At a Glance
- Tasks: Ensure safety and security at Queensgate Shopping Centre while providing excellent customer service.
- Company: Join a dynamic team at the vibrant Queensgate Shopping Centre.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Work in a lively environment with a focus on teamwork and support.
- Why this job: Be a frontline hero, making a real difference in your community.
- Qualifications: Must hold a valid SIA Door Supervision license; CCTV license is a plus.
The predicted salary is between 26000 - 30000 £ per year.
Purpose of the Role
The Security and Customer Service Officers are responsible for following all client, site and company policies and procedures to ensure the safety and security of the Queensgate Shopping Centre, Peterborough. This position is customer facing and frontline and therefore requires the relevant license to fulfil the overall requirements. All staff are expected to be upstanding brand ambassadors.
Key Responsibilities
- To carry out all allocated security duties and CCTV monitoring as per the site’s Assignment Instructions ensuring that:
- Regular patrols of the Centre and Car Park are undertaken as per the site’s patrol log and anything found which presents a hazard is dealt with immediately.
- Instructions issued by the Security Manager and/or Facilities Manager are carried out in a timely manner ensuring the safety of the public is always prioritised.
- Support and assist the Mall Supervisor and senior Management and by extension the Operations Team.
- Emergencies and evacuations are managed effectively, acting as the point of contact for tenants and emergency services to ensure that the requirements of the Regulatory Reform (Fire Safety) Order are complied with.
- The daily occurrence book is completed accurately, all incidents are recorded in the Incident Log and accidents are recorded in the accident forms.
- To ensure all identified hazards, risks and/or maintenance issues are immediately escalated to line management to achieve rapid resolve.
- Contractors arriving on site adhere fully to requirements for contractor management and site H&S in line with the company policy and site procedures.
- The centre and car park are a safe and pleasant environment by dealing with incidents in a timely manner, keeping all areas clear of hazards, obstructions, litter, spillages, etc.
- In order to comply with the Security Industry Act 2001, officers must hold a valid SIA Security License and where necessary a Public Space Surveillance License.
- Adhere to all set policies and procedures by Savills, the end client and Queensgate Shopping Centre.
- To liaise with local police, residents, authorities, and neighbouring businesses, to ensure the most effective security measures are adopted in accordance with relevant/up-to-date information.
- Provide an excellent level of customer service to site staff and all visitors.
- Ensure the security, safety and well-being of all site staff, visitors, assets, and the premises.
- Investigate and resolve customer complaints patiently in a timely manner and provide any necessary assistance where requested or required.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation.
Skills, Knowledge and Experience
- Must have a valid SIA Door Supervision license.
- Not essential but an advantage to hold a valid SIA CCTV license.
Working Hours - 42 hours Ave. per week
Salary - £12.54/ph
Please see our Benefits Booklet for more information.
Security & Customer Service Officer (42hrs) - Queensgate Shopping Centre Operations · Queensgat[...] in Peterborough employer: Savills Company
At Queensgate Shopping Centre, we pride ourselves on fostering a supportive and dynamic work environment where our Security & Customer Service Officers play a crucial role in ensuring the safety and satisfaction of our visitors. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, alongside competitive pay and benefits, making us an excellent employer for those seeking a meaningful career in customer service and security. Join our team and become a valued brand ambassador in a vibrant shopping destination that prioritises both safety and exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Security & Customer Service Officer (42hrs) - Queensgate Shopping Centre Operations · Queensgat[...] in Peterborough
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Queensgate Shopping Centre and its values. This way, you can show how you align with their mission and demonstrate that you're not just another candidate.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in security and customer service make you the ideal fit for this role.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable, as you'll be representing the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the best fit!
We think you need these skills to ace Security & Customer Service Officer (42hrs) - Queensgate Shopping Centre Operations · Queensgat[...] in Peterborough
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in customer service. We want to see how you’ve gone above and beyond to help customers, as this role is all about being a friendly face at the Queensgate Shopping Centre.
Be Clear About Your Qualifications:Don’t forget to mention your valid SIA Security License! If you have a CCTV license, that’s a bonus too. We need to know you’re qualified to keep everyone safe and sound.
Tailor Your Application:Take a moment to read through the job description and align your skills with what we’re looking for. We love it when applicants show they understand the role and how they fit into our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Savills Company
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of the Security & Customer Service Officer role. Brush up on your knowledge of security protocols, emergency procedures, and customer service best practices. This will show that you’re serious about the position and ready to step in.
✨Showcase Your Experience
Prepare specific examples from your past work where you’ve successfully handled security issues or provided excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your skills effectively.
✨Dress the Part
Since this is a customer-facing role, it’s important to present yourself well. Dress smartly and professionally for the interview. This not only shows respect for the interviewers but also reflects the brand image you’ll be representing.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
