At a Glance
- Tasks: Lead a dynamic cleaning team to maintain high standards in a busy shopping centre.
- Company: Join a vibrant team at Midsummer Place, Milton Keynes.
- Benefits: Competitive pay, flexible shifts, and opportunities for training and development.
- Other info: Fast-paced environment with a focus on teamwork and continuous improvement.
- Why this job: Make a real difference in customer experience while developing your leadership skills.
- Qualifications: Experience in cleaning services and strong team leadership abilities.
The predicted salary is between 16.09 - 16.09 £ per hour.
Purpose of the Role
As a Team Leader within the Housekeeping and Environmental Services department, you will ensure exemplary standards of cleaning, waste and customer services are provided. Team building and staff morale will be a priority, and you will be expected to positively contribute to the performance of the business. This position requires a close working relationship with front line colleagues, support staff, management, and tenants to ensure the service delivery exceeds expectations. You will be a high energy leader, presentable and a natural communicator with the ability to adapt to a fast-paced changing environment.
Key Responsibilities
- Support the line manager in the operational delivery of shift cleaning, waste, and customer service within the shopping centre.
- Ensure compliance with all internal procedures, site processes and external bodies including enforcement agencies and auditory bodies.
- Deliver the rota ensuring correct manning levels are maintained at all times.
- Motivate and monitor the team to achieve the highest possible standards of service delivery.
- Maintain standards of performance, discipline, and welfare for the team in accordance with company policies.
- Support the manager in development and training of staff.
- Management of the cleaning equipment, consumables and materials including stock control.
- Ensure all equipment/machinery is in good working order and report any machinery faults to line manager.
- Daily monitoring of cleaning standards throughout external areas ensuring team proactively respond to all tasks as required.
- Ensure all work is carried out in a safe manner and in accordance with the relevant H&S regulations.
- Undertake any other reasonable duties as required to meet the needs of the business.
- Ensure that records are held and updated as required.
- Ensure periodic cleaning tasks are carried out accordingly to the schedule.
- Take a proactive approach to continuous improvement and innovation in all aspects of the job.
- Ensure appropriate equipment is available for the cleaning team to carry out their role.
- Support role in operational HR responsibilities to retain and develop the shift team.
- Deliver excellent communication and motivation for all direct reports.
- Work with the manager ensuring all new starters are inducted and trained in accordance to the contractual and statutory requirements.
- Assist with toolbox talks and complete as per company policy.
- Assist with the identification of training needs and ensure accurate site records are maintained at all times.
Skills, Knowledge and Experience
Essential
- Successful track records of delivering cleaning and waste.
- Proven record of team leadership.
- Demonstrable IT skills/computer literate incl Microsoft Office, Excel and Word.
- Experience in the provision of cleaning services in a busy environment visited by members of the public.
- Able to demonstrate a good level of customer service.
- Ability to work on own initiative and deal with demanding situations.
- Honest and reliable work ethic.
- Well presented.
- Good interpersonal and communication skills.
- Able to work in both internal and external environments.
- Willingness to take part in further on-site training.
Desirable
- Basic Knowledge of H&S legislation.
- IOSH First Aid.
- Body fluids trained.
Competencies:
- Experience within teams where motivation and development have been key drivers.
- Excellent written and verbal communication skills.
- Excellent leadership and motivational skills.
- Capability to work unsupervised and take responsibility.
- Ability to create and analyse management information, including financial, performance, quality, activity and trends.
- Experience of cleaning within the retail environment.
- Working knowledge of cleaning equipment/machines.
- Must have a flexible hands-on attitude.
- Flexible attitude towards shifts patterns required to meet the needs of the business.
- Aptitude to remain calm under pressure.
- Ability to communicate across all levels with a sound understanding of diversity in the workplace.
Working Hours: 32.66 hrs per week
Salary: £16.09 per hour
Benefits Booklet: Please see our Benefits Booklet for more information.
Cleaning Team Leader - Midsummer Place, Milton Keynes Operations · Midsummer Place employer: Savills Company
As a Cleaning Team Leader at Midsummer Place in Milton Keynes, you will join a dynamic and supportive work environment that prioritises team morale and professional development. With a focus on exemplary service delivery and continuous improvement, the company offers comprehensive training opportunities and a commitment to employee welfare, making it an excellent choice for those seeking a rewarding career in a bustling retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Cleaning Team Leader - Midsummer Place, Milton Keynes Operations · Midsummer Place
✨Join Local Community Boards
Get involved in local community boards or forums related to janitorial services. You'll find job postings and connect with businesses in your area, which can really bolster your chances of landing that full-time gig at places like Savills Company.
✨Network with Industry Pros
Don't underestimate the power of networking! Attend industry-specific events or workshops in your locality. Chatting with people already in the field can lead you to hidden job opportunities that might not even be advertised yet.
✨Show Off Your Skills
Consider creating a simple portfolio that outlines your experience and specific skills in janitorial services. You can showcase before-and-after photos of your work or even testimonials from past employers. This can help you stand out when applying at places like Savills Company.
✨Apply Directly and Keep it Local
When you see a full-time position that sparks your interest, don’t just apply online. If you can, walk into the company, like Savills Company, with a smile and express your eagerness to contribute. Nothing beats meeting face-to-face and making that personal connection!
We think you need these skills to ace Cleaning Team Leader - Midsummer Place, Milton Keynes Operations · Midsummer Place
Some tips for your application 🫡
Highlight Relevant Experience:When showcasing your experience, focus on any previous roles in janitorial or cleaning services. Include specifics like the types of environments you've worked in – be it offices, schools, or hospitals – and mention any cleaning techniques or equipment you're familiar with. This will show Savills Company that you’ve got the practical skills needed for the job!
Certifications Matter:If you have any certifications related to cleaning, health and safety, or equipment handling, make sure to include them in your CV. These can really set you apart from other candidates and demonstrate your commitment to quality and safety in your approach, which is crucial in the janitorial industry.
Tailor Your Cover Letter:Your cover letter should explain why you’re interested in working with Savills Company specifically. Talk about what excites you about the role and how you align with their values. Maybe you love maintaining cleanliness and creating a welcoming environment; let that shine through!
Get Your Availability Clear:Since this is a full-time position, be sure to mention your availability at the beginning of your application. Savills Company will want to know that you can commit to the hours required, so throwing in your ideal working times can help ease any worry about schedule conflicts!
How to prepare for a job interview at Savills Company
✨Know Your Cleaning Techniques
Brush up on various cleaning techniques and equipment you're familiar with. Be ready to highlight specific experiences where you've tackled challenging cleaning situations. This could give the hiring team at Savills Company a glimpse of your hands-on skills!
✨Safety First!
Make sure you're up-to-date on health and safety regulations relevant to janitorial work. We can expect some questions about how you handle hazardous materials or ensure hygiene—demonstrating knowledge here shows you're serious about your job and safety at Savills Company.
✨Flexibility is Key
As this is a full-time role, be prepared to discuss your flexibility regarding shifts and potential overtime. Employers love to see candidates who are adaptable to changing schedules, so share experiences that highlight your commitment and reliability.
✨Present Your Experience!
If you have a portfolio or references from previous jobs in cleaning services, bring them along or have them ready to share. This can strengthen your case at Savills Company, showcasing your work ethic and the quality of your previous roles in janitorial services.
