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- Tasks: Welcome visitors and manage enquiries while providing top-notch service.
- Company: Join a vibrant team at the Victoria Centre in Nottingham.
- Benefits: Competitive pay, flexible hours, and a friendly work environment.
- Why this job: Be the face of the centre and make a lasting impression every day.
- Qualifications: Great communication skills and a knack for organisation are essential.
- Other info: Part-time role with opportunities to develop your admin skills.
Overview
The main purpose of the role is to maintain a presence on the front reception desk offering assistance to all personnel visiting from daily visitors to permanent tenants. Sustain a professional outlook to delivering an exceptional service and creating a lasting impression to all, reporting to the Business Support Manager.
Responsibilities
- Meet and greet visitors in a friendly and professional manner delivering world class service
- Manage the switchboard in a professional and effective manner answering all calls adhering to company policy
- Manage customer enquiries in person and via email to a high standard
- Postal distribution and organisation of couriers when required
- Corporate Responsibility – Charity Donations – accurately count, bag, bank and record all the monies to be sent to the centres Charity of the Year
- Processing of Car Park Season Pass tickets, renewals and support with car park queries using the car park software system
- Manage room bookings and prepare meeting rooms (including provision of refreshments when required) to a high standard
- Responsible for stationery/catering orders
- Manage uniform distribution and stock control, ensuring stockroom is kept clean and tidy
- Managing lost property received within the centre, logging, and destroying as per company policy and legislation
- Provide admin duties and tasks as and when required by the Business Support Manager and other management requests
Skills, Knowledge and Experience
Qualifications
Essential:
- Excellent interpersonal, customer services skills and professional phone manner
- Able to act with integrity and ensure all administrative information relating to the business is kept confidential (in compliance with Data protection legislation)
- A good working knowledge of Microsoft Office (Outlook, Microsoft Excel, Word, and Powerpoint)
- Strong organisational skills – able to prioritise their workload to meet the daily demands of the role
- GCSE Grade C or above in English & Maths
- Office environment experience, polite, and well presented combined with strong communication skills
Desirable:
- Cash handling experience
Working Hours
Part-time: Monday to Friday – 22.5 hours a week. 08.45am – 13.15pm
Salary
£12.49 p/h £14,613.30 p/a
Please see our Benefits Booklet for more information.
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Office Administrator - Reception Part-time - Victoria Centre, Nottingham Business Operations · [...] employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Administrator - Reception Part-time - Victoria Centre, Nottingham Business Operations · [...]
✨Tip Number 1
First things first, make sure you know the company inside out. Research their values, mission, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
When you get to the interview, be yourself! Let your personality shine through. Remember, they want to see how you’ll fit into their office culture, so don’t be afraid to show your enthusiasm and friendliness.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows that you’re engaged and thinking about how you can contribute to the team. Plus, it gives you a chance to find out if the role is right for you too!
✨Tip Number 4
Finally, don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. And remember, if you’re keen on this role, apply through our website for the best chance!
We think you need these skills to ace Office Administrator - Reception Part-time - Victoria Centre, Nottingham Business Operations · [...]
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a great impression, especially for a role that involves meeting and greeting visitors.
Tailor Your Application: Make sure to tailor your application to the specific role of Office Administrator. Highlight your customer service skills and any relevant experience you have in an office environment. This shows us that you understand what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Savills Company
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Office Administrator role. Familiarise yourself with the responsibilities listed in the job description, like managing the switchboard and handling customer enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role involves meeting and greeting visitors, it's crucial to showcase your excellent interpersonal skills. Practice how you would introduce yourself and engage with different types of visitors. Think about examples from your past experiences where you've provided exceptional customer service.
✨Be Ready for Practical Scenarios
Prepare for potential scenario-based questions, such as how you would handle a difficult visitor or manage multiple tasks at once. Think through your responses and consider using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Dress the Part
First impressions matter, especially in a front-facing role. Dress professionally and ensure you look well-presented. This not only reflects your understanding of the company culture but also shows respect for the interview process.