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For Companies At a Glance
- Tasks: Be the friendly face of our office, welcoming visitors and managing the reception area.
- Company: Join a dynamic team at a prestigious London location.
- Benefits: Enjoy a competitive salary, great work-life balance, and professional growth opportunities.
- Why this job: Make a lasting impression while honing your customer service skills in a vibrant environment.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Flexible tasks and a supportive team await you!
The predicted salary is between 28000 - 42000 £ per year.
Purpose of the Role
The main purpose of the role is to maintain a presence on the front reception desk offering assistance to all personnel visiting and utilising the building from daily visitors to permanent tenants. Sustain a professional outlook to delivering an exceptional customer service and creating a lasting impression to all
Key Responsibilities
- Represent KW in a pleasant, service-minded manner, creating a good first impression
- Ensure the highest standards in presentation at the property or properties are maintained at all times and that the Reception area is kept clean, tidy and welcoming.
- Maintain and manage the meeting room schedule
- Greet and assist visitors to the London office and provide refreshments
- Responsible for maintaining the appearance of the public areas – the meeting rooms, reception area and kitchens (keeping them clear of clutter and tidying)
- Responsible for setting up and replenishing the snack stations and coffee machines
- Receive and distribute mail and deliveries
- Be responsible for outgoing mail and couriers
- Order catering/deliveries for breakfast and lunch meetings when required
- Monitor, maintain and order office and kitchen supplies, including stationery and newspaper, magazine subscriptions
- Booking restaurants, taxies, catering, etc as and when required
- Run errands and carry out other duties, as and when required
- Personal appearance is to be of a very high standard at all times. A courteous, professional, helpful nature must be displayed at all times. If a uniform is supplied it must be kept in an acceptable and clean condition at all times. You must adhere to the dress and appearance guidelines.
- To carry out duties in accordance with instructions by your Line Manager
- To actively participate in the training of cover staff
- Establish a professional working relationship with the Team, and be the first point of contact for the building.
- Meet and greet all visitors reporting to the reception desk.
- To promptly assist and direct all visitors in getting to their required location/contact within the building.
- To answer the telephone system for all queries in a professional manner and handle caller’s inquiries whenever possible, redirect as appropriate and pass on messages promptly
- To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved.
- To acquire working knowledge of the property / properties systems and procedures
- To carefully complete all log reports that may be required by the employer or the building management team.
- The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained.
- To be aware of and abide by all rules, terms and conditions of the company at all times.
Skills, Knowledge and Experience
It is the nature of work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken.
Essential
- Excellent verbal and written communication.
- Reliable, helpful and well presented.
- Team player with strong customer service skills, able to provide a helpful and polite service.
- Pleasant telephone manner and efficiency in relaying messages and taking instructions.
- Ability to deal with confidential information.
- Good organisational and time management skills.
- Careful and conscientious with an aptitude for attention to detail and ability to multitask.
- Willingness and ability to learn on the job.
- Solid Corporate Customer Service Experience
- Ability to work under pressure and be flexible, including work out of hours when necessary
- A bubbly, positive attitude, and a visible passion for customer services.
- Proficient in full range of Microsoft applications inc. Word, Excel, PowerPoint, Access Outlook.
Working Hours – 08:45 to 17:30
Salary – £35,000
LI-DNI
Please see our Benefits Booklet for more information.
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Receptionist - 50 Grosvenor Hill, London Operations · 50 Grosvenor Hill employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - 50 Grosvenor Hill, London Operations · 50 Grosvenor Hill
✨Tip Number 1
First things first, make sure you know the company inside out. Research their values, culture, and recent news. This way, when you walk in for that interview, you can show them you're not just another candidate but someone who genuinely cares about being part of their team.
✨Tip Number 2
Practice your greeting! As a receptionist, your first impression is key. Stand tall, smile, and be ready to engage with everyone who walks through that door. A warm welcome can set the tone for the entire visit, so let your personality shine!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. This shows you're interested and engaged. Ask about the team dynamics or what a typical day looks like at the reception desk. It’s a great way to demonstrate your enthusiasm for the role.
✨Tip Number 4
Finally, apply through our website! We want to see your application come through directly. It makes it easier for us to keep track of your progress and gives you a better chance to stand out. So, hit that apply button and let’s get you started on this journey!
We think you need these skills to ace Receptionist - 50 Grosvenor Hill, London Operations · 50 Grosvenor Hill
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to create a great experience for others, just like you'll do at our reception desk!
Keep It Professional: Since this role is all about making a fantastic first impression, ensure your application reflects a professional tone. Use clear language and check for any typos – we love attention to detail!
Tailor Your Application: Don’t just send the same application everywhere! Tailor your CV and cover letter to match the specifics of this role. Mention how your skills align with our needs at 50 Grosvenor Hill.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Savills Company
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist. Familiarise yourself with the key tasks like managing the meeting room schedule and maintaining a tidy reception area. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Dress to Impress
Since personal appearance is crucial for this role, ensure you dress smartly for the interview. Opt for professional attire that reflects the high standards expected at the company. This not only makes a great first impression but also shows that you take the role seriously.
✨Practice Your Customer Service Skills
As a receptionist, you'll be the first point of contact for visitors. Practice how you would greet someone and handle various scenarios, such as answering phone calls or directing visitors. This will help you feel more confident and prepared to showcase your customer service skills during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, and expectations for the role. This shows your enthusiasm and helps you determine if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
