At a Glance
- Tasks: Lead the Front of House team to deliver exceptional customer service and maintain a welcoming environment.
- Company: Join a prestigious organisation located at Buckingham Palace Road, London.
- Benefits: Competitive salary, professional development, and a vibrant work atmosphere.
- Other info: Dynamic role with opportunities for creativity and innovation in service delivery.
- Why this job: Be the face of the building and create memorable experiences for visitors and tenants.
- Qualifications: Management experience in 5-star customer service and a positive, professional attitude.
The predicted salary is between 33500 - 33500 € per year.
Purpose of the Role
The main purpose of this role is to maintain a visible presence in the Front of House area, as well as in the common areas between reception and the wider building. You will provide assistance to all personnel visiting or using the building, from daily visitors to permanent tenants and clients. You will be a customer service professional with a positive and bubbly personality, demonstrating natural flair in service delivery. You will adopt a ‘One Team’ approach, ensuring that all Trusted Service Partners work seamlessly together to deliver a cohesive and exceptional customer experience. You will consistently deliver and promote exceptional service, creating a lasting impression on all building users. Additionally, you will be responsible for organising pop-up events for tenants to ensure engagement and a vibrant Front of House experience.
Key Responsibilities
- Ensure the highest standards of presentation at the property are maintained at all times.
- The reception area must be kept clean, tidy, welcoming, and meet five-star audit standards.
- Manage trusted service partners related to the Reception and common lobby area, including service delivery for security, reception, and housekeeping standards with the cleaning team.
- Assist the Building Manager with Front of House service delivery, and step in with FM duties when required.
- Act as the main point of contact for all occupiers regarding FOH-related queries, complaints, or general operations.
- Develop, review, and maintain Front of House Service SOPs, manuals, and Health & Safety documentation.
- Directly manage the Reception Team, ensuring 5* service is delivered at all times.
- Regularly propose service innovations and improvements to consistently evolve FOH service delivery.
- Maintain personal appearance to a very high standard at all times.
- Display a courteous, professional, and helpful demeanor.
- Uniforms are supplied and must be kept clean and presentable.
- Ensure your team upholds the same standards.
- Carry out duties in accordance with instructions from your Operations Manager, Building Manager, ABM, RFM or Surveyor.
- Establish professional working relationships with all staff, tenants, and contractors, acting as the first point of contact for the building.
- Promptly assist and direct all visitors to their required locations or contacts within the building.
- Answer the telephone and on-site intercom system for all tenant queries professionally.
- Maintain a physical presence at the reception desk, ensuring it is never left unmanned during building opening hours.
- Complete all log reports accurately as required by the employer or building manager.
- Be aware of and abide by all company rules, terms, and conditions at all times.
- Conduct operational checks and process reviews with a hands-on approach and visible floor presence across all customer-facing areas.
- Attend to incident and operational issues with Building Management as required when directly related to the delivery of FOH services.
Skills, Knowledge and Experience
It is the nature of work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken.
Essential
- You will have management experience in the 5* customer service industry.
- You will be confident, professional, and assertive.
- You will have a friendly and bubbly personality while remaining professional at all times.
- You will be acutely aware of your surroundings and occupiers, ensuring that service levels do not drop and that all visitors and occupiers are attended to in a timely manner.
- You will understand the importance of 5 service delivery.
- You will be able to handle difficult visitors or situations in a professional and calm manner.
- You will be creative and forward-thinking, regularly suggesting ideas to improve service levels.
Desirable
- Proficient in full range of Microsoft applications inc. Word, Excel, PowerPoint and Access Outlook.
- Experience with Canva.
- Knowledge on Savills systems.
Working Hours - 8am – 5pm
Salary - £33,500
Reception Supervisor - 111 Buckingham Palace Road, London Operations · 111 Buckingham Palace Road employer: Savills Company
At our prestigious location on Buckingham Palace Road, we pride ourselves on being an exceptional employer that values a vibrant work culture and prioritises employee growth. As a Reception Supervisor, you will be part of a dynamic team dedicated to delivering five-star service, with opportunities for professional development and the chance to engage in exciting pop-up events that enhance tenant experiences. Our commitment to maintaining high standards and fostering a supportive environment makes us an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor - 111 Buckingham Palace Road, London Operations · 111 Buckingham Palace Road
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with clients and staff. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Reception Supervisor. This will help you feel more confident and prepared to handle any tricky situations during the interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company. They might share valuable insights that can give you an edge in your interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it’s a great way to reiterate why you’d be a perfect fit for their team.
We think you need these skills to ace Reception Supervisor - 111 Buckingham Palace Road, London Operations · 111 Buckingham Palace Road
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Make sure your application reflects your bubbly and positive personality. Use a friendly tone and let your enthusiasm for customer service shine through.
Tailor Your Application:Don’t just send a generic application. Take the time to tailor your CV and cover letter to highlight your management experience in the 5* customer service industry. Show us how your skills align with our needs!
Highlight Teamwork Skills:Since we value a ‘One Team’ approach, make sure to mention any experiences where you’ve successfully collaborated with others. We love seeing examples of how you’ve worked seamlessly with teams to deliver exceptional service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Savills Company
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service skills, especially in a 5-star environment. Be ready to share examples of how you've handled difficult situations or gone above and beyond for a customer. This role is all about creating a positive experience, so show them you can do just that!
✨Show Off Your Management Experience
Since this position involves managing a team, be prepared to discuss your previous management experiences. Think of specific instances where you led a team to success or improved service delivery. Highlight your ability to maintain high standards and keep everyone motivated.
✨Demonstrate Your Team Spirit
The job requires a 'One Team' approach, so be ready to talk about how you work collaboratively with others. Share examples of how you've fostered teamwork in past roles, especially when working with different departments or service partners.
✨Be Creative with Ideas
This role encourages innovation, so come armed with ideas for improving the Front of House experience. Whether it's a new event concept or a service enhancement, showing that you're forward-thinking will impress the interviewers and demonstrate your commitment to exceptional service.
