At a Glance
- Tasks: Support the General Manager in managing property and ensuring excellent customer service.
- Company: Join a leading property management firm with a focus on innovation and teamwork.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity for career growth in a vibrant and supportive team.
- Why this job: Be an ambassador for a prestigious building and make a real impact on its success.
- Qualifications: Strong communication skills and experience in financial management are essential.
The predicted salary is between 40000 - 50000 £ per year.
Purpose of the Role
To support the General Manager for property-related matters for the occupiers and service partners. Ensure excellent relationships and world-class customer service levels are achieved at all times. Execute Savills PM policy of providing an innovative, operationally efficient and economically competitive commercial environment for occupiers whilst enhancing the investment value of the asset for the landlord. To work with the GM to ensure the day-to-day management of the building, and to help create and support future operational and technological requirements necessary to ensure the building remains at the forefront of its competitors.
Key Responsibilities
- You are an ambassador for Stonecutter and as such you will actively promote recognition for the building team, including our service partners to create a ‘one team’ ethos, and the wider business through your exemplary behaviour and standards.
- You will assist the General Manager with frequent and open communication and the flow of information on relevant building issues with occupiers.
- To work with the Comms & Enlivenment manager ensuring the programme is appropriate and relevant mix of events to engage with our customers and stakeholders.
- To form a strong relationship with the building owner through regular dialogue and monthly meetings and quarterly reporting, keeping them appraised of any necessary customer and building related issues.
- You will develop and maintain a professional understanding and working relationship with appropriate occupier representatives, and become the main point of contact with the building at times when the General Manager is unavailable.
- You will take meeting minutes and ensure that notes are documented to a high standard, and actions are completed within a timely manner.
- You will support the General Manager ensuring that the ESG agenda is fully embraced by the team and that they are fully aware of the drivers for change. Promote ESG initiatives with occupiers and service partners where possible.
- You will develop and nurture an effective professional relationship with Service Partners.
- You will support the General Manager with the production of the annual building service charge budget and management accounts coordinating the input of internal resources and ensuring strict adherence to the published programs.
- Closely monitor the service charge expenditure ensuring value for money at all times and review periodically to ensure budget is maintained and not exceeded.
- You will support the General Manager and building Surveyor to review and prepare the year end accounts.
- You will support the General Manager managing finance through the raising of purchase orders, tracking work in progress, and receipting invoices promptly.
- You will develop a basic understanding of key building services systems and building fabric.
- You will escort contractors, insurance inspections, and auditors when required.
- You will be responsible for updating compliance document and databases, ensuring upcoming compliance inspections/audits are scheduled and any actions on Datastation are completed within timescales.
- You will proactively monitor the Service Excellent Metrics (SEMs) database and maintain compliance.
- Ensure that Health & Safety, emergency procedures and safe working practices are established, maintained and conform with current legislation, ensuring occupiers are provided with a safe environment in which to conduct their core business activities.
- Act as the Responsible Person and Senior Fire Warden in the event of an emergency.
- Take all reasonable measures to ensure that occupiers remain aware of their obligations in respect of the building incident procedures and risk assessments and that the legitimacy of the document is not in any way compromised.
- Working with the General Manager act as custodian and ensure that all aspects of the relevant Savills PM manuals including Operations Manual, Health & Safety and Accounts Manuals are complied with and accurately reflect recorded amendments.
- You will regularly check the permit system ensuring all permits are signed off or rejected and expired permits are closed.
- You will review the helpdesk daily to ensure jobs raised are being actioned and customers updated.
- You will ensure that the occupier handbooks is up to date and that processes and procedures are adhered to all times.
Skills, Knowledge and Experience
Essential
- Financial Management
- Service Charge
- Health & Safety/Statutory Compliance
- Managerial Skills
- Strong Communication Skills – both written and verbal
- Tendering and Contractor Management
- Proficient in Microsoft Office 365 programmes
Desirable
- Fabric / long term costing
- Project Management
- Basic understanding in M&E desirable
Working Hours – 09:00 – 17:30 – core hours
Property Manager - Stonecutter, London Management · Stonecutter employer: Savills Company
At Savills, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London. Our commitment to employee growth is reflected in our supportive culture, where innovation and collaboration thrive, ensuring that our Property Managers not only excel in their roles but also contribute to meaningful ESG initiatives. With competitive benefits and a focus on world-class customer service, joining our team at Stonecutter means being part of a forward-thinking organisation dedicated to enhancing both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Property Manager - Stonecutter, London Management · Stonecutter
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management field. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet with hiring managers or attend interviews, make sure to highlight your financial management and communication skills. Use real-life examples to demonstrate how you've successfully managed service charges or improved customer relations in past roles.
✨Tip Number 3
Research the company! Before any interview, dive deep into Stonecutter and Savills. Understand their values, recent projects, and what makes them stand out in the property management sector. This knowledge will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your talents. Plus, it shows us that you’re serious about joining our team. Don’t miss out on the opportunity to land your dream job with us!
We think you need these skills to ace Property Manager - Stonecutter, London Management · Stonecutter
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and don’t be afraid to share a bit about your passion for property management.
Tailor Your Application:Make sure to tailor your application specifically for the Property Manager role at Stonecutter. Highlight your relevant experience and skills that align with the job description. We love seeing how you can contribute to our team!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Savills Company
✨Know Your Property Management Basics
Brush up on your knowledge of property management principles, especially around financial management and service charge processes. Be ready to discuss how you would ensure compliance with health and safety regulations and how you can maintain a safe environment for occupiers.
✨Showcase Your Communication Skills
Since strong communication is key in this role, prepare examples of how you've effectively communicated with stakeholders in the past. Think about times when you’ve had to manage relationships with service partners or occupiers and how you ensured everyone was kept in the loop.
✨Demonstrate Your Customer Service Ethos
As an ambassador for Stonecutter, it’s crucial to show that you prioritise customer service. Prepare to share specific instances where you went above and beyond to enhance customer satisfaction and how you would promote a ‘one team’ ethos among staff and service partners.
✨Be Ready to Discuss ESG Initiatives
Familiarise yourself with environmental, social, and governance (ESG) initiatives relevant to property management. Be prepared to discuss how you would promote these initiatives within the building and engage with occupiers and service partners to drive positive change.
