At a Glance
- Tasks: Ensure safety and security at Queensgate Shopping Centre while providing excellent customer service.
- Company: Join a leading shopping centre with a focus on safety and customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with a supportive team and a chance to develop your skills.
- Why this job: Be a frontline hero, making a real difference in your community every day.
- Qualifications: Must hold a valid SIA Door Supervisor Licence and First Aid qualification.
Purpose of the Role
The Security and Customer Service Officers are responsible for following all client, site and company policies and procedures to ensure the safety and security of the Queensgate Shopping Centre, Peterborough.
This position is customer facing and frontline and therefore requires the relevant license to fulfil the overall requirements.
All staff are expected to be upstanding brand ambassadors.
Key Responsibilities
- To carry out all allocated security duties and CCTV monitoring as per the site’s Assignment Instructions ensuring that:
- Regular patrols of the Centre and Car Park are undertaken as per the site’s patrol log and anything found which presents a hazard is dealt with immediately.
- Instructions issued by the Security Manager and/or Facilities Manager are carried out in a timely manner ensuring the safety of the public is always prioritised.
- Support and assist the Mall Supervisor and senior Management and by extension the Operations Team
- Emergencies and evacuations are managed effectively, acting as the point of contact for tenants and emergency services to ensure that the requirements of the Regulatory Reform (Fire Safety) Order are complied with.
- The daily occurrence book is completed accurately, all incidents are recorded in the Incident Log and accidents are recorded in the accident forms.
- To ensure all identified hazards, risks and/or maintenance issues are immediately escalated to line management to achieve rapid resolve.
- Contractors arriving on site adhere fully to requirements for contractor management and site H&S in line with the company policy and site procedures.
- The centre and car park are a safe and pleasant environment by dealing with incidents in a timely manner, keeping all areas clear of hazards, obstructions, litter, spillages, etc.
- In order to comply with the Security Industry Act 2001, officers must hold a valid SIA Security License and where necessary a Public Space Surveillance License, Adhere to all set policies and procedures by Savills, the end client and Queensgate Shopping Centre
- To liaise with local police, residents, authorities, and neighbouring businesses, to ensure the most effective security measures are adopted in accordance with relevant/up-to-date information.
- Provide an excellent level of customer service to site staff and all visitors, Ensure the security, safety and well-being of all site staff, visitors, assets, and the premises.
- Investigate and resolve customer complaints patiently in a timely manner and provide any necessary assistance were requested or required
- The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation.
Skills, Knowledge and Experience
Essential Criteria
- Must hold a valid SIA Door Supervisor Licence.
- Must hold a valid Emergency First Aid at Work qualification.
- Must demonstrate proficient written and verbal communication skills, including the ability to produce clear, concise and accurate incident reports.
- Must be able to work both independently and as part of a team.
- Must be capable of remaining calm and making sound decisions under pressure.
- Must have a high standard of personal presentation and professionalism.
- Must demonstrate honesty, integrity and reliability.
- Must have the right to work in the United Kingdom.
Desirable Criteria
- Hold a valid SIA CCTV (Public Space Surveillance) Licence.
- Previous experience within a shopping centre, retail, leisure or customer-facing security environment.
- Experience using CCTV, access control, incident management and radio communication systems.
- Flexible approach to working hours and operational requirements.
- Additional security or customer service qualifications.
- Working Hours - 42 hours Ave. per week – Based on a four-on-four off Shift pattern
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Security and Customer Service Officer - Queensgate Shopping Centre, Peterborough employer: Savills Company
As a Health & Safety Fire Officer at the Victoria Centre in Nottingham, you will join a dynamic team dedicated to ensuring a safe and compliant environment for all. Our company fosters a supportive work culture that prioritises employee growth through continuous training and development opportunities, alongside competitive salaries and benefits. With a strong commitment to health and safety, you will play a vital role in shaping our operational standards while enjoying the unique advantage of working in a vibrant retail hub.
StudySmarter Expert Advice🤫
We think this is how you could land Security and Customer Service Officer - Queensgate Shopping Centre, Peterborough
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We think you need these skills to ace Security and Customer Service Officer - Queensgate Shopping Centre, Peterborough
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Savills Company. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Savills Company.
How to prepare for a job interview at Savills Company
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Savills Company.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Savills Company.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Savills Company.
