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- Tasks: Ensure safety and security while providing excellent customer service at Ocean Terminal.
- Company: Join a vibrant shopping centre in Edinburgh with a focus on community.
- Benefits: Competitive pay, flexible hours, and training opportunities.
- Why this job: Be the frontline hero ensuring a safe and welcoming environment for shoppers.
- Qualifications: SIA door supervisor licence required; training provided for CCTV.
- Other info: Dynamic role with a chance to develop communication and customer service skills.
The predicted salary is between 11 - 15 £ per hour.
Security Officers at Ocean Terminal are expected to deliver a high level of security and customer service to all our customers. Security officers will assist in the day-to-day running of the centre, including regular patrols both internally and externally, and handling any customer enquiries and concerns.
Key Responsibilities
- Monitor on-site safety and security.
- Record and report all incidents.
- Respond to all reasonable requests from tenants including requests for assistance.
- Control and supervision of contractors.
- CCTV monitoring.
- Answer emails & telephones.
- Approving permits.
The above list is not exclusive; you may be asked to do other tasks delegated by management.
Skills, Knowledge and Experience
- Valid SIA door supervisor licence.
- Valid CCTV preferable but not essential as training will be given.
- Good communication, verbal and written.
- Respectful and empathic.
- Customer service.
Working Hours
40 hours per week, 4 days from 7.
Salary
£12.71 per hour.
Please see our Benefits Booklet for more information.
Security Officer 42hrs - Ocean Terminal Shopping Centre, Edinburgh Operations · Ocean Terminal employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer 42hrs - Ocean Terminal Shopping Centre, Edinburgh Operations · Ocean Terminal
✨Tip Number 1
Get to know the Ocean Terminal vibe! Before your interview, take a stroll around the shopping centre. Familiarise yourself with the layout and the types of customers that frequent the place. This will help you feel more confident and show that you're genuinely interested in the role.
✨Tip Number 2
Brush up on your customer service skills! As a Security Officer, you'll be the face of the centre. Think about how you can handle customer enquiries and concerns effectively. Maybe even role-play some scenarios with a friend to get comfortable with responding to different situations.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly. Use examples from past experiences where you’ve successfully communicated with customers or handled incidents. This will demonstrate your ability to manage the responsibilities of the role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and makes it easier for us to keep track of your application. Plus, you’ll find all the info you need about the role and benefits right there!
We think you need these skills to ace Security Officer 42hrs - Ocean Terminal Shopping Centre, Edinburgh Operations · Ocean Terminal
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight your customer service experience. We want to see how you can deliver top-notch service to our customers at Ocean Terminal!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and get straight to what makes you a great fit for the Security Officer role.
Tailor Your Application: Make sure to customise your application for this specific role. Mention your relevant skills, like your SIA licence or any experience with CCTV, to show us you’re the right person for the job.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised. We can’t wait to hear from you!
How to prepare for a job interview at Savills Company
✨Know Your Role Inside Out
Before the interview, make sure you understand the key responsibilities of a Security Officer at Ocean Terminal. Familiarise yourself with tasks like monitoring safety, handling customer enquiries, and CCTV operations. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since customer service is a big part of this role, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handled difficult situations or resolved conflicts, as this will highlight your ability to empathise and communicate effectively.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with a security breach or assisting a distressed customer. Practise your responses to these scenarios so you can convey your problem-solving skills and calmness under pressure during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Even if the job involves a uniform, showing up well-presented demonstrates your seriousness about the role and respect for the interview process.
