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- Tasks: Ensure safety and security at St George's Shopping Centre while assisting customers.
- Company: Join a vibrant shopping centre team focused on community safety.
- Benefits: Earn £12.46 per hour with flexible shifts and training opportunities.
- Why this job: Be the hero of the shopping centre, making it a safe space for everyone.
- Qualifications: Must hold valid SIA Security and CCTV licenses; customer service skills are essential.
- Other info: Great opportunity for career development in a dynamic retail environment.
Overview
Purpose of the Role
To assist with the smooth running of the shopping centre and to assist with all emergency situations when they occur. This includes providing visible security cover to the centre, actively patrol the centre mall including the service corridors and the perimeter when required, handling enquiries and customer concerns, monitoring CCTV (by suitably trained and licensed staff) and controlling contractors and deliveries to the centre.
Key Responsibilities
- To work the hours and shifts in accordance with conditions of employment. Shift pattern follows (4 days on, 2 days rolling shift pattern): Day 1: 06:00 – 15:00, Day 2: 09:00 – 18:00, Day 3: 11:00 – 20:00 & Day 4: 15:00 – 03:00. Sundays hours are 8 hour shifts between 08:00 to 03:00.
- To undertake regular patrols of the Centre and duties in accordance as instructed by the Centre Manager.
- To comply fully with the Health & Safety Policy for the centre.
- To comply with their individual responsibilities to ensure that the requirements of the Regulatory Reform (Fire Safety) Order are complied with, in line with company policy and site procedures.
- To ensure that the Rules & Regulations of the Centre are complied with at all times.
- Ensure that all incidents are reported to control which will be recorded in the Incident Log.
- Ensure that contractors arriving on site adhere fully to the requirements for contractor management and site H&S in line with the company policy and site procedures.
- Ensure that the centre is a safe and pleasant environment.
- To assist with enquiries from the public if so required.
- To be aware of and abide by all rules, terms and conditions of the company.
- To undertake other duties, i.e. helping the cleaning team by litter picking where possible (mainly in the car park 3rd and 4th floor) and using the T7 cleaning machine at nights.
- In order to comply with the Security Industry Act 2001, officers must hold an SIA Public Space Surveillance Licence and where necessary a valid SIA Security Licence.
Skills, Knowledge and Experience
Candidates will be required to demonstrate the following:
Essential
- Basic knowledge of Radio and Video badge usage and Radio etiquette including phonetic alphabet.
- Experience in the provision of security services in a busy environment visited by members of the public.
- In order to comply with the Security Industry Act 2001, officers must hold a valid SIA Security Licence and where necessary a Public Space Surveillance CCTV Licence.
- Ability to always demonstrate good levels of customer service.
- Ability to work on own initiative and deal with demanding situations.
- Honest and reliable work ethic.
- Willingness to partake in on-site training for emergency procedures.
- Excellent organisational, interpersonal and communication skills.
- Willingness to adopt a flexible approach to work patterns and work weekends/evenings as and when required.
- Willingness to undertake additional training and career development.
- Well presented.
- Accurate record keeping with good attention to detail.
Required
- Valid SIA Security/DS License & CCTV license.
Desirable
- Operational experience within a retailing Shopping Centre environment.
- Ability to use full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook.
- Basic knowledge of H&S legislation. IOSHH Qualification.
- Fire Marshall training.
- First Aid at Work
Salary: £12.46 per hour
Please see our Benefits Booklet for more information.
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Security Officer - St George\'s Shopping Centre, Harrow Operations · St Georges Shopping Centre,[...] employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer - St George\'s Shopping Centre, Harrow Operations · St Georges Shopping Centre,[...]
✨Tip Number 1
Get to know the shopping centre! Familiarise yourself with the layout and key areas. This will not only help you during interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills. As a Security Officer, you'll be dealing with the public regularly. Role-play scenarios with friends or family to boost your confidence in handling enquiries and concerns.
✨Tip Number 3
Network with current employees if possible. They can provide insights into the company culture and what it’s really like to work there. Plus, a referral can give you an edge in the application process!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Security Officer - St George\'s Shopping Centre, Harrow Operations · St Georges Shopping Centre,[...]
Some tips for your application 🫡
Show Your Security Skills: When you're writing your application, make sure to highlight any previous experience in security roles. We want to see how you've handled busy environments and dealt with customer concerns, so don’t hold back on those examples!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use simple language and avoid jargon. This helps us understand your qualifications and experiences without getting lost in the details.
Tailor Your Application: Make sure to customise your application for the Security Officer role at St George's Shopping Centre. Mention specific responsibilities from the job description that you’re excited about and how your skills align with them. It shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Savills Company
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer at St George's Shopping Centre. Familiarise yourself with the shift patterns, emergency procedures, and the importance of customer service in a busy environment. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Experience
Be ready to discuss your previous experience in security or similar roles. Highlight any specific situations where you demonstrated good customer service, handled emergencies, or worked independently. Use examples that relate directly to the job description to make your case stronger.
✨Brush Up on Relevant Regulations
Since the role requires compliance with the Security Industry Act 2001, ensure you’re familiar with the necessary licenses and regulations. Mention your valid SIA Security Licence and any other relevant qualifications during the interview to reinforce your suitability for the position.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the shopping centre's security protocols, team dynamics, or training opportunities. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.