At a Glance
- Tasks: Manage property services and create a vibrant community for residents.
- Company: Dynamic build-to-rent development focused on exceptional customer experience.
- Benefits: Competitive salary, career growth, and opportunities to engage with the community.
- Other info: Join a supportive team and make a real difference in residents' lives.
- Why this job: Be the heart of a thriving community and enhance residents' living experience.
- Qualifications: Strong customer service skills and a passion for community engagement.
The predicted salary is between 30000 - 40000 £ per year.
Purpose of the Role
To provide on-site property management services to a build-to-rent development. Responsible for the delivery of a first‑class customer experience alongside the team that manages all front‑of‑house services including administration, compliance, events, liaising with residents, visitors and the wider local community. Building effective relationships with residents enhances community spirit, and everything we deliver is done with residents at the forefront of our minds. As the Resident Services Assistant, you will be responsible for driving exceptional service at all times.
Key Responsibilities
- Provide support to the General Manager in running the building.
- Line‑manage the Resident Services Assistant and other staff as appropriate.
- Act as the first point of contact for residents, delivering first‑class customer service to residents and visitors.
- Quality control amenity spaces and apartments, ensuring they are well presented at all times.
- Organise and host monthly residents’ events and initiatives to enhance the community feel of the scheme.
- Engage with residents and facilitate resident‑led events, as well as quarterly meet‑and‑greet sessions.
- Manage amenity space hiring.
- Respond to rental enquiries, schedule and conduct scheme tours/viewings and agree offers.
- Complete applicant vetting in line with Savills procedures.
- Ensure marketing portals remain up to date at all times.
- Organise and run tenant services via third parties and in‑house providers.
- Maintain up‑to‑date resident communication through various channels, including social media.
- Seek special offers and discounts for residents from local businesses.
- Create a community feel through communication, events and innovations.
- Act as the first point of call for residents to report maintenance issues.
- Co‑ordinate all contractor appointments, both third‑party and in‑house, including defect warranty repairs and logging issues to meet required service levels.
- Organise minor works between tenancies to maintain first‑class presentation of apartments.
- Complete check‑in and check‑out reports and determine deposit returns.
- Carry out mid‑term inspections.
- Chase arrears and report on them.
- Work alongside the Resident Services Manager to ensure health.
Resident Services Manager - York Hse, Wembley Business Operations · York Hse employer: Savills Company
As a Resident Services Manager at York Hse, you will be part of a dynamic team dedicated to creating a vibrant community atmosphere in a premier build-to-rent development. Our commitment to exceptional service is matched by our supportive work culture, offering ample opportunities for professional growth and development. Located in Wembley, you'll enjoy the benefits of working in a thriving area with access to local businesses and community events that enhance both your career and personal life.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Services Manager - York Hse, Wembley Business Operations · York Hse
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management scene. Attend local events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual chat, let your passion for customer service shine through. Share stories about how you've created community vibes in previous roles. Remember, they want someone who fits into their team and enhances the resident experience!
✨Tip Number 3
Be proactive! If you see a job you like, don’t just sit back. Apply through our website and follow up with a friendly email expressing your enthusiasm. It shows initiative and keeps you on their radar. Plus, it’s a great way to demonstrate your commitment to delivering first-class service!
✨Tip Number 4
Research the company culture! Before any interviews, dive into what makes them tick. Check out their social media, read reviews, and understand their values. This will help you tailor your responses and show that you’re not just looking for any job, but the right fit for their community-focused mission.
We think you need these skills to ace Resident Services Manager - York Hse, Wembley Business Operations · York Hse
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've gone above and beyond for residents or clients in the past, so share those stories!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific responsibilities and values mentioned in the job description. It shows us you’re genuinely interested.
Be Personable:Since this role is all about building relationships, let your personality shine through in your application. We love seeing a bit of character, so don’t be afraid to express yourself while keeping it professional.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Savills Company
✨Know Your Community
Familiarise yourself with the local area and community initiatives. Being able to discuss local events or businesses during your interview shows that you’re genuinely interested in enhancing the community spirit, which is key for this role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about specific situations where you went above and beyond for residents or clients, as this will demonstrate your commitment to providing a first-class experience.
✨Be Ready to Discuss Event Management
Since organising resident events is a big part of the job, come prepared with ideas for community-building activities. This could include anything from social gatherings to workshops, showing that you can think creatively about engaging residents.
✨Highlight Your Teamwork Abilities
This role involves working closely with a team, so be ready to talk about your experience in collaborative environments. Share examples of how you’ve successfully managed or supported a team, especially in high-pressure situations.
