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- Tasks: Ensure safety and provide top-notch customer service at Chantry Place.
- Company: Join a leading security team in a vibrant shopping centre.
- Benefits: Competitive salary, flexible shifts, and opportunities for professional growth.
- Why this job: Be the face of security, making a real difference in people's experiences.
- Qualifications: Must have Front Line SIA licence and great communication skills.
- Other info: 40 hours per week with a supportive team and dynamic work environment.
The predicted salary is between 26300 - 29000 £ per year.
The security officer is accountable to the security manager for the support and delivery of security within the site. You will ensure exemplary standards of security and customer service are provided to the client and visitors to the site always. You are the public face of the security team and should act with professionalism always; a can-do attitude is essential in this highly influential role. You have a clear vision for the application of World Class Service in all endeavours. You lead by example, uplifting the team, and instil a passion for excellence in delivering customer service. World Class Service not only relates to our customers, but to all stakeholders, including contractors, retailers and colleagues.
Key Responsibilities
- Continuously look for opportunities to be of assistance to visitors to the centre proactively offering assistance wherever opportunities arise.
- To ensure that the centre is a safe and non-threatening environment for all visitors / tenants.
- Ensuring all incidents are managed in accordance with company and centre policies and procedures.
- Liaising with the security manager, proactively reacting to incidents and ensuring colleagues are fully briefed and supported.
- To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the onsite team and client are always kept fully informed.
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals logging and reporting incidents in line with company and centre policies.
- Maintain vigilance and highlight/manage unauthorised access by banned persons.
- Provide assistance to third party contractors/visitors ensuring all company and centre procedures/policies are adhered to.
- Maintain continuous monitoring of centre radio systems adhering to correct radio procedures at all times.
- Diligent management and maintenance of centre records/reference materials including health and safety records, incident forms and the daily occurrence book.
- To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service.
- Report any event that may be detrimental to the fulfilment of the provision of security to the security team leader/security manager.
- Support the security manager with any internal/external audits in line with company policies and procedures.
- Make certain that the continuous improvement process is an integral part of service delivery increasingly adding value to both the company and the centre.
- Undertake any other reasonable duties as required to meet the needs of the business.
- Ensure a timely response to all security issues and events.
Skills, Knowledge and Experience
- Good verbal and written communication skills. Able to articulate clearly and credibly with the centre management, senior managers and all staff.
- Must have a good personality and ability to communicate with the public in what is a customer focused and engaging role.
- Capability to work unsupervised and take responsibility.
- Aptitude to remain calm under pressure.
- Smart appearance.
- Flexible/Can do attitude.
- Must be able to attend work in line with shift pattern through own transport or public transport and have ability to be flexible with shift start and finish times.
Qualifications and experience
- Essential: Front Line SIA licence. Experience of working in a customer focused environment. First aid qualified or willing to work towards qualification.
- Desirable: CCTV SIA licence. Professional or further qualification in security.
Working Hours - 40 hours per week average, 5 Days on 3 days off
Salary - £26,281.00 (£12.64/hr)
Benefits Booklet: please see for more information.
Security Patrol Officer 40hrs - Chantry Place, Norwich Operations · Chantry Place employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Patrol Officer 40hrs - Chantry Place, Norwich Operations · Chantry Place
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Chantry Place and its values. This way, you can tailor your responses to show how you fit right in with their world-class service ethos.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you handle pressure, as these are key for a Security Patrol Officer.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. A polished appearance shows that you take the role seriously and are ready to represent the security team with pride.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Security Patrol Officer 40hrs - Chantry Place, Norwich Operations · Chantry Place
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique traits make you a great fit for our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Refer to the job description and align your past roles with the responsibilities of the Security Patrol Officer position. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure your key points stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Savills Company
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Patrol Officer. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements. This will help you articulate your fit for the role confidently.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, be prepared to discuss specific examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to assist someone, as this will demonstrate your can-do attitude and commitment to World Class Service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle emergencies or difficult situations. Prepare by thinking through potential scenarios you might face as a Security Patrol Officer, such as dealing with unauthorised access or managing an incident. Practising your responses will help you stay calm and articulate during the interview.
✨Dress the Part
First impressions matter, especially in a security role. Make sure you present yourself smartly and professionally for the interview. A polished appearance not only reflects your seriousness about the position but also aligns with the expectations of being the public face of the security team.
