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- Tasks: Ensure security and provide excellent customer service at Lakeside Shopping Centre.
- Company: Join a vibrant team at Lakeside Shopping Centre, focused on customer experience.
- Benefits: Competitive salary, flexible shifts, and opportunities for professional development.
- Why this job: Be the friendly face of security while ensuring a safe environment for all visitors.
- Qualifications: Must have Front Line SIA licence and 2+ years of security experience.
- Other info: Enjoy a dynamic work environment with a shift pattern that promotes work-life balance.
The predicted salary is between 28106 - 28106 £ per year.
Purpose of the Role
At Lakeside we aim to create a great experience for our customers, which in turn means that they stay longer and return more often to our centres. This helps our retailers flourish by increasing footfall and spend.
The Security Officer is accountable to the security manager for the support and delivery of security within the site.
You will ensure exemplary standards of security and customer service are provided to the client and visitors to the site always. You are the public face of the security team and should act with professionalism always, a can-do attitude is essential in this highly influential role.
Responsibilities
- To be part of a team in a roster pattern.
- To readily interact with all visitors / tenants within the buildings, delivering a world class customer focused service.
- Carry out regular patrols of the centre as detailed in the security assignment instructions being proactive and always following the company security strategy.
- Ensure compliance with all company procedures, centre processes and external bodies including enforcement agencies and auditory bodies.
- Ensure a timely response to all security issues and events.
- Be professional, pleasant, friendly, courteous and helpful always whilst carrying out duties to the highest levels.
- To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
- Continuously look for opportunities to be of assistance to visitors to the centre proactively offering assistance wherever opportunities arise.
- To ensure that the centre is a safe and non-threatening environment for all visitors / tenants.
- Ensuring all incidents are managed in accordance with company and centre policies and procedures.
- Liaising with the security manager, proactively reacting to incidents and ensuring colleagues are fully briefed and supported.
- To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the onsite team and client are always kept fully informed.
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals logging and reporting incidents in line with company and centre polices.
- Maintain vigilance and highlight / manage unauthorised access by banned persons.
- Provide assistance to third party contractors / visitors ensuring all company and centre procedures / policies are adhered too.
- Maintain continuous monitoring of centre radio systems adhering to correct radio procedures at all times.
- Diligent management and maintenance of centre records / reference materials including health and safety records, incident forms and the daily occurrence book.
- To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service.
- Report any event that may be detrimental to the fulfilment of the provision of security to the security team leader/security manager.
- Support the security manager with any internal / external audits in line with company policies and procedures.
- Make certain that the continuous improvement process is an integral part of service delivery increasingly adding value to both the company and the centre.
- Undertake any other reasonable duties as required to meet the needs of the business.
Skills, Knowledge and Experience
Person specification:
- Good verbal and written communication skills. Able to articulate clearly and credibly with the centre management, senior managers and all staff.
- Must have a good personality and ability to communicate with the public in what is a customer focused and engaging role.
- Capability to work unsupervised and take responsibility.
- Aptitude to remain calm under pressure.
- Smart appearance.
- Flexible/Can do attitude.
- Smart appearance.
- Must be able to attend work in line with shift pattern through own transport or public transport and have ability to be flexible with shift start and finish times.
Qualifications and experience
Essential:
- Front Line SIA licence.
- Security experience of at least 2+ Years.
- Experience of working in a customer focused environment.
- First aid qualified or willing to work towards qualification.
- Good & Clear communication needed.
Desirable:
- CCTV SIA licence.
Working Hours – 40 Hrs Shift Pattern of 4 on 4 off (alternate 7am-7pm & 10am-10pm)
Salary – £28,106 PA / £13.57ph
Please see our Benefits Booklet for more information.
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Security Officer Days - Lakeside Shopping Centre Operations · Lakeside Shopping Centre employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer Days - Lakeside Shopping Centre Operations · Lakeside Shopping Centre
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Lakeside Shopping Centre. Understanding their values and how they interact with customers will help you tailor your responses and show that you're a great fit for the team.
✨Tip Number 2
Practice your communication skills! As a Security Officer, you'll need to interact with visitors and tenants regularly. Try role-playing scenarios with friends or family to boost your confidence and ensure you can articulate your thoughts clearly during the interview.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-focused role. Make sure you present yourself smartly and professionally, as this reflects your commitment to the job and the standards expected at Lakeside.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our platform. This way, we can keep track of your application and get back to you quicker!
We think you need these skills to ace Security Officer Days - Lakeside Shopping Centre Operations · Lakeside Shopping Centre
Some tips for your application 🫡
Show Your Customer Service Skills: In your application, make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond to help others, as this role is all about creating a great experience for our visitors.
Be Professional and Personable: Since you'll be the public face of our security team, it's important to convey professionalism in your written application. Use a friendly tone and demonstrate your ability to communicate clearly and effectively with different people.
Tailor Your Application: Take the time to tailor your application to the specific role at Lakeside. Mention relevant skills and experiences that align with the job description, especially your security experience and any qualifications like your SIA licence.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Savills Company
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer at Lakeside. Familiarise yourself with the job description and think about how your past experiences align with the requirements. This will help you articulate your fit for the role confidently.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, be prepared to share examples of how you've provided excellent service in previous positions. Think of specific situations where you went above and beyond to assist customers or resolve issues, as this will demonstrate your ability to create a welcoming environment.
✨Demonstrate Your Calm Under Pressure
Security roles often involve high-pressure situations. Be ready to discuss times when you've had to stay calm and make quick decisions. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your problem-solving skills and ability to handle emergencies.
✨Dress the Part
First impressions matter! Make sure you arrive in smart attire that reflects the professional image expected of a Security Officer. Adhering to the uniform standards shows that you take the role seriously and are already thinking about how to represent the company well.