Night Residential Concierge - The Quadrangle, Hyde Park Estate, London

Purpose of the Role

The main purpose of the role is to maintain a presence on the front desk and provide a welcoming, courteous and polite reception to all residents and visitors, maintaining the high standards of the residential development at all times.

Key Responsibilities

• Establish a professional working relationship with all staff, residents and contractors of the property or properties and be the first point of contact for the building.
• Meet and greet all visitors reporting to the concierge desk and maintain an accurate log of all visitors’ records, if required/follow site instructions.
• Ensure the highest standards in presentation at the property or properties are maintained at all times.
• Ensure the concierge area is kept clean, tidy and meets residents' expectations and company standards.
• Maintain a physical presence at the reception/concierge desk; it is not to be left unmanned at any time.
• Conduct site walk rounds, if instructed, on a daily basis, and report all faults/maintenance and repairs to the building management team and relevant contacts, as per site instructions.
• Monitor all access points in direct view and use systems (CCTV), if available, for other locations.
• Check and screen all visitors ensuring they have permission to be present on the site.
• Report any suspicious/unusual behaviour, calling the police if necessary.
• Assist other employed staff, residents and visitors at all times, including in an emergency.
• Comply at all times with the concierge processes, procedures and standards of work assigned to the property or properties.
• Maintain a very high standard of personal appearance at all times.
• Answer the telephone and on-site intercom system for all residents' queries in a professional manner and follow site protocol when providing access to the site.
• Deal with all queries on site efficiently and professionally and, as appropriate, direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved.
• Monitor the presence of workmen/contractors around the building and supervise their activities to ensure minimum disturbance to residents.
• Investigate faults and issues that arise within the development, documenting these reports within the handover log or appropriate system.
• Carefully complete all log reports that may be required by the building and Savills management.
• Comply with and ensure that the landlord's obligation for health and safety and fire precautions are always met.
• Participate in company training schemes as presented and ensure that continuous professional development is ongoing and relevant.
• Work in a flexible way when tasks are not specifically covered in the Job Description.
• Build relationships with all residents, visitors, contractors and clients with a resolution-focused mentality, being creative in your approach.
• Work with autonomy and as part of a wider team.
• Demonstrate a professional, precise/sharp eye for detail, courteous and dedicated attitude.
• Exhibit a Can-Do attitude and a passion for delivering outstanding service; being attentive and proactive.
• Ability to work under pressure, meet deadlines, prioritise and manage time effectively.
• Demonstrable ability to deal with problems and challenges effectively.
• Be reliable and punctual.

Desirable

• Excellent IT skills, social-media awareness and up to date with new technology.
• Efficient in maintaining administration and record keeping electronically.

Working Hours - 4 days on 4 days off. 38.5hrs a week.

Salary - £30,000

Please see our Benefits Booklet for more information.