At a Glance
- Tasks: Be the friendly face at our reception, welcoming visitors and providing top-notch customer service.
- Company: Join a dynamic team at a prestigious location in London.
- Benefits: Enjoy a competitive salary, career development opportunities, and a vibrant work environment.
- Other info: Flexible tasks and a supportive team await you!
- Why this job: Make a lasting impression while gaining valuable experience in a professional setting.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 35000 - 35000 £ per year.
Purpose of the Role
The main purpose of the role is to maintain a presence on the front reception desk offering assistance to all personnel visiting and utilising the building from daily visitors to permanent tenants. Sustain a professional outlook to delivering an exceptional customer service and creating a lasting impression to all.
Key Responsibilities
- Ensure the highest standards in presentation at the property or properties are maintained at all times.
- Reception area is kept clean, tidy and welcoming and to five star audit standards.
- Personal appearance is to be of a very high standard at all times.
- A courteous, professional, helpful nature must be displayed at all times.
- If a uniform is supplied it must be kept in an acceptable and clean condition at all times.
- You must adhere to the dress and appearance guidelines.
- To carry out duties in accordance with instructions by your Reception Services Line Manager, Building Manager/Supervisor/RFM.
- To acknowledge and action helpdesk jobs as they are being submitted and communicate them to the Engineering department when necessary.
- To take ownership of the current visitor management system, providing content to support the buildings occupier platform including administrating new users.
- To actively participate in the training of cover staff.
- Establish a professional working relationship with your Team, tenants and contractors of the property or properties and be the first point of contact for the building.
- Meet and greet all visitors reporting to the reception desk and maintain an accurate log of all visitors’ records.
- Where possible each occupying tenant should be contacted prior to allowing a visitor beyond reception, to obtain their authority.
- To promptly assist and direct all visitors to the site in getting to their required location/contact within the building.
- To answer the telephone and on-site intercom system for all tenant queries in a professional manner.
- To maintain and keep up to date accurate reception operations manual of reception processes and procedures both site/tenant specific and department.
- To maintain a physical presence at the reception desk; it is not to be left unmanned at any time during building opening hours.
- To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved.
- To sign in deliveries for the tenants.
- To document the delivery on the required paperwork and to obtain a signature from the tenants (upon providing evidence of ID) when they collect the goods.
- To acquire working knowledge of the property / properties systems and procedures to enable you to take control of the property during team members absences.
- To carefully complete all log reports that may be required by the employer or the building management team.
- Managing communications and updates to occupiers within the property as and when required.
- The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained.
- To assist other employed staff, building occupiers and visitors in the event of an emergency.
- To comply with and ensure that the landlord obligation for health and safety and fire precautions are always met.
- To ensure that contractors arriving on site adhere fully to requirements for contractor management and site H&S in line with the company and site procedures.
- To be aware of and abide by all rules, terms and conditions of the company at all times.
Skills, Knowledge and Experience
It is the nature of work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken.
Essential
- Excellent verbal and written communication.
- General Education to GCSE standard or equivalent standard.
- Reliable, helpful and well presented.
- Team player with strong customer service skills, able to provide a helpful and polite service.
- Pleasant telephone manner and efficiency in relaying messages and taking instructions.
- Excellent communication skills.
- Ability to deal with confidential information.
- Good organisational and time management skills.
- Careful and conscientious with an aptitude for attention to detail.
- Willingness and ability to learn on the job, keen to undertake training and career development.
- Solid Corporate Customer Service Experience.
- A bubbly, positive attitude, and a visible passion for customer services.
Desirable
- Proficient in full range of Microsoft applications inc. Word, Excel, PowerPoint, Access Outlook.
Working Hours - 8am-6pm
Salary - £35,000
Please see our Benefits Booklet for more information.
Receptionist - 55 Strand, London Operations · 55 Strand employer: Savills Company
At 55 Strand, London, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises exceptional customer service and professional development. As a Receptionist, you will enjoy a supportive environment with opportunities for training and career advancement, all while being part of a dynamic team in a prestigious location. Our commitment to maintaining high standards ensures that you will thrive in a role that values your contributions and promotes a positive workplace atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - 55 Strand, London Operations · 55 Strand
✨Tip Number 1
First things first, make sure you know the company inside out. Research their values, culture, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of the team.
✨Tip Number 2
When you get to the interview, be ready to showcase your customer service skills. Think of examples from your past experiences where you went above and beyond for a customer. This is your chance to shine!
✨Tip Number 3
Dress to impress! Since the role requires a high standard of presentation, make sure you look the part. A smart outfit can boost your confidence and leave a great first impression.
✨Tip Number 4
Finally, don’t forget to follow up after your interview. A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Receptionist - 55 Strand, London Operations · 55 Strand
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about interacting with visitors and tenants, make sure your written application highlights your excellent verbal and written communication skills. Use clear and concise language to demonstrate how you can effectively relay messages and instructions.
Keep It Professional:Your application should reflect the high standards we expect at StudySmarter. Ensure your CV and cover letter are well-presented, free of errors, and maintain a professional tone throughout. Remember, first impressions count!
Highlight Your Customer Service Experience:We love candidates who have a solid background in customer service. In your application, share specific examples of how you've provided exceptional service in previous roles. This will show us that you’re ready to create a lasting impression on our visitors.
Be Yourself!:While professionalism is key, we also want to see your personality shine through. Don’t be afraid to let your bubbly and positive attitude come across in your writing. We’re looking for someone who’s not just qualified but also passionate about customer service!
How to prepare for a job interview at Savills Company
✨Dress to Impress
Since the role requires a high standard of personal appearance, make sure you dress smartly for the interview. A professional outfit not only shows that you take the opportunity seriously but also aligns with the expectations of maintaining a polished image at the reception desk.
✨Know Your Stuff
Familiarise yourself with the company and its operations. Understand their customer service ethos and be ready to discuss how you can contribute to creating a welcoming environment. This will demonstrate your enthusiasm and readiness to engage with visitors effectively.
✨Practice Your Communication Skills
As excellent verbal and written communication is essential for this role, practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable with articulating your thoughts and showcasing your pleasant telephone manner.
✨Show Your Team Spirit
Highlight your ability to work well in a team during the interview. Share examples of past experiences where you collaborated with others to achieve a goal or provided exceptional customer service. This will show that you’re not just a lone wolf but someone who thrives in a collaborative environment.
