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- Tasks: Ensure security and deliver top-notch customer service at Shopstop Clapham Junction.
- Company: Join a dynamic team in a vibrant shopping centre environment.
- Benefits: Competitive pay, flexible shifts, and opportunities for professional growth.
- Why this job: Be the face of security, making a real difference in visitor safety and experience.
- Qualifications: SIA licence required; customer service experience is a plus.
- Other info: Work 36 hours a week with a supportive team and a focus on continuous improvement.
The predicted salary is between 26486 - 26486 £ per year.
Purpose of the Role
The security officer is accountable to the Operations Supervisor / Team Leader for the support and delivery of security within the site, however, on a day to day shift basis task allocation is from the Centre Management.
You will ensure exemplary standards of security and customer service are provided to the client and visitors to the site always.
You are the public face of the security team and should act with professionalism always, a can-do attitude is essential in this highly influential role.
Key Responsibilities
- To be part of a team in a roster pattern.
- To readily interact with all visitors / tenants within the buildings, delivering a world class customer focused service.
- Carry out regular patrols of the centre as directed by the Centre Management / Team Leader and detailed in the security assignment instructions, being proactive and always following the company security strategy.
- Ensure compliance with all company procedures, centre processes and external bodies including enforcement agencies and auditory bodies.
- Ensure a timely response to all security issues and events.
- Be professional, pleasant, friendly, courteous and helpful always whilst carrying out duties to the highest levels.
- To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
- Continuously look for opportunities to be of assistance to visitors to the centre proactively offering assistance wherever opportunities arise.
- To ensure that the centre is a safe and non-threatening environment for all visitors / tenants.
- Ensuring all incidents are managed in accordance with company and centre policies and procedures.
- Liaising with the Centre Management / Team Leader, proactively reacting to incidents and ensuring colleagues are fully briefed and supported.
- To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the onsite team and client are always kept fully informed.
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals logging and reporting incidents in line with company and centre polices.
- Maintain vigilance and highlight / manage unauthorised access by banned persons.
- Provide assistance to third party contractors / visitors ensuring all company and centre procedures / policies are adhered too.
- Maintain continuous monitoring of centre radio systems adhering to correct radio procedures at all times.
- Diligent management and maintenance of centre records / reference materials including health and safety records, incident forms and the daily occurrence book.
- To provide regular liaison and timely feedback to the Centre Management / Team Leader on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service.
- Report any event that may be detrimental to the fulfilment of the provision of security to the Centre Management team / Team Leader.
- Support the Centre Management / Team Leader with any internal / external audits in line with company policies and procedures.
- Make certain that the continuous improvement process is an integral part of service delivery increasingly adding value to both the company and the centre.
- Undertake any other reasonable duties as required to meet the needs of the business.
- Ensure a timely response to all security issues and events.
- You are an ambassador for the centre and for security, and as such you will actively promote recognition for the team, the centre, and the wider business through your exemplary behaviour.
Skills, Knowledge and Experience
- Good verbal and written communication skills.
- Able to articulate clearly and credibly with the centre management, senior managers and all staff.
- Must have an outgoing personality and ability to communicate with the public in what is a customer focused and engaging role.
- Capability to work unsupervised and take responsibility.
- Aptitude to remain calm under pressure.
- Smart appearance.
- Flexible/can do attitude.
- Must be able to attend work in line with shift pattern through own transport or public transport and have ability to be flexible with shift start and finish times.
Qualifications and experience
Essential:
- Front Line DS / SG SIA licence & CCTV SIA licence
- Experience of working in a customer focused environment
- Good written and verbal communication skills
- High level of integrity
- 5-year checkable employment record
- Qualification in First Aid at Work and AED (or willing to work towards)
Desirable:
- Ability to use full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook.
- Basic knowledge of H&S legislation.
Working Hours -36 hrs per week, Monday 1500 – 0000, Tuesday 1500 – 0000, Wednesday 1500 – 0000, Sunday 1500 – 0000
Salary -£14.11 per hour / £26,486.55 per annum
Please see our Benefits Booklet for more information.
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Security Officer 36hrs - Shopstop Clapham Junction, London Operations · Shopstop Clapham Junction employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer 36hrs - Shopstop Clapham Junction, London Operations · Shopstop Clapham Junction
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the security industry. A personal recommendation can go a long way in landing that job.
✨Tip Number 2
Be proactive! Don’t just wait for job openings to pop up. Visit our website regularly and apply directly to positions that catch your eye. The more you put yourself out there, the better your chances!
✨Tip Number 3
Prepare for interviews by researching common questions for security roles. Practice your responses, focusing on your customer service skills and how you handle pressure. Confidence is key!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind and show your enthusiasm for the role. It’s a small gesture that can make a big difference.
We think you need these skills to ace Security Officer 36hrs - Shopstop Clapham Junction, London Operations · Shopstop Clapham Junction
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your unique experiences make you a great fit.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant skills and experiences that align with the responsibilities of the Security Officer role. This shows us that you’ve done your homework and are genuinely interested.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the important bits!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Savills Company
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer. Familiarise yourself with the job description and think about how your skills align with the requirements. This will help you articulate your fit for the role during the interview.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, prepare examples of how you've provided excellent service in previous positions. Think about specific situations where you went above and beyond to assist customers or resolve issues, as this will demonstrate your ability to excel in a public-facing role.
✨Demonstrate Professionalism
As the public face of the security team, it's crucial to present yourself professionally. Dress smartly for the interview and maintain a positive attitude throughout. This will not only reflect your understanding of the role but also show that you take the position seriously.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle emergencies or difficult situations. Think through potential scenarios you might face as a Security Officer and how you would respond. This will help you convey your calmness under pressure and your problem-solving skills effectively.
