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For Companies At a Glance
- Tasks: Provide top-notch customer service and manage property operations in a vibrant residential community.
- Company: Join a leading property management team focused on creating a welcoming environment.
- Benefits: Enjoy a competitive salary, flexible working hours, and opportunities for personal growth.
- Other info: Work in a dynamic environment with a supportive team and exciting career prospects.
- Why this job: Be the heartbeat of a community, making a real difference in residents' lives every day.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 30000 - 30000 £ per year.
Purpose of the Role
To provide onsite lettings and property management services to a BTR residential development. To ensure a high level of customer service is provided to residents at all times, all statutory H&S requirements are met and engage residents to create a sense of community within the building. Ensure the safety and security of the development is at the forefront of your mind and all issues are dealt with swiftly and in a professional manner.
Key Responsibilities
- Welcoming residents to the scheme whilst providing first‑class customer service at all times.
- Ensuring the front desk is manned at all times and is presented to a high standard.
- Monitoring the resident services email inbox and actioning requests and enquiries as required.
- Creating a community feel through communication, events and innovations.
- Acting as the first point of call for residents to report maintenance issues.
- Ensuring up‑to‑date resident communication via various channels including social media.
- Co‑ordinating all contractor appointments and logging issues in order that required service levels are attained.
- Carrying out regular inspections of communal areas and apartments.
- Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all times.
- Ensuring all leasing trackers are up to date showing apartment availability, number of viewings etc.
- Meet and greet with new tenants; providing familiarisation tours and new tenancy information where required.
- Completing full check‑in and check‑out reports.
- Completing regular building walks to ensure there are no Health and Safety issues evident or any security concerns. Highlighting any issues to your Line Manager and taking the appropriate action at the time.
- Undertaking relevant compliance checks as required by the Resident Services Manager such as apartment water flushing, fire doors check etc.
- Assisting in maintaining the documentation on the Savills Compliance systems.
- Completing any special projects as required.
- Completing any special projects assigned by the reporting Manager.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation.
Skills, Knowledge and Experience
- Strong interpersonal skills.
- Proactive and dynamic taking ownership of all core duties.
- Accuracy and attention to detail.
- Excellent communication skills displaying sensitivity to and understanding of residents’ needs.
- Ability to handle multiple tasks.
- Competent in using Word and Outlook.
- Flexible and cooperative at all times, working as a member of a Team.
- Understanding the importance of achieving deadlines and ensuring quality output.
- Use initiative and take responsibility for providing solutions.
- To ensure confidentiality and security of all business, client and customer documentation/information.
- Well‑groomed and of smart appearance.
- Dynamic approach, problem‑solving, well organized and ability to work well under pressure.
Working Hours - 4 days on, 4 days off - 7am to 7pm
Salary - £30,000
Night Resident Services Assistant - One Eastside, Birmingham Business Operations · One Eastside employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Resident Services Assistant - One Eastside, Birmingham Business Operations · One Eastside
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on One Eastside and their values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service to residents, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these during your chat!
✨Tip Number 3
Show off your problem-solving skills! Think of situations where you've had to handle multiple tasks or resolve issues quickly. Highlighting your ability to stay calm under pressure will definitely impress the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Night Resident Services Assistant - One Eastside, Birmingham Business Operations · One Eastside
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in providing top-notch customer service. We want to see how you've gone above and beyond for residents or customers in the past, so share those stories!
Be Detail-Oriented: Since this role involves a lot of monitoring and reporting, it's crucial to demonstrate your attention to detail. Mention any experiences where you had to manage multiple tasks while keeping everything organised and accurate.
Communicate Clearly: Your written application should reflect your excellent communication skills. Use clear and concise language, and don’t forget to show your understanding of residents' needs and how you can address them.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive!
How to prepare for a job interview at Savills Company
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Night Resident Services Assistant. Familiarise yourself with the key tasks like providing first-class customer service and ensuring safety and security. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Interpersonal Skills
Since this role requires strong interpersonal skills, think of examples from your past experiences where you've successfully engaged with residents or customers. Be ready to discuss how you handle sensitive situations and create a community feel, as this is crucial for the position.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you would handle specific situations, such as dealing with maintenance issues or managing multiple tasks. Practise your responses to these scenarios to show that you can think on your feet and take ownership of your duties.
✨Dress Smart and Be Professional
As the role requires a well-groomed appearance, make sure you dress smartly for the interview. This not only shows respect for the interviewers but also reflects the professional image expected in the role. Confidence in your appearance can boost your overall performance during the interview.