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- Tasks: Lead a team to maintain cleanliness and hygiene at Queensgate Shopping Centre.
- Company: Join Savills, a leader in property management with a focus on excellence.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a real impact in a vibrant shopping environment while developing your leadership skills.
- Qualifications: Experience in cleaning and customer service, with strong communication skills.
- Other info: Dynamic role with a supportive team and a chance to shine in a fast-paced setting.
The predicted salary is between 20400 - 34000 £ per year.
Purpose of the Role
To support the Soft Services Cleaning Manager in ensuring the effective management of the Cleaning/Environmental Department at Queensgate Shopping Centre; coordinating with stakeholders, contractors and both senior and operational staff to achieve and maintain the expected standards of cleanliness and hygiene across the entirety of the property (inclusive of front-of-house, back-of-house and external). This is a hands-on role, which will involve the direct supervision of Housekeeping Shift Leaders and their team members to support the delivery of the cleaning and environmental functions across the site.
Key Responsibilities
- To support the Soft Services Cleaning Manager in their duties.
- To ensure that employees are trained in accordance with pre-determined schedules, and that all relevant records are maintained effectively.
- To undertake and deliver training as necessary and appropriate.
- To induct new/relief staff to ensure they understand the requirements and expectations associated with their roles, completing training records and refreshing these as required.
- To ensure that all employees wear the correct uniform, are polite, and represent Savills in a positive manner.
- To ensure that Savills’ Company Policies & Procedures are adhered to by all employees, at all times.
- To engage with contractors and tenants as required, ensuring that all are aware of their environmental responsibilities whilst operating within the property. Escalating any environmental non-conformances to the Soft Services Cleaning Manager as appropriate.
- To accurately store and record environmental data, inclusive of waste records, for future reference and analysis. Collate, monitor and interpret data for inclusion within reports and presentations.
- To highlight any shortfalls in service delivery via our appointed contractors and service partners, liaising with them to find a swift resolution to any concerns raised.
- To inform the Soft Services Cleaning Manager of any vacancies and assist in all stages of recruitment.
- To support with the management of HR Procedures to address staff welfare, absence and conduct standards, escalating any concerns as appropriate. Conduct investigatory meetings and support with note-taking.
- To regularly review the employee roster, ensuring that contingencies are implemented in the event that an employee is on leave/absent, and reflect all amendments on the relevant systems.
- To supervise and co-ordinate periodic works as and when required.
- To undertake routine quality audits and take corrective actions as necessary, within the agreed timeframe.
- To ensure that all contents of the Cleaning/Environmental Site File & COSHH Files are kept up-to-date, escalating any requirements to the Soft Services Cleaning Manager as necessary.
- To undertake own cleaning duties, supporting colleagues and covering them when required.
- To undertake any other reasonable duties/request that commensurate with this position as designated by the Soft Services Cleaning Manager / Operations Director / Client / Company.
Health and Safety
- To take reasonable care of your own health and safety.
- To take reasonable care not to put colleagues, members of public and others at risk by what you do or do not do in the course of your work.
- To not interfere with, or misuse anything that has been provided for your health, safety or welfare.
- To report any accidents/incidents that you are involved within (personal or third-party) to your line manager immediately.
- To report any injuries, strains or illnesses you suffer as a result of doing your work activities to your line manager immediately.
- To inform your line manager if something happens that might affect your ability to work, like becoming pregnant or suffering from an injury.
- To inform your line manager if you take medication that may have an impact on your safety and that of others (i.e. drowsiness, confusion, sight or hearing impairment, etc.).
- To ensure that you receive training to enable you to undertake work activities in a safe manner. If you identify the need for further training, or are concerned for your safety you must inform your line manager.
- To ensure that you understand and work to all risk assessments, training, safe working practices and Health and Safety Policies.
- To ensure that employees are provided with a quality induction that offers such information, instruction, supervision and training to enable them to safely carry out their duties.
- To facilitate the communication process and to provide feedback as necessary and appropriate.
- To ensure that all equipment within your control is serviced and maintained in a safe condition.
- To ensure that an employee who is an expectant mother is referred to their line manager for an appropriate risk assessment pertinent to the activities which they perform.
- To ensure that accidents, incidents, ill-health and near-misses that arise within the workplace are reported and recorded.
- To ensure that any sub-contractors that are employed by Savills on a site for which you are responsible have the correct method statement and risk assessment for the activity/duty they are performing on our behalf.
- To regularly monitor and review health and safety arrangements in liaison with the Soft Services Cleaning Manager for effectiveness.
- To inform the Soft Services Cleaning Manager of any non-compliance or issues.
- To be fully aware as to your individual, and those within your teams’ responsibilities, in relation to Savills’ Health & Safety Policy Statement.
- To be responsible for the safe use and care of equipment and materials and wear appropriate protective clothing as supplied.
Other
- To contribute to the development and implementation of the overall ethos/work/aims of Savills Management Resources & Queensgate Shopping Centre.
- To work in accordance with site policies and procedures.
- To liaise and communicate with other colleagues as needed.
- To live within commuting distance of the site and have your own independent method of transport.
- To act as an ambassador for Queensgate Shopping Centre and the Cleaning/Environmental Department, promoting recognition for the team, the property and the wider business through your exemplary behaviour.
- To lead by example, uplifting the team, and instilling a passion for excellence in delivering a first-in-class service.
- To be confident in holding open and honest conversations – not only relating to our customers, but to all stakeholders, including contractors, tenants and colleagues.
- To promote an operational focus on compliance, communication, consistency and collaboration in all you deliver.
Person Specification
- Able to lift and carry heavy equipment, furniture, rubbish.
- Able to wear personal protective equipment as supplied.
- An effective communicator with a good understanding and speaking of English.
- Able to plan and prioritise workload to ensure objectives are achieved on time.
- Able to identify problems and take appropriate action where necessary to resolve.
- Able to follow instructions on the use of cleaning materials and machinery.
- Able to attain a consistent standard of service in cleaning duties.
- Enjoys and is able to work constructively as part of a team.
- Able to adhere to manual handling and health and safety regulations as required.
- Appreciates that projects need to be completed; effective and efficient time management of self and duties.
- Methodical approach with an ability to work under pressure.
- Uses judgement to know when to ask for help and guidance.
- Takes responsibility for own work and demonstrates initiative.
- Records information accurately and pays attention to detail.
- Builds appropriate professional, friendly and accessible relationships with line managers, colleagues and tenants.
- Able to train and coach employees, both formally and informally.
- A flexible approach to work, with the ability to work varied shift times (inclusive of night shifts) to meet the needs of the business.
Skills, Knowledge and Experience
- Experience of working in a fast-paced, customer-facing environment.
- Previous cleaning experience within the retail (or similar) industry.
- Full UK Driving Licence (Required).
- BICSc Licence To Practice (Desirable).
- IOSH Managing Safely (Desirable).
Working Hours - 40 HRS / Week – Monday-Friday – 10:00 – 18:00 (Flexibility Required)
Salary - £34,000 / Annum
Senior Supervisor – Cleaning & Environmental - Queensgate Shopping Centre Operations · Queensga[...] in Peterborough employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Supervisor – Cleaning & Environmental - Queensgate Shopping Centre Operations · Queensga[...] in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning and environmental sector. Attend industry events or local meet-ups to chat with folks who might know about job openings. Remember, it’s all about who you know!
✨Tip Number 2
Show up and shine! If you can, visit the Queensgate Shopping Centre and introduce yourself to the team. A friendly face can make a lasting impression, and you might even get a chance to chat about the role directly.
✨Tip Number 3
Prepare for the interview like it’s the big game! Research the company, understand their values, and think about how your experience aligns with their needs. Be ready to discuss your hands-on approach to managing teams and ensuring cleanliness standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Supervisor – Cleaning & Environmental - Queensgate Shopping Centre Operations · Queensga[...] in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Supervisor role. Highlight your experience in cleaning and environmental management, and don’t forget to mention any relevant training or certifications you have!
Showcase Your Leadership Skills: Since this role involves supervising teams, it’s crucial to showcase your leadership skills. Share examples of how you've successfully managed teams or projects in the past.
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Savills Company
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Senior Supervisor in Cleaning & Environmental. Familiarise yourself with the key tasks mentioned in the job description, such as managing staff training and ensuring compliance with health and safety regulations. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As this position involves supervising teams, be prepared to discuss your leadership style and experiences. Think of specific examples where you've successfully led a team or resolved conflicts. Highlight how you can uplift your team and instil a passion for excellence, which is crucial for maintaining high standards of cleanliness and hygiene.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. For instance, you might be asked how you would handle a situation where a contractor fails to meet service delivery standards. Prepare by thinking through potential scenarios and your approach to resolving them effectively while keeping communication open with all stakeholders.
✨Demonstrate Your Commitment to Health and Safety
Given the emphasis on health and safety in the job description, be ready to discuss your understanding of relevant policies and procedures. Share any past experiences where you ensured compliance or improved safety standards. This will show that you take these responsibilities seriously and are proactive about creating a safe working environment.
