At a Glance
- Tasks: Support security operations at Queensgate Shopping Centre, ensuring safety and excellent customer service.
- Company: Join Savills, a leader in property management with a focus on security excellence.
- Benefits: Competitive pay, flexible hours, and bespoke training opportunities.
- Other info: Flexible shifts available, including days, nights, and weekends.
- Why this job: Be part of a dynamic team, making a real difference in community safety.
- Qualifications: Must have SIA licence, good communication skills, and a proactive approach.
The predicted salary is between 12 - 16 £ per hour.
To support the Savills in-house security teams with bespoke cover at Queensgate Shopping Centre for sickness/additional duty cover as and when required within your monthly hours. The purpose of the Security Relief Officer role is to support the core security team with the day-to-day running of the in-house security provisions within Queensgate. You will follow the Savills AI’s, SOPs as well as complying with local instruction on each site you are based. Bespoke training will be provided for the site that falls under your remit. You will ensure that exemplary standards of security are met when on duty and provide a high level of customer service.
You will be responsible for supporting/maintaining the security posture of the site during your shift and operate the CCTV systems in compliance with GDPR and our company policies and procedures. You will be expected to deliver proactive monitoring of the CCTV systems where applicable to ensure security of the site you are working in line with the security strategy. During any incidents, you may be required to gather evidence, using either CCTV or in-person investigating; these investigation notes may be used by the police or the business, so must be accurate and legible. You will need to have excellent observation skills with a good eye for detail, an ability to analyse data, and be confident in making decisions and giving direction to affect a satisfactory resolution to incidents. A successful applicant must be a team player and able to operate as a group or independently.
Key Responsibilities
- To attend pre-scheduled shifts at the assigned location.
- To work as part of the site security team, or to be the lone security operative if a lone working site.
- To readily interact with all visitors/tenants within the building(s)/facility, delivering a best-in-class customer-focused service.
- Carry out regular patrols as detailed in the security assignment instructions.
- Proactive reporting.
- Ensuring compliance with company procedures, site-specific procedures, and industry standards.
- Responding to security incidents in a timely manner.
- Being professional, pleasant, friendly, courteous, and helpful whilst carrying out your duties.
- To maintain a professional appearance with company-issued uniform.
- To ensure that the location you are working remains a safe environment for staff/tenants/visitors and the Savills team alike.
- Ensuring all incidents are managed in accordance with the company handbook, site policies, and company policies.
- Liaising with the security lead (appointed person), proactively reacting to incidents and ensuring that colleagues are fully briefed and supported.
- To deal effectively and efficiently with any emergencies, such as but not limited to, evacuations, fire & ASB.
- Diligent management and maintenance of site records via DOB or local facility method.
- To work as part of a control room team and undertake day-to-day CCTV monitoring of the site, as well as supporting the security services out with the control room.
- To have an understanding of Fire & intruder systems, front end only (training will be provided at each site).
- Monitoring and reporting any equipment faults in a timely manner and in line with the SOPs of the site you are working.
- Being conversant with the operational functions of the CCTV system, Access control system at the site you are working (training provided).
- Assist and support the security lead, site management with any reasonable or practical requirement.
- Undertaking of any other reasonable duties at the site management or area manager's requirement to meet the needs of the business.
Skills, Knowledge and Experience
Qualifications and experience:
- Essential: Good English written and verbal communication skills.
- Flexibility and willingness to support reactive duties, when possible. Duties will be days, nights, and weekends.
- 5-year checkable employment record.
- Valid and Active SIA Licence – Door Supervisor.
- First Aid Qualified EFAW/FAW.
- Proactive Approach.
- Front line security experience.
Desirable:
- CCTV SIA licence.
Working Hours: 104hrs per month, plus overtime.
Days/Nights/weekends
Salary: £12.54 Per hour.
Benefits Booklet for more information.
Security Relief Officer Part-Time 24hrs - Queensgate Shopping Centre Operations · Queensgate Sh[...] in Peterborough employer: Savills Company
Savills is an exceptional employer, offering a dynamic work environment at the bustling Queensgate Shopping Centre. With a strong emphasis on employee development through bespoke training and a commitment to maintaining high security standards, team members enjoy a supportive culture that values both professionalism and customer service. The part-time Security Relief Officer role not only provides flexible working hours but also opportunities for growth within a reputable organisation dedicated to ensuring a safe and welcoming atmosphere for all visitors.
StudySmarter Expert Advice🤫
We think this is how you could land Security Relief Officer Part-Time 24hrs - Queensgate Shopping Centre Operations · Queensgate Sh[...] in Peterborough
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Savills and the Queensgate Shopping Centre. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your skills, like excellent observation and customer service, align with what they're looking for in a Security Relief Officer.
✨Tip Number 3
Dress to impress! Make sure you look professional and presentable for your interview. A smart appearance shows that you take the role seriously and are ready to represent the Savills brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Security Relief Officer Part-Time 24hrs - Queensgate Shopping Centre Operations · Queensgate Sh[...] in Peterborough
Some tips for your application 🫡
Show Your Security Skills:When you're writing your application, make sure to highlight any relevant security experience you have. Talk about your previous roles and how they relate to the responsibilities of a Security Relief Officer. We want to see that you understand the importance of maintaining safety and security!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Customer Service Matters:Since this role involves interacting with visitors and tenants, don’t forget to mention your customer service skills. Share examples of how you've provided excellent service in past positions. We love candidates who can balance security with a friendly approach!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Savills Company
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Relief Officer. Familiarise yourself with the key duties mentioned in the job description, such as CCTV monitoring and incident management. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves interacting with visitors and tenants, be prepared to discuss your customer service experience. Think of specific examples where you've gone above and beyond to assist someone. Highlighting your ability to remain professional and courteous under pressure will set you apart.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle various security incidents. Practice responding to hypothetical situations, like dealing with an emergency or managing a difficult visitor. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Demonstrate Teamwork and Independence
This role requires both teamwork and the ability to work independently. Be ready to share examples of when you've successfully collaborated with others, as well as times when you've taken initiative on your own. Emphasising your flexibility and adaptability will show that you're a great fit for the dynamic environment at Queensgate.
