At a Glance
- Tasks: Ensure safety and security while providing exceptional customer service at Eldon Square.
- Company: Join a vibrant team at Eldon Square, a popular shopping destination.
- Benefits: Competitive pay of £14.23 per hour and a permanent 40-hour contract.
- Other info: Opportunity for training and career growth in a dynamic environment.
- Why this job: Be the friendly face that keeps our community safe and welcoming.
- Qualifications: 2 years of security experience and a valid SIA license required.
The predicted salary is between 29500 - 29500 £ per year.
At Eldon Square, our security officers play a vital role in providing a friendly, safe and welcoming destination for our customers and retailers. Often the first people our customers will see, we are looking for somebody who delivers exceptional customer service and who has a positive attitude and friendly demeanour. This is a permanent 40‑hour contract.
Your duties will include carrying out a range of security activities, including patrolling our centre, liaising with retail staff, assisting members of the public, completing detailed and accurate incident reports and offering a highly visible, highly professional security presence.
Key Responsibilities- Thoroughly patrolling your allocated area of the centre
- Providing a visible security presence
- Assisting and liaising with retailers
- Liaising with the Emergency services and local authority
- Offering excellent customer service
- Opening and securing the centre
- Carrying out basic first aid duties
- Reacting to any security incidents in a prompt and professional manner
- Clearly communicating with colleagues and the control room
- Deterring crime and disorder
- Follow health and safety procedures
- Take part in any relevant training
- Accurately complete incident reports
- 2 years Security experience and valid frontline SIA license
- A five-year checkable work history
- Ability to use a radio and communicate clearly and accurately
- Experience in customer facing roles and the ability to offer excellent customer service
Working Hours - 40 hours per week
Salary - £14.23 per hour
Security Officer - Eldon Square Operations · Eldon Square employer: Savills Company
Eldon Square is an exceptional employer that prioritises a friendly and safe environment for both customers and staff. With a strong focus on employee development, we offer comprehensive training and growth opportunities within a supportive work culture. Our security officers enjoy a permanent contract with competitive pay, ensuring job stability while contributing to a vibrant community hub.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer - Eldon Square Operations · Eldon Square
✨Tip Number 1
Get to know the company culture! Before your interview, check out Eldon Square's social media and website. This will help you understand their values and how you can fit in, making it easier to show off your personality during the chat.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a friendly and safe environment, think of examples from your past experiences where you went above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look professional and approachable. A smart appearance can really set the tone and show that you take the role seriously.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can keep you fresh in their minds as they make their decision.
We think you need these skills to ace Security Officer - Eldon Square Operations · Eldon Square
Some tips for your application 🫡
Show Off Your Customer Service Skills:Since this role is all about providing a friendly and safe environment, make sure to highlight any previous customer service experience in your application. We want to see how you’ve gone above and beyond to help others!
Be Clear and Concise:When filling out your application, keep your language straightforward and to the point. We appreciate clarity, especially when it comes to your experience and skills related to security and communication.
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your responses to match the job description. Mention specific duties like patrolling and incident reporting to show us you’re the right fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Savills Company
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer at Eldon Square. Familiarise yourself with the key duties like patrolling, assisting customers, and liaising with retailers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your friendly demeanour and positive attitude, as these traits are essential for making a great first impression.
✨Practice Clear Communication
As a Security Officer, you'll need to communicate effectively with colleagues and the control room. During the interview, practice speaking clearly and confidently. You might even want to role-play scenarios where you have to relay important information or respond to incidents.
✨Be Ready for Situational Questions
Expect questions about how you'd handle specific security incidents or customer interactions. Think of situations from your previous roles where you had to react quickly and professionally. This will show that you can think on your feet and are prepared for the challenges of the job.
