At a Glance
- Tasks: Deliver exceptional resident experiences and organise engaging community events.
- Company: Join a vibrant property management team in Walworth Village, London.
- Benefits: Competitive salary, annual bonus, and opportunities for personal growth.
- Other info: Dynamic role with a focus on community engagement and teamwork.
- Why this job: Be the friendly face of the community and make a real difference in residents' lives.
- Qualifications: Strong customer service skills and a positive, outgoing attitude.
The predicted salary is between 31500 - 38500 £ per year.
Purpose of the Role
To provide on-site front of house and resident engagement support to the property management and leasing team.
Responsible for the delivery of a first-class resident experience along with the team who will be responsible for all front of house services including administration, compliance, events, social media, liaising with all residents, visitors and the wider local community.
Building effective relationships with our residents will enhance the community spirit and everything that we deliver should be done so with our residents at the forefront of our minds, as the Resident Experience Assistant it will be your responsibility to drive exceptional service at all times.
Key Responsibilities
- Provide first class customer service to residents, being the first point of contact for all residents and visitors
- Organising and hosting monthly residents' events and initiatives, to enhance the community engagement of Walworth Village
- Engaging with residents and facilitation of any resident-lead events as well as quarterly meet and greets
- Managing the social media accounts and curating engaging and specific content
- Management of amenity space hiring when delivered
- Organising and running tenant services via third parties and in-house
- Ensuring up to date resident communication via various channels including social media
- Seeking special offers and discounts for residents from local businesses
- Creating a community feel through communication, events and innovations
- Collaborate with the property management and leasing teams to provide ad hoc support, including handling tenant enquiries and assisting with pre and post-tenancy processes
- Supporting the tenancy administration team and the property management team where required
- Work alongside the wider Walworth Village team to ensure H&S statutory requirements are meet across the development
- Singing in/out contractors and handling keys.
- Preparing welcome goodie bag to all new tenants
- Checking keys received from all checked out tenants
- Monitoring, managing and distributing emails from the site inbox
In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.
Skills, Knowledge and Experience
- Strong customer service ethic / background
- Positive, can-do attitude
- Common sense approach
- Ability to think on their feet and make considered decisions
- Outgoing, warm and friendly personality
- Organised, meticulous, tenacious
- Excellent written and spoken etiquette
- IT literate and social media savvy
- Event management
- Working Hours - 8.00am – 4.30pm Monday to Friday
- Salary - £30,000 + 10% discretionary annual bonus
Please see our Benefits Booklet for more information.
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Resident Experience Assistant - Walworth Village, London Business Operations · Walworth Village employer: Savills Company
As a Health & Safety Fire Officer at the Victoria Centre in Nottingham, you will join a dynamic team dedicated to ensuring a safe and compliant environment for all. Our company fosters a supportive work culture that prioritises employee growth through continuous training and development opportunities, alongside competitive salaries and benefits. With a strong commitment to health and safety, you will play a vital role in shaping our operational standards while enjoying the unique advantage of working in a vibrant retail hub.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Assistant - Walworth Village, London Business Operations · Walworth Village
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Savills Company. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Savills Company
Don't be shy about reaching out to Savills Company directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Resident Experience Assistant - Walworth Village, London Business Operations · Walworth Village
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Savills Company and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Savills Company
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
