At a Glance
- Tasks: Ensure top-notch security and customer service while patrolling the site.
- Company: Join a dynamic team at Derbion Operations, focused on safety and service.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Work in a supportive environment with a focus on continuous improvement.
- Why this job: Be the face of security, making a real difference in people's safety and experience.
- Qualifications: SIA Door Supervision licence and a passion for customer service.
The predicted salary is between 28752 - 28752 £ per year.
Purpose of the Role
The Security Officer is accountable to the Security Manager for the support and delivery of security within the site. The Security Officer will ensure exemplary standards of security and customer service are provided to the client and visitors to the site at all times. The Security Officer is the public face of the security team and should act with professionalism at all times; a can-do attitude is essential in this highly influential role.
Key Responsibilities
- To be part of a team in a rosta pattern.
- To readily interact with all visitors/tenants within the buildings, delivering a first-class customer-focused service.
- Carry out regular patrols of the various buildings detailed in the site Assignment Instructions being proactive at all times.
- Ensure compliance with all internal procedures, site processes and external bodies including enforcement agencies and auditory bodies.
- Ensure a timely response to all security issues and events.
- Be professional, pleasant, friendly, courteous and helpful at all times whilst carrying out duties to the highest levels.
- To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
- Continuously look for opportunities to be of assistance to visitors to the buildings proactively offering assistance wherever opportunities arise.
- To ensure that the site is a safe and non-threatening environment for all visitors/tenants.
- Ensuring all incidents are managed in accordance with site policies and procedures.
- Liaising with the Security Manager proactively reacting to incidents and ensuring colleagues are fully briefed and supported at all times.
- To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the onsite team and client are kept fully informed at all times.
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals logging and reporting incidents in line with site/company policies.
- Maintain vigilance and highlight/manage unauthorised access by banned persons.
- Provide assistance to third party contractors/visitors ensuring all site procedures/policies are adhered to.
- Maintain continuous monitoring of site radio systems adhering to correct radio procedures at all times.
- Diligent management and maintenance of site records/reference materials including Health & Safety records, Incident Forms and the site occurrence book.
- To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service.
- Report any event that may be detrimental to the fulfilment of the provision of security on site to the Security Supervisor/Security Manager.
- Support the Security Manager with any internal/external audits in line with company policies and procedures.
- Make certain that the Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client.
- Undertake any other reasonable duties as required to meet the needs of the business.
Qualifications and Experience
- Essential: Own transport/use of public transport
- Essential: Successful track record of delivering security solutions to internal client base
- Essential: SIA Door Supervision licence
- Essential: Experience of working in a customer focused environment
- Essential: First aid qualified or willing to work towards qualification
- Desirable: CCTV SIA Licence
- Desirable: Professional or further qualification in Security
Competencies
- Good verbal and written communication skills.
- Able to articulate clearly and credibly with the client, senior managers and all staff.
- Capability to work unsupervised and take responsibility.
- Aptitude to remain calm under pressure.
- Smart appearance.
- Flexible/Can Do Attitude.
Working Hours - 4 on 4 off rotational pattern - 42 hours per week
Salary - £28,752.00
Security Officer Days 42hrs - Derbion Operations · Derbion employer: Savills Company
At Derbion, we pride ourselves on fostering a supportive and dynamic work environment for our Security Officers. With a strong emphasis on professional development and a commitment to exemplary customer service, our team members enjoy comprehensive training opportunities and a collaborative culture that values each individual's contribution. Located in the vibrant Derbion area, employees benefit from a diverse range of experiences while ensuring the safety and satisfaction of all visitors.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer Days 42hrs - Derbion Operations · Derbion
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Derbion and its values. This way, you can tailor your responses to show how you fit right in with their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on showcasing your customer service skills and how you handle security situations.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional for your interview. A smart appearance goes a long way in making a great first impression, especially in a security role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows you're keen and professional, which is exactly what they want in a Security Officer.
We think you need these skills to ace Security Officer Days 42hrs - Derbion Operations · Derbion
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your experiences align with our values.
Tailor Your Application:Make sure to tailor your application specifically for the Security Officer role. Highlight your relevant experience in security and customer service, and mention any qualifications that make you a great fit for the job.
Be Professional Yet Approachable:Remember, as a Security Officer, you'll be the face of our team. Use a professional tone in your application, but also keep it friendly and approachable. We love candidates who can balance professionalism with a warm attitude!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Savills Company
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer. Familiarise yourself with the key tasks mentioned in the job description, such as delivering excellent customer service and maintaining security standards. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer interaction, prepare examples from your past experiences where you've provided exceptional service. Think about situations where you went above and beyond to assist someone, as this will highlight your ability to create a welcoming environment for visitors.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you've handled emergencies or difficult situations in the past. The interviewer will want to see that you can remain calm under pressure and think on your feet. Prepare specific examples that showcase your quick thinking and effective decision-making skills.
✨Dress the Part
First impressions matter, especially in a role where professionalism is key. Make sure you dress smartly for the interview, adhering to the uniform standards expected in the role. This not only shows respect for the position but also gives the interviewer a glimpse of how you'll present yourself on the job.
