At a Glance
- Tasks: Ensure a safe and welcoming environment while providing exceptional customer service.
- Company: Join the vibrant team at Eldon Square, a bustling shopping destination.
- Benefits: Enjoy a competitive salary, permanent contract, and opportunities for training.
- Other info: 40-hour work week with a dynamic team and career growth potential.
- Why this job: Be the friendly face that makes a difference in customers' shopping experiences.
- Qualifications: 2 years of security experience and a valid SIA license required.
The predicted salary is between 29500 - 29500 £ per year.
At Eldon Square, our security officers play a vital role in providing a friendly, safe and welcoming destination for our customers and retailers. Often the first people our customers will see, we are looking for somebody who delivers exceptional customer service and who has a positive attitude and friendly demeanour. This is a permanent 40‑hour contract.
Your duties will include carrying out a range of security activities, including:
- Thoroughly patrolling your allocated area of the centre
- Providing a visible security presence
- Assisting and liaising with retailers
- Liaising with the Emergency services and local authority
- Offering excellent customer service
- Opening and securing the centre
- Carrying out basic first aid duties
- Reacting to any security incidents in a prompt and professional manner
- Clearly communicating with colleagues and the control room
- Deterring crime and disorder
- Following health and safety procedures
- Taking part in any relevant training
- Accurately completing incident reports
Skills, Knowledge and Experience:
- 2 years Security experience and valid frontline SIA license
- A five-year checkable work history
- Ability to use a radio and communicate clearly and accurately
- Experience in customer facing roles and the ability to offer excellent customer service
Working Hours: 40 hours per week
Salary: £14.23 per hour
Security Officer - Eldon Square Operations · Eldon Square in Newcastle upon Tyne employer: Savills Company
At Eldon Square, we pride ourselves on fostering a supportive and dynamic work environment where our security officers are not just employees but integral members of our community. With a focus on exceptional customer service, we offer comprehensive training and development opportunities to help you grow in your role while enjoying a competitive salary and benefits package. Join us in creating a safe and welcoming atmosphere for our customers and retailers in the heart of the city.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer - Eldon Square Operations · Eldon Square in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research Eldon Square and its values. When you walk in for your interview, show us that you understand what makes our centre special and how you can contribute to that friendly atmosphere.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for customers, think of examples where you've gone above and beyond to help someone. We want to hear those stories during your chat with us!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart appearance will help convey your positive attitude and readiness to represent Eldon Square.
✨Tip Number 4
Be ready to demonstrate your communication skills! As a security officer, you'll need to liaise with various people. During your interview, show us how clearly and effectively you can communicate, especially in high-pressure situations.
We think you need these skills to ace Security Officer - Eldon Square Operations · Eldon Square in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Customer Service Skills:Since this role is all about providing a friendly and safe environment, make sure to highlight any previous customer service experience in your application. We want to see how you’ve gone above and beyond to help others!
Be Clear and Concise:When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your experience shines through without any fluff.
Tailor Your Application:Take a moment to read through the job description and align your skills with what we’re looking for. Mention specific duties like patrolling or incident reporting to show you’re the perfect fit for our team at Eldon Square.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Savills Company
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer at Eldon Square. Familiarise yourself with the key duties like patrolling, assisting customers, and liaising with retailers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your friendly demeanour and positive attitude, as these traits are essential for making a great first impression.
✨Practice Clear Communication
As a Security Officer, you'll need to communicate effectively with colleagues and the control room. During the interview, practice speaking clearly and confidently. You might even want to role-play scenarios where you have to report incidents or assist customers to showcase your communication skills.
✨Be Ready for Situational Questions
Expect questions about how you'd handle specific security incidents or customer interactions. Think of situations where you've had to react quickly and professionally. Prepare to discuss your thought process and the actions you took, as this will demonstrate your ability to manage real-life scenarios in the role.
