At a Glance
- Tasks: Welcome visitors and manage enquiries while providing top-notch service.
- Company: Join a vibrant team at the Victoria Centre in Nottingham.
- Benefits: Competitive pay, flexible hours, and a friendly work environment.
- Other info: Part-time role with opportunities to develop your admin skills.
- Why this job: Be the face of the centre and make a lasting impression every day.
- Qualifications: Great communication skills and a knack for organisation are essential.
Overview
The main purpose of the role is to maintain a presence on the front reception desk offering assistance to all personnel visiting from daily visitors to permanent tenants. Sustain a professional outlook to delivering an exceptional service and creating a lasting impression to all, reporting to the Business Support Manager.
Responsibilities
- Meet and greet visitors in a friendly and professional manner delivering world class service
- Manage the switchboard in a professional and effective manner answering all calls adhering to company policy
- Manage customer enquiries in person and via email to a high standard
- Postal distribution and organisation of couriers when required
- Corporate Responsibility – Charity Donations – accurately count, bag, bank and record all the monies to be sent to the centres Charity of the Year
- Processing of Car Park Season Pass tickets, renewals and support with car park queries using the car park software system
- Manage room bookings and prepare meeting rooms (including provision of refreshments when required) to a high standard
- Responsible for stationery/catering orders
- Manage uniform distribution and stock control, ensuring stockroom is kept clean and tidy
- Managing lost property received within the centre, logging, and destroying as per company policy and legislation
- Provide admin duties and tasks as and when required by the Business Support Manager and other management requests
Skills, Knowledge and Experience
Qualifications
Essential:
- Excellent interpersonal, customer services skills and professional phone manner
- Able to act with integrity and ensure all administrative information relating to the business is kept confidential (in compliance with Data protection legislation)
- A good working knowledge of Microsoft Office (Outlook, Microsoft Excel, Word, and Powerpoint)
- Strong organisational skills - able to prioritise their workload to meet the daily demands of the role
- GCSE Grade C or above in English & Maths
- Office environment experience, polite, and well presented combined with strong communication skills
Desirable:
- Cash handling experience
Working Hours
Part-time: Monday to Friday – 22.5 hours a week. 08.45am - 13.15pm
Salary
£12.49 p/h £14,613.30 p/a
Please see our Benefits Booklet for more information.
Office Administrator - Reception Part-time - Victoria Centre, Nottingham Business Operations · [...] employer: Savills Company
Join our dynamic team at the Victoria Centre in Nottingham, where we pride ourselves on fostering a supportive and inclusive work environment. As an Office Administrator, you'll enjoy flexible part-time hours, competitive pay, and opportunities for professional growth while contributing to a culture that values exceptional service and community engagement. With a focus on employee well-being and development, we offer unique benefits that make working here both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Office Administrator - Reception Part-time - Victoria Centre, Nottingham Business Operations · [...]
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Savills Company and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Savills Company and let us see your personality shine through!
We think you need these skills to ace Office Administrator - Reception Part-time - Victoria Centre, Nottingham Business Operations · [...]
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Savills Company.
Get Familiar with Our Brand:Before applying, take some time to learn about Savills Company and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Savills Company
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Savills Company.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Savills Company will surely appreciate.
