Security Manager - Metrocentre, Gateshead Operations · Metrocentre

Purpose of the Role

To lead the strategy for the business on all elements of Security at Metrocentre. At Metrocentre we aim to create an excellent experience for our customers, which means in turn, that they will stay longer and return more to our centre. The purpose of the Security manager role is to take responsibility for full operational management of the security team at the centre. This includes access control, accreditation, Security compliance, CCTV management and leading a team of Security personnel, ensuring a safe, secure and enjoyable experience for customers, staff and stakeholders. You will have a strong proven track record in management of security provision and will demonstrate experience in working and building relationships with other stakeholders and external agencies. Working with the Security Duty Managers and the on site Police team you will create a positive shopping experience for customers and occupiers through establishing and maintaining appropriate operating standards with a strong focus on customer service, KPI’s and best practice. You will have the ability to act decisively and remain calm under pressure, whilst giving clear guidance and leadership to members of their team and other senior managers.

Key Responsibilities

• Assist in the coordination and management of all Security Mall and Control Room staff, including training and recruitment.
• Line manage a team of Security Duty Managers, Security Officers and CCTV Controllers, providing guidance, support and specialist expertise to the team.
• Drive change, new ideas and challenge current operating procedures implementing best practice across the structure.
• Effectively manage budgets and staff rota’s continually reviewing all factors affecting the operation including staff payroll and CCTV maintenance.
• Continuous management of CCTV screens/systems and associated security equipment.
• Monitor and manage all access control systems on site.
• Provide a high focus on Customer Service ensuring that the team courteously communicate with all visitors, retailers and client at all times.
• Assess and interpret data to identify threat, harm and risk to the centre.
• Build relations with Counter Terrorism Policing North East to ensure that personnel, physical and cyber security measures mitigate risk to the centre.
• Build excellent relationships with other stakeholders and partners building resilience to the centre.
• Provide advice to the centre senior management team re incidents or future risk.
• Have responsibility for HR investigations / disciplinary proceedings in line with HR policies.
• Manage the traffic control strategy for the centre.
• Report in detail any significant security incidents, to the Operations Manager and Centre Director.
• Ensure close liaison with Police, with weekly face to face meetings to review risks to the centre and encourage communication amongst tenant security providers.
• Chair the monthly Metrocentre Security Forum and Multi Agency Steering Groups.
• Ensure compliance re staff training and health and safety procedures.
• Co-ordinate both training and live evacuations.
• Co-ordinating security response to site entertainment and events, ensuring public safety.
• Undertake and arrange for Crisis Management Training for centre staff mentoring staff in Crisis Management procedures using site emergency plans.
• Own the site emergency plans and assignment instructions as well as reviewing these with senior Management annually.
• Ensure that all officers must hold a valid SIA Security Licence and where necessary a Public Space Surveillance Licence.

Skills, Knowledge and Experience Essential

• Strong leadership, team management and people skills.
• Experience of major incident planning, training and management of incidents.
• Experience of working with security technology.
• Experience of working with emergency and business continuity plans.
• In order to comply with the Security Industry Act 2001, you are expected to hold a frontline valid SIA Door Supervisor and Public Space Surveillance CCTV Licence or be willing to attain these licenses within 12 weeks of appointment.
• Ability to lead teams in good practice around counter terrorism measures.
• Ability to liaise and work alongside Police, Fire, Ambulance and Government Enforcement officers.
• A comprehensive knowledge and understanding of legislative health.