At a Glance
- Tasks: Ensure top-notch security and customer service at Midsummer Place.
- Company: Join a leading security team in a vibrant shopping centre.
- Benefits: Competitive pay, flexible shifts, and opportunities for training.
- Other info: Dynamic role with a mix of day and night shifts.
- Why this job: Be the friendly face of security while keeping visitors safe.
- Qualifications: Must have Front Line SIA licence and great communication skills.
The predicted salary is between 26300 - 26300 £ per year.
Purpose of the Role
The security officer is accountable to the security manager for the support and delivery of security within the site. You will ensure exemplary standards of security and customer service are provided to the client and visitors to the site always. You are the public face of the security team and should act with professionalism always; a can-do attitude is essential in this highly influential role.
Key Responsibilities
- To be part of a team in a roster pattern.
- To readily interact with all visitors/tenants within the buildings, delivering a world-class customer-focused service.
- Carry out regular patrols of the centre as detailed in the security assignment instructions, being proactive and always following the company security strategy.
- Ensure compliance with all company procedures, centre processes and external bodies including enforcement agencies and auditory bodies.
- Ensure a timely response to all security issues and events.
- Be professional, pleasant, friendly, courteous and helpful always whilst carrying out duties to the highest levels.
- To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
- Continuously look for opportunities to be of assistance to visitors to the centre, proactively offering assistance wherever opportunities arise.
- To ensure that the centre is a safe and non-threatening environment for all visitors/tenants.
- Ensuring all incidents are managed in accordance with company and centre policies and procedures.
- Liaising with the security manager, proactively reacting to incidents and ensuring colleagues are fully briefed and supported.
- To deal efficiently and effectively with emergencies including fire and bomb scares, ensuring the onsite team and client are always kept fully informed.
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging and reporting incidents in line with company and centre policies.
- Maintain vigilance and highlight/manage unauthorised access by banned persons.
- Provide assistance to third party contractors/visitors ensuring all company and centre procedures/policies are adhered to.
- Always maintain continuous monitoring of centre radio systems adhering to correct radio procedures.
- Diligent management and maintenance of centre records/reference materials including health and safety records, incident forms and the daily occurrence book.
Skills, Knowledge and Experience
- Good verbal and written communication skills.
- Able to articulate clearly and credibly with the centre management, senior managers and all staff.
- Must have a good personality and ability to communicate with the public in what is a customer-focused and engaging role.
- Capability to work unsupervised and take responsibility.
- Aptitude to remain calm under pressure.
- Smart appearance.
- Flexible/Can do attitude.
- Must be able to attend work in line with shift pattern through own transport or public transport and have ability to be flexible with shift start and finish times.
Qualifications and Experience
Essential
- Front Line SIA licence.
- Experience of working in a customer-focused environment.
- First aid qualified or willing to work towards qualification.
Desirable
- CCTV SIA licence.
- Professional or further qualification in security.
Working Hours – 56 hours per week, working a 7 on 3 off, 7 on 4 off days, nights weekends.
Salary – £12.62/hr
Please see our Benefits Booklet for more information.
Security Officer 56hrs - Midsummer Place, Milton Keynes Operations · Midsummer Place employer: Savills Company
At Midsummer Place, we pride ourselves on being an exceptional employer, offering a dynamic work environment where security officers play a vital role in ensuring the safety and satisfaction of our visitors. Our commitment to employee growth is reflected in our comprehensive training programmes and supportive team culture, fostering a sense of belonging and professional development. With competitive pay and a flexible shift pattern, we provide a rewarding career for those looking to make a meaningful impact in Milton Keynes.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer 56hrs - Midsummer Place, Milton Keynes Operations · Midsummer Place
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Midsummer Place and its values. This way, you can tailor your responses to show how you fit right in with their team.
✨Tip Number 2
Practice your customer service skills! As a security officer, you'll be the face of the team. Role-play scenarios with friends or family to get comfortable with handling different situations and showcasing your friendly attitude.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional for your interview. A smart appearance goes a long way in making a great first impression, especially in a customer-focused role like this.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to keep track of your progress. Plus, you might find more opportunities that suit you!
We think you need these skills to ace Security Officer 56hrs - Midsummer Place, Milton Keynes Operations · Midsummer Place
Some tips for your application 🫡
Show Your Customer Service Skills:In your application, make sure to highlight any experience you have in customer service. We want to see how you can bring that friendly, professional attitude to the role of Security Officer.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to describe your skills and experiences, so we can easily see how you fit into our team at Midsummer Place.
Tailor Your Application:Make sure to tailor your application to the specific role. Mention the key responsibilities from the job description and explain how your background aligns with them. This shows us you’ve done your homework!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Savills Company
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer. Familiarise yourself with the key tasks mentioned in the job description, like customer service and incident management. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer interaction, prepare examples from your past experiences where you've provided excellent customer service. Think about situations where you went above and beyond to assist someone, as this will highlight your can-do attitude and professionalism.
✨Dress to Impress
Appearance matters, especially in a security role where you'll be the public face of the team. Make sure you dress smartly for the interview, adhering to the uniform standards mentioned in the job description. A polished look will convey your seriousness about the position and your understanding of the role's expectations.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific security scenarios, such as dealing with emergencies or managing difficult individuals. Practice your responses to these types of questions, focusing on your ability to remain calm under pressure and your understanding of company policies. This will show that you're ready to take on the challenges of the role.
