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- Tasks: Lead the reception team, ensuring exceptional customer service and a welcoming environment.
- Company: Dynamic property management company focused on client satisfaction.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Be the face of the company and create lasting impressions for visitors.
- Qualifications: Strong organisational skills and experience in front-of-house roles.
- Other info: Join a supportive team with a focus on health and safety.
The predicted salary is between 30000 - 38000 £ per year.
Overview
The main purpose of the role is to maintain a presence on the front reception desk offering assistance to the client and utilising the building from daily visitors to permanent tenants. Sustain a professional outlook to delivering an exceptional customer service and creating a lasting impression to all.
Responsibilities
- Ensure the highest standards in presentation at the property or properties are maintained at all times. Reception area is kept clean, tidy and welcoming and to five star audit standards.
- Personal appearance is to be of a very high standard at all times. A courteous, professional, helpful nature must be displayed at all times. If a uniform is supplied it must be kept in an acceptable and clean condition at all times. You must adhere to the dress and appearance guidelines.
- To carry out duties in accordance with instructions by your Reception Services Line Manager and the client.
- To produce a monthly service report and host Monthly Service Reviews with your line manager and Building Management, including KPI’s.
- To manage the receptionist and delegate any reasonable additional requests the client may have.
- To acknowledge and action helpdesk jobs as they are being submitted and communicate them to the Engineering department when necessary.
- To take ownership of the current visitor management system, providing content to support the buildings occupier platform including administrating new users.
- To actively participate in the training of cover staff
- Establish a professional working relationship with your Team, tenants and contractors of the property or properties and be the first point of contact for the building.
- Meet and greet all visitors reporting to the reception desk and maintain an accurate log of all visitors’ records.
- Where possible each occupying tenant should be contacted prior to allowing a visitor beyond reception, to obtain their authority.
- To promptly assist and direct all visitors to the site in getting to their required location/contact within the building.
- To answer the telephone and on-site intercom system for all tenant queries in a professional manner.
- To maintain and keep up to date accurate reception operations manual of reception processes and procedures both site/tenant specific and department.
- To maintain a physical presence at the reception desk it is not to be left unmanned at any time during building opening hours.
- To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved.
- To sign in deliveries for the tenants. To document the delivery on the required paperwork and to obtain a signature from the tenants (upon providing evidence of ID) when they collect the goods
- To acquire working knowledge of the property / properties systems and procedures to enable you to take control of the property during team members absences.
- To carefully complete all log reports that may be required by the employer or the building manager.
- The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained.
- To assist other employed staff, building occupiers and visitors in the event of an emergency.
- To comply with and ensure that the landlord obligation for health and safety and fire precautions are always met. To ensure that contractors arriving on site adhere fully, to requirements for contractor management and site H&S in line with the company and site procedures.
- To be aware of and abide by all rules, terms and conditions of the company at all times.
It is the nature of work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken.
Skills, Knowledge and Experience
- Good organisational skills
- Professional
- Flexible
- Reliable
- Experience in managing people
- Extensive front of house knowledge
Working Hours
8-5pm/9-6pm
Salary
£34,320
Please see our Benefits Booklet for more information.
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Reception Supervisor - 15 Grosvenor St, London Operations · 15 Grosvenor Street employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor - 15 Grosvenor St, London Operations · 15 Grosvenor Street
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they present themselves. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making a great impression, think of scenarios where you can demonstrate your professionalism and helpful nature. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Dress to impress! Make sure your outfit is clean, tidy, and professional. First impressions matter, especially in a front-of-house role, so show up looking sharp and ready to represent the company.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Reception Supervisor - 15 Grosvenor St, London Operations · 15 Grosvenor Street
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and professionalism can make a lasting impression.
Tailor Your Application: Make sure to customise your application for the Reception Supervisor role. Highlight your relevant experience in customer service and managing teams, as this will show us you're the perfect fit for our front desk!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. Avoid fluff – we want to know what makes you great!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Savills Company
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reception Supervisor. Familiarise yourself with the key tasks mentioned in the job description, like managing the reception area and maintaining high standards of customer service. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Dress to Impress
Since personal appearance is crucial for this position, ensure you dress professionally for the interview. Aim for a polished look that aligns with the five-star standards expected at the property. This not only reflects your understanding of the role but also sets a positive first impression.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about situations where you managed difficult queries or created a welcoming environment. This will highlight your ability to maintain a courteous and professional nature, which is essential for the role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with a difficult visitor or managing multiple tasks at once. Practise your responses to these scenario-based questions, focusing on your problem-solving skills and ability to stay calm under pressure. This will show that you're well-prepared for the unpredictable nature of the job.
