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- Tasks: Lead and inspire teams while managing budgets and enhancing resident experiences.
- Company: Dynamic property management firm focused on community and inclusivity.
- Benefits: Competitive salary, professional development, and a vibrant work culture.
- Other info: Join a supportive team with opportunities for growth and innovation.
- Why this job: Make a real difference in residents' lives and foster a thriving community.
- Qualifications: Strong leadership, customer service skills, and a positive attitude required.
The predicted salary is between 40000 - 50000 £ per year.
Purpose of the Role
Line management of the teams at Thames Quarter and The Cavalry.
Key Responsibilities
- Supporting the General Manager and Senior Portfolio Manager
- Managing the building expenditure budget and ensuring value for money from suppliers, maximising the net operating income
- To set clear objectives in line with business strategy and to measure and manage performance against these
- To conduct regular 121 meetings, hold team meetings and complete probationary, interim and annual appraisals as per company guidance
- To provide equal opportunities to team members via allocation of opportunity (client exposure, project work, coaching and training) in line with our promotion, succession and talent process and our D&I strategy
- To adhere to all company processes in people management and to role model professional behaviours at all times, ensuring an inclusive workplace with zero tolerance of discrimination
- To ensure recruitment is completed professionally and in line with team / divisional / company goals, thinking strategically re future needs and in line with our D&I objectives
- Establishing and delivering additional income streams where appropriate
- Training new team members
- Dealing with initial enquiries, booking in viewings and negotiating offers
- Agreeing leasing offers and processing these in line with Savills procedures
- Uploading availability details to marketing portals and updating adverts as necessary
- Completing all applicant vetting in line with Savills procedures
- Forging productive relationships with key service partners such as contractors and facility managers for the benefit of residents and seeking economies of scale for the efficient running of the building
- Organising and running tenant services via third parties and in house
- Ensuring up to date resident communication via various channels including social media
- Seeking special offers and discounts for residents from local businesses
- Creating a community feel through communication and regularly hosting resident events
- To act as first point of call for residents to report maintenance issues
- Co-ordinating all contractor appointments and repairs, logging issues in order that required service levels are attained
- Carrying out regular inspections of communal areas and apartments
- Responsible for Health and Safety compliance coordination utilising Savills systems; liaising with the Estate and Facilities managers where required
- Organising minor works between tenancies to maintain first class presentation of apartments
- Meet and greet with all new tenants; providing Welcome Packs and new tenancy information
- Completing check in and check out reports; determining deposit returns
- Assisting the credit control team to ensure the timely payment of rents and liaising with residents to address problem cases
- Undertaking tenancy renewals, driving rental growth
- Providing regular asset performance reports, competitor analysis, weekly statistics on leasing, and market rent analysis
- Driving rental growth, ensuring that rents in the building are maximised yet competitive within the local market, providing strategies to help increase lets
Skills, Knowledge and Experience
- Strong line management skills
- Strong troubleshooting skills
- Strong customer service ethic / background
- Positive, can do attitude
- Common sense approach
- Ability to think on their feet and make considered decisions
- Outgoing, warm and friendly personality
- Organised, meticulous, tenacious
- Excellent written and spoken etiquette
- IT literate and Social media savvy
- Strong financial management skills
- ARLA/IOSH
Working Hours - Monday-Friday 9am-6pm
Salary - Negotiable
Area Resident Services Manager - Thames Quarter & The Cavalry, Reading Management · Thames Quar[...] employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Resident Services Manager - Thames Quarter & The Cavalry, Reading Management · Thames Quar[...]
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your line management skills and customer service experience, as these are key for the Area Resident Services Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Area Resident Services Manager - Thames Quarter & The Cavalry, Reading Management · Thames Quar[...]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Area Resident Services Manager role. Highlight your line management experience and any relevant customer service background to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your positive, can-do attitude aligns with our values at StudySmarter. Keep it friendly and professional!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your strong financial management skills and ability to drive rental growth. Numbers speak volumes, so don’t shy away from sharing them!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Savills Company
✨Know Your Numbers
As an Area Resident Services Manager, you'll be managing budgets and financial performance. Brush up on your financial management skills and be ready to discuss how you've maximised income or reduced costs in previous roles. Bring specific examples that demonstrate your ability to manage budgets effectively.
✨Showcase Your Leadership Style
Line management is a key part of this role, so be prepared to talk about your leadership approach. Think about how you set objectives, conduct appraisals, and support team development. Share examples of how you've fostered an inclusive environment and provided equal opportunities for your team.
✨Demonstrate Customer Service Excellence
With a strong customer service background being essential, think of instances where you've gone above and beyond for residents or clients. Be ready to discuss how you handle complaints, build relationships, and create a community feel among residents. This will show your commitment to excellent service.
✨Be Ready to Discuss Compliance and Safety
Health and safety compliance is crucial in this role. Familiarise yourself with relevant regulations and be prepared to discuss how you've ensured compliance in past positions. Highlight any experience you have with coordinating safety measures and inspections, as this will demonstrate your attention to detail and organisational skills.