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For Companies At a Glance
- Tasks: Support residents and ensure a top-notch experience in our vibrant community.
- Company: Join The Assembly, a dynamic Built to Rent community in Wembley.
- Benefits: Competitive salary, bonus potential, and a fun work environment.
- Why this job: Be the friendly face that makes residents feel at home and valued.
- Qualifications: Experience in customer service and a passion for helping others.
- Other info: Flexible working hours with opportunities for personal growth.
The predicted salary is between 27600 - 41400 £ per year.
Purpose of the Role
To provide support to the Resident Services team in the delivery of a high quality service for the benefit of clients and tenants with a focus on the Lettings and Administration of 148 Built to Rent (BTR) apartments at The Assembly.
Key Responsibilities
- Prioritise customer service, ensuring residents have the best possible experience including being available to residents at site reception.
- Act as first point of contact for new letting applications, responding in a timely manner to all new enquiries.
- Work alongside wider team to support resolving maintenance issues by liaising with residents and contractors to achieve solution.
- Achieve client set KPI’s and targets.
- Arrange and conduct property viewings.
- Feedback and arrange void works in apartments needed for new lettings.
- Negotiate and process offers.
- Complete applicant vetting and deal administration as appropriate including ID Checks and Right to Rent.
- Negotiate and manage renewals.
- Work alongside central facility management and Health and Safety teams within Savills for reporting and reactive issues.
- Work alongside central Tenancy Progression team to complete deals.
- Provide regular lettings reporting and feedback for client reports.
- Be part of regularly updating property advertisements on portals and social media appropriate.
- Regularly feed back to onsite property management team on presentation and condition of apartments.
- Support resident events and activities.
- Respond to additional resident queries and concerns where required.
- Meet and greet with new tenants, providing keys, new tenancy information and apartment orientation tours and pre arranging check in reporting.
- In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.
Skills, Knowledge and Experience
- Proven experience in similar roles (BTR preferred but not essential).
- Up to date knowledge of appropriate Regulation and Legislation.
- Excellent written and spoken etiquette.
- Common sense approach.
- Ability to think on their feet and make considered decisions.
- Outgoing, warm and friendly personality.
- Organised, meticulous, tenacious.
- IT literate and Social media savvy.
Working Hours - 5 Over 7 Days 8am – 5pm
Salary - Basic Salary up to £34,500.00 p/a. Up to 10% discretionary bonus.
Please see our Benefits Booklet for more information.
Resident Service Associate - The Assembly, Wembley, London Business Operations · The Assembly employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Service Associate - The Assembly, Wembley, London Business Operations · The Assembly
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on The Assembly and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service to residents, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these during your chat!
✨Tip Number 3
Be proactive! If you get the chance, ask insightful questions during your interview about how the Resident Services team collaborates with other departments. This shows you're keen to work as part of a team and understand the bigger picture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Resident Service Associate - The Assembly, Wembley, London Business Operations · The Assembly
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond for clients or residents in the past, as this role is all about providing a top-notch experience!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications quickly and easily.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your skills align with the responsibilities listed in the job description. We love seeing candidates who take the time to connect their experience with what we’re looking for!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Savills Company
✨Know Your Customer Service Basics
Since the role focuses heavily on customer service, brush up on your customer service principles. Be ready to share examples of how you've prioritised client satisfaction in previous roles. Think about specific situations where you went above and beyond for a resident or client.
✨Familiarise Yourself with BTR Concepts
Even if you don't have direct experience in Built to Rent (BTR), do some research on what it entails. Understand the key responsibilities like lettings, maintenance issues, and tenant relations. This will show your enthusiasm and willingness to learn about the industry.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios like handling a difficult tenant or resolving a maintenance issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Show Off Your IT and Social Media Skills
As the role involves updating property advertisements and using various platforms, be ready to discuss your IT literacy and social media savvy. Bring examples of how you've used these skills in past roles, whether it's managing online listings or engaging with clients through social media.
