At a Glance
- Tasks: Be the friendly face at reception, welcoming visitors and ensuring a top-notch experience.
- Company: Join a vibrant team at One St Peters Square in Manchester.
- Benefits: Gain valuable experience, develop professional skills, and enjoy a dynamic work environment.
- Other info: Perfect for students looking to build their career in a supportive setting.
- Why this job: Make a lasting impression while enhancing your customer service skills.
- Qualifications: A positive attitude and excellent communication skills are essential.
The predicted salary is between 20000 - 25000 € per year.
Purpose of the Role
The main purpose of the role is to maintain a presence on the front reception desk offering assistance to all personnel visiting and utilising the building from daily visitors to permanent tenants. Sustain a professional outlook to delivering an exceptional service and creating a lasting impression to all.
Key Responsibilities
- Ensure the highest standards in presentation at the property or properties are maintained at all times.
- Reception area is kept clean, tidy and welcoming and to five star audit standards.
- Personal appearance is to be of a very high standard at all times.
- A courteous, professional, helpful nature must be displayed at all times.
- If a uniform is supplied it must be kept in an acceptable and clean condition at all times.
- To carry out duties in accordance with instructions by your Reception Services Line Manager, Building Manager/Supervisor/RFM.
- To comply at all times with the concierge processes and procedures and standards of work assigned to the property.
- Establish a professional working relationship with all of the staff, occupiers and contractors at the property and be the first point of contact for the building.
- Take ownership of monthly newsletter and events in reception, engagement in wider placemaking team.
- Meet and greet all visitors reporting to the reception desk and maintain an accurate log of all visitors’ records.
- To promptly assist and direct all visitors to the site in getting to their required location/contact within the building.
- To answer the telephone and on-site intercom system for all tenant queries in a professional manner.
- To maintain and keep up to date accurate reception operations manual of reception processes and procedures both site/tenant specific and department.
- To maintain a physical presence at the reception desk; it is not to be left unmanned at any time during building opening hours.
- To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved.
- To acquire working knowledge of the property/properties systems and procedures to enable you to take control of the property during team members' absences.
- To carefully complete all log reports that may be required by the employer or the building manager.
- The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained.
- To assist other employed staff, building occupiers and visitors in the event of an emergency.
- To comply with and ensure that the landlord obligation for health and safety and fire precautions are always met.
- To ensure that contractors arriving on site adhere fully to requirements for contractor management and site health and safety.
Reception Host - One St Peters Square, Manchester Operations · One St Peters Square employer: Savills Company
At One St Peters Square, we pride ourselves on fostering a welcoming and professional work environment that prioritises exceptional service and employee satisfaction. Our team enjoys a vibrant culture with opportunities for personal growth and development, all while working in the heart of Manchester's bustling business district. With a commitment to maintaining high standards and a supportive atmosphere, we ensure that our Reception Hosts are not only the face of our building but also valued members of our community.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Host - One St Peters Square, Manchester Operations · One St Peters Square
✨Tip Number 1
First things first, make sure you know the company inside out. Research One St Peters Square and understand their values and what they stand for. This will help us tailor our conversations and show that we’re genuinely interested in being part of their team.
✨Tip Number 2
When you get to the interview, be ready to showcase your personality! As a Reception Host, it’s all about making a great first impression. So, let’s bring our best self forward, smile, and engage with everyone we meet. Remember, we want them to feel welcomed!
✨Tip Number 3
Don’t forget to ask questions during the interview! This shows that we’re not just there to answer questions but are also keen to learn more about the role and the team. It’s a great way to demonstrate our enthusiasm and commitment to the position.
✨Tip Number 4
Finally, follow up after the interview! A quick thank-you email can go a long way in leaving a lasting impression. Let’s express our gratitude for the opportunity and reiterate our excitement about potentially joining the team at One St Peters Square.
We think you need these skills to ace Reception Host - One St Peters Square, Manchester Operations · One St Peters Square
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can make a great impression, especially for a role like Reception Host.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your experience in customer service and any relevant skills that align with maintaining a professional reception area. We love seeing how you connect your background to what we do!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us you can do that right from the start!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at Savills Company
✨Dress to Impress
Make sure you present yourself in a professional manner. Since the role requires a high standard of personal appearance, wear smart attire that reflects the five-star service expected at the reception desk.
✨Know Your Stuff
Familiarise yourself with the key responsibilities outlined in the job description. Be prepared to discuss how you would maintain a clean and welcoming reception area and handle visitor queries efficiently.
✨Practice Your People Skills
As a Reception Host, you'll be the first point of contact for visitors. Practice your greeting and how you would assist guests. Show that you can maintain a courteous and helpful nature even under pressure.
✨Show Enthusiasm for Teamwork
Highlight your ability to work well with others, especially in a busy environment. Discuss any previous experiences where you’ve collaborated with colleagues or managed events, as this will demonstrate your fit within the wider placemaking team.
