At a Glance
- Tasks: Provide top-notch customer service and manage lettings for exciting residential schemes.
- Company: Join a dynamic team at Savills, a leader in property management.
- Benefits: Enjoy a competitive salary, great benefits, and a supportive work environment.
- Other info: Fixed term contract with opportunities for personal growth and development.
- Why this job: Be the first point of contact and create a vibrant community for residents.
- Qualifications: Strong customer service skills and a positive, can-do attitude are essential.
The predicted salary is between 31500 - 38500 £ per year.
Purpose of the Role
To provide on site lettings and property management services to exciting build to rent residential schemes in the Thames Valley - Thames Quarter 315 apartments and The Cavalry 220 apartments across the scheme. To be the first point of contact from enquiry stage, viewing the property through to resident move in. To ensure a high level of customer service is always provided to residents, engage with residents to create a sense of community within the development. To assist ARSM and provide assistance when cover is required over both The Market & The Merchant sites.
Key Responsibilities
- This role will be supporting both sites at Thames Quarter & The Cavalry.
- Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all times.
- Reporting building issues to the relevant member of the team.
- Clear communication of important information, ensuring appropriate channels are used.
- Responding to rental enquiries, booking in and conducting viewings and agreeing offers.
- Completing all applicant vetting in line with Savills procedures.
- Processing offers and completing all tenancy documentation.
- Provide first class customer service to residents.
- Organising and running tenant services via third parties and in house.
- Ensuring up to date resident communication via various channels including social media.
- Creating a community feel through communication, events and innovations.
- To act as first point of call for residents to report maintenance issues or other requests.
- Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained.
- Carrying out regular inspections of communal areas and apartments.
- Organising minor works between tenancies to maintain first class presentation of apartments.
- Completing check in and check out reports; determining deposit returns.
- Work alongside the ARSM and RSM to ensure H&S statutory requirements are met across the development.
In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.
Skills, Knowledge and Experience
- Strong customer service ethic / background.
- Positive, can do attitude.
- Common sense approach.
- Ability to think on their feet and make considered decisions.
- Outgoing, warm and friendly personality.
- Organised, meticulous, tenacious.
- Excellent written and spoken etiquette.
- IT literate and Social media savvy.
- Strong financial management skills.
Working Hours - Fixed term contract. 40 Hours per week.
Salary - £30,000.
Please see our Benefits Booklet for more information.
Customer Services Associate FTC - Thames Quarter & The Cavalry, Reading Business Operations T ... employer: Savills Company
As a Health & Safety Fire Officer at the Victoria Centre in Nottingham, you will join a dynamic team dedicated to ensuring a safe and compliant environment for all. Our company fosters a supportive work culture that prioritises employee growth through continuous training and development opportunities, alongside competitive salaries and benefits. With a strong commitment to health and safety, you will play a vital role in shaping our operational standards while enjoying the unique advantage of working in a vibrant retail hub.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Associate FTC - Thames Quarter & The Cavalry, Reading Business Operations T ...
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Savills Company.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Savills Company. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Services Associate FTC - Thames Quarter & The Cavalry, Reading Business Operations T ...
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Savills Company.
How to prepare for a job interview at Savills Company
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Savills Company's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Savills Company offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
