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- Tasks: Ensure safety and security at Queensgate Shopping Centre while providing excellent customer service.
- Company: Join a dynamic team at Queensgate Shopping Centre, a key retail hub in Peterborough.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Be a frontline hero, making a real difference in the community every day.
- Qualifications: Must hold a valid SIA Security License; CCTV license is a plus.
- Other info: Work in a vibrant environment with a focus on teamwork and customer satisfaction.
Purpose of the Role
The Security and Customer Service Officers are responsible for following all client, site and company policies and procedures to ensure the safety and security of the Queensgate Shopping Centre, Peterborough. This position is customer facing and frontline and therefore requires the relevant license to fulfil the overall requirements. All staff are expected to be upstanding brand ambassadors.
Key Responsibilities
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To carry out all allocated security duties and CCTV monitoring as per the site’s Assignment Instructions ensuring that:
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Regular patrols of the Centre and Car Park are undertaken as per the site’s patrol log and anything found which presents a hazard is dealt with immediately.
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Instructions issued by the Security Manager and/or Facilities Manager are carried out in a timely manner ensuring the safety of the public is always prioritised.
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Support and assist the Mall Supervisor and senior Management and by extension the Operations Team.
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Emergencies and evacuations are managed effectively, acting as the point of contact for tenants and emergency services to ensure that the requirements of the Regulatory Reform (Fire Safety) Order are complied with.
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The daily occurrence book is completed accurately, all incidents are recorded in the Incident Log and accidents are recorded in the accident forms.
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To ensure all identified hazards, risks and/or maintenance issues are immediately escalated to line management to achieve rapid resolve.
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Contractors arriving on site adhere fully to requirements for contractor management and site H&S in line with the company policy and site procedures.
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The centre and car park are a safe and pleasant environment by dealing with incidents in a timely manner, keeping all areas clear of hazards, obstructions, litter, spillages, etc.
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In order to comply with the Security Industry Act 2001, officers must hold a valid SIA Security License and where necessary a Public Space Surveillance License, adhere to all set policies and procedures by Savills, the end client and Queensgate Shopping Centre.
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To liaise with local police, residents, authorities, and neighbouring businesses, to ensure the most effective security measures are adopted in accordance with relevant/up‑to‑date information.
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Provide an excellent level of customer service to site staff and all visitors, ensure the security, safety and well‑being of all site staff, visitors, assets, and the premises.
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Investigate and resolve customer complaints patiently in a timely manner and provide any necessary assistance when requested or required.
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The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation.
Skills, Knowledge and Experience
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Must have a valid SIA Door Supervision licence.
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Not essential but an advantage to hold a valid SIA CCTV licence.
Working Hours – 42 hours Ave. per week
Salary – £12.54/hr
Please see our Benefits Booklet for more information.
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Security and Customer Service Officer - Queensgate Shopping Centre Operations · Queensgate Shop[...] employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security and Customer Service Officer - Queensgate Shopping Centre Operations · Queensgate Shop[...]
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Queensgate Shopping Centre and its values. This way, you can tailor your responses to show how you fit right in with their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in security and customer service can shine in this role.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable when you show up for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Security and Customer Service Officer - Queensgate Shopping Centre Operations · Queensgate Shop[...]
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service. We want to see how you can be a friendly face at the Queensgate Shopping Centre, so share examples of how you've helped customers in the past!
Be Clear About Your Security Experience: If you've got a valid SIA license, shout about it! We need to know you're qualified for the role, so mention any relevant security experience and training you've had.
Tailor Your Application: Don’t just send a generic application. We love it when candidates take the time to tailor their CV and cover letter to our specific job description. Show us why you’re the perfect fit for this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Savills Company
✨Know Your Responsibilities
Make sure you understand the key responsibilities of a Security and Customer Service Officer. Familiarise yourself with the specific duties mentioned in the job description, like conducting regular patrols and managing emergencies. This will help you demonstrate your knowledge and show that you're ready to take on the role.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be prepared to discuss your experience in providing excellent customer service. Think of examples where you've resolved complaints or assisted customers effectively. Highlighting these experiences will show that you can be a great brand ambassador for the Queensgate Shopping Centre.
✨Understand Security Protocols
Brush up on relevant security protocols and legislation, such as the Security Industry Act 2001. Being knowledgeable about these regulations will not only impress your interviewers but also demonstrate your commitment to safety and compliance in the role.
✨Prepare Questions
Have a few questions ready to ask at the end of your interview. This could be about the team you'll be working with, the training provided, or how success is measured in the role. Asking insightful questions shows your genuine interest in the position and helps you assess if it's the right fit for you.