Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure security and provide top-notch customer service at Braehead Shopping Centre.
- Company: Join a leading security team in a vibrant shopping environment.
- Benefits: Earn £12.68/hr with flexible 4 on 4 off shifts and great benefits.
- Why this job: Be the friendly face of security, making a real difference for visitors.
- Qualifications: Must have Front Line SIA licence; customer service experience is a plus.
- Other info: Dynamic role with opportunities for first aid training and career growth.
Purpose of the Role
The security officer is accountable to the security manager for the support and delivery of security within the site. You will ensure exemplary standards of security and customer service are provided to the client and visitors to the site always. You are the public face of the security team and should act with professionalism always; a can-do attitude is essential in this highly influential role.
Key Responsibilities
- To be part of a team in a roster pattern.
- To readily interact with all visitors/tenants within the buildings, delivering a world-class customer-focused service.
- Carry out regular patrols of the centre as detailed in the security assignment instructions, being proactive and always following the company security strategy.
- Ensure compliance with all company procedures, centre processes and external bodies including enforcement agencies and auditory bodies.
- Ensure a timely response to all security issues and events.
- Be professional, pleasant, friendly, courteous and helpful always whilst carrying out duties to the highest levels.
- To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
- Continuously look for opportunities to be of assistance to visitors to the centre, proactively offering assistance wherever opportunities arise.
- To ensure that the centre is a safe and non-threatening environment for all visitors/tenants.
- Ensuring all incidents are managed in accordance with company and centre policies and procedures.
- Liaising with the security manager, proactively reacting to incidents and ensuring colleagues are fully briefed and supported.
- To deal efficiently and effectively with emergencies including fire and bomb scares, ensuring the onsite team and client are always kept fully informed.
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging and reporting incidents in line with company and centre policies.
- Maintain vigilance and highlight/manage unauthorised access by banned persons.
- Provide assistance to third-party contractors/visitors ensuring all company and centre procedures/policies are adhered to.
- Maintain continuous monitoring of centre radio systems adhering to correct radio procedures at all times.
- Diligent management and maintenance of centre records/reference materials including health and safety records, incident forms and the daily occurrence book.
- To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service.
- Report any event that may be detrimental to the fulfilment of the provision of security to the security team leader/security manager.
- Support the security manager with any internal/external audits in line with company policies and procedures.
- Make certain that the continuous improvement process is an integral part of service delivery, increasingly adding value to both the company and the centre.
- Undertake any other reasonable duties as required to meet the needs of the business.
Skills, Knowledge and Experience
Qualifications and experience:
- Essential: Front Line SIA licence.
- Desirable: CCTV SIA licence.
- First aid qualified or willing to work towards qualification.
- Experience of working in a customer-focused environment.
Working Hours: 40 hours per week. 4 on 4 off shift pattern (10 & 12 hour shifts)
Salary: £12.68/hr
Security Officer 40hrs - Braehead Shopping Centre Operations · Braehead in Scotland employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer 40hrs - Braehead Shopping Centre Operations · Braehead in Scotland
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Braehead Shopping Centre and its security operations. Understanding their values and how they interact with visitors will help you tailor your responses and show that you're a great fit for the team.
✨Tip Number 2
Practice your customer service skills! As a Security Officer, you'll be the face of the security team. Think about scenarios where you might need to assist visitors or handle difficult situations, and practice how you'd respond in a friendly and professional manner.
✨Tip Number 3
Dress to impress! Make sure you adhere to the uniform requirements during your interview. This shows that you take the role seriously and understand the importance of professionalism in maintaining security standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Security Officer 40hrs - Braehead Shopping Centre Operations · Braehead in Scotland
Some tips for your application 🫡
Show Your Customer Service Skills: In your application, make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond to help others, as this role is all about providing a world-class experience for visitors.
Be Professional and Personable: Since you'll be the public face of our security team, it's crucial to convey professionalism in your written application. Use a friendly tone but keep it respectful, showing us that you can balance approachability with authority.
Detail Your Security Experience: If you've got a Front Line SIA licence or any relevant security experience, shout about it! We love candidates who can demonstrate their understanding of security protocols and how they’ve applied them in past roles.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Savills Company
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer. Familiarise yourself with the key tasks mentioned in the job description, such as conducting patrols and ensuring compliance with security procedures. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves interacting with visitors and tenants, be prepared to discuss your experience in customer service. Think of specific examples where you've gone above and beyond to assist someone. Highlighting your ability to maintain a friendly and professional demeanour will set you apart from other candidates.
✨Dress the Part
First impressions matter! Make sure you arrive at the interview dressed professionally, reflecting the standards expected in the role. Adhering to uniform requirements is crucial, so showing that you take personal grooming seriously will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various security situations, such as emergencies or dealing with difficult individuals. Practise your responses to these scenario-based questions, focusing on your problem-solving skills and ability to remain calm under pressure. This will demonstrate your readiness for the challenges of the job.
