At a Glance
- Tasks: Support the General Manager in managing property and ensuring excellent customer service.
- Company: Join a leading property management firm with a focus on innovation and teamwork.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity for career growth in a vibrant and supportive team.
- Why this job: Be an ambassador for a prestigious building and make a real impact on its success.
- Qualifications: Strong communication skills and financial management experience are essential.
The predicted salary is between 40000 - 50000 £ per year.
Purpose of the Role
To support the General Manager for property-related matters for the occupiers and service partners. Ensure excellent relationships and world class customer service levels are achieved at all times. Execute Savills PM policy of providing an innovative, operationally efficient and economically competitive commercial environment for occupiers whilst enhancing the investment value of the asset for the landlord. To work with the GM to ensure the day to day management of the building, and to help create and support future operational and technological requirements necessary to ensure the building remains at the forefront of its competitors.
Key Responsibilities
- You are an ambassador for Stonecutter and as such you will actively promote recognition for the building team, including our service partners to create a 'one team' ethos, and the wider business through your exemplary behaviour and standards.
- You will assist the General Manager with frequent and open communication and the flow of information on relevant building issues with occupiers.
- To work with the Comms & Enlivenment manager ensuring the programme is appropriate and relevant mix of events to engage with our customers and stakeholders.
- To form a strong relationship with the building owner through regular dialogue and monthly meetings and quarterly reporting, keeping them appraised of any necessary customer and building related issues.
- You will develop and maintain a professional understanding and working relationship with appropriate occupier representatives, and become the main point of contact with the building at times when the General Manager is unavailable.
- You will take meeting minutes and ensure that notes are documented to a high standard, and actions are completed within a timely manner.
- You will support the General Manager ensuring that the ESG agenda is fully embraced by the team and that they are fully aware of the drivers for change. Promote ESG initiatives with occupiers and service partners where possible.
- You will develop and nurture an effective professional relationship with Service Partners.
- You will support the General Manager with the production of the annual building service charge budget and management accounts coordinating the input of internal resources and ensuring strict adherence to the published programs.
- Closely monitor the service charge expenditure ensuring value for money at all times and review periodically to ensure budget is maintained and not exceeded.
- You will support the General Manager and building Surveyor to review and prepare the year end accounts.
- You will support the General Manager managing finance through the raising of purchase orders, tracking work in progress, and receipting invoices promptly.
- You will develop a basic understanding of key building services systems and building fabric.
- You will escort contractors, insurance inspections, and auditors when required.
- You will be responsible for updating compliance document and databases, ensuring upcoming compliance inspections/audits are scheduled and any actions on Datastation are completed within timescales.
- You will proactively monitor the Service Excellent Metrics (SEMs) database and maintain compliance.
- Ensure that Health & Safety, emergency procedures and safe working practices are established, maintained and conform with current legislation, ensuring occupiers are provided with a safe environment in which to conduct their core business activities.
- Act as the Responsible Person and Senior Fire Warden in the event of an emergency.
- Take all reasonable measures to ensure that occupiers remain aware of their obligations in respect of the building incident procedures and risk assessments and that the legitimacy of the document is not in any way compromised.
- Working with the General Manager act as custodian and ensure that all aspects of the relevant Savills PM manuals including Operations Manual, Health & Safety and Accounts Manuals are complied with and accurately reflect recorded amendments.
- You will regularly check the permit system ensuring all permits are signed off or rejected and expired permits are closed.
- You will review the helpdesk daily to ensure jobs raised are being actioned and customers updated.
- You will ensure that the occupier handbooks is up to date and that processes and procedures are adhered to all times.
Skills, Knowledge and Experience
Essential
- Financial Management
- Service Charge
- Health & Safety/Statutory Compliance
- Managerial Skills
- Strong Communication Skills - both written and verbal
- Tendering and Contractor Management
- Proficient in Microsoft Office 365 programmes
Desirable
- Fabric / long term costing
- Project Management
- Basic understanding in M&E desirable
Working Hours - 09:00 - 17:30 - core hours
Property Manager - Stonecutter, London Management Stonecutter employer: Savills Company
At Savills, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London. Our commitment to employee growth is reflected in our supportive culture, where innovation and collaboration thrive, ensuring that our Property Managers not only excel in their roles but also contribute to the overall success of our properties. With a focus on world-class customer service and a strong emphasis on ESG initiatives, you will be part of a team that values excellence and fosters meaningful relationships with occupiers and service partners alike.
StudySmarter Expert Advice🤫
We think this is how you could land Property Manager - Stonecutter, London Management Stonecutter
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Savills Company.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Savills Company? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Savills Company's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Property Manager - Stonecutter, London Management Stonecutter
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Property Manager - Stonecutter, London Management Stonecutter role at Savills Company, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Savills Company
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Savills Company operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Savills Company. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Savills Company.
