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- Tasks: Ensure safety and security while providing excellent customer service at Eldon Square.
- Company: Join a vibrant team at Eldon Square, a key retail destination in Newcastle.
- Benefits: Enjoy a competitive salary of £13.67 per hour and a permanent 40-hour contract.
- Why this job: Be the friendly face that keeps our community safe and welcoming.
- Qualifications: 2 years of security experience and a valid SIA license required.
- Other info: Great opportunity for career growth in a dynamic retail environment.
At Eldon Square, our security officers play a vital role in providing a friendly, safe and welcoming destination for our customers and retailers. Often the first people our customers will see, we are looking for somebody who delivers exceptional customer service and who has a positive attitude and friendly demeanour. This is a permanent 40-hour contract.
Your duties will include carrying out a range of security activities, including:
- Thoroughly patrolling your allocated area of the centre
- Providing a visible security presence
- Assisting and liaising with retailers
- Liaising with the Emergency services and local authority
- Offering excellent customer service
- Opening and securing the centre
- Carrying out basic first aid duties
- Reacting to any security incidents in a prompt and professional manner
- Clearly communicating with colleagues and the control room
- Deterring crime and disorder
- Following health and safety procedures
- Taking part in any relevant training
- Accurately completing incident reports
Skills, Knowledge and Experience:
- 2 years Security experience and valid frontline SIA license
- A five-year checkable work history
- Ability to use a radio and communicate clearly and accurately
- Experience in customer facing roles and the ability to offer excellent customer service
Working Hours: 40 hours per week
Salary: £13.67 per hour
Security Officer 40hrs - Eldon Square, Newcastle upon Tyne Operations · Eldon Square employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer 40hrs - Eldon Square, Newcastle upon Tyne Operations · Eldon Square
✨Tip Number 1
Make sure you know the ins and outs of the role before you step into that interview. Familiarise yourself with the key responsibilities, like patrolling and assisting customers, so you can show us you're ready to hit the ground running.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for many, think about how you can demonstrate a friendly demeanour and positive attitude during your interview. We want to see that you can handle any situation with a smile.
✨Tip Number 3
Don’t forget to highlight your experience! If you've got a solid background in security or customer-facing roles, make sure to share those stories. We love hearing about how you've tackled challenges and provided excellent service in the past.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at Eldon Square.
We think you need these skills to ace Security Officer 40hrs - Eldon Square, Newcastle upon Tyne Operations · Eldon Square
Some tips for your application 🫡
Show Your Customer Service Skills: Since this role is all about providing exceptional customer service, make sure to highlight any relevant experience in your application. We want to see how you’ve gone above and beyond for customers in the past!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and get straight to what makes you a great fit for the role.
Tailor Your Application: Take a moment to tailor your application to the specific role at Eldon Square. Mention how your skills and experiences align with the key responsibilities listed in the job description. We love seeing candidates who take the time to connect the dots!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Savills Company
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer at Eldon Square. Familiarise yourself with the key duties like patrolling, assisting customers, and liaising with retailers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your friendly demeanour and positive attitude, as these traits are essential for making a great first impression.
✨Practice Clear Communication
As a Security Officer, you'll need to communicate effectively with colleagues and the control room. During the interview, practice articulating your thoughts clearly and confidently. You might even want to role-play scenarios where you have to report incidents or liaise with emergency services.
✨Prepare for Situational Questions
Expect questions that assess how you'd handle specific security incidents or customer interactions. Think about past experiences where you had to react quickly and professionally. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
