. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves interacting with visitors and tenants, be prepared to discuss your customer service experience. Think of specific examples where you've gone above and beyond to help someone. This will highlight your ability to maintain a friendly and professional demeanour while ensuring security.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle various security situations. Practice responses to scenarios like dealing with an emergency or managing a difficult visitor. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Dress the Part
Even though it's a part-time position, first impressions matter! Dress professionally for your interview to reflect the standards expected in the security industry. This shows that you take the opportunity seriously and are ready to represent the company well.