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- Tasks: Lead a dynamic team, ensuring operational excellence and compliance across the North region.
- Company: Join a forward-thinking company dedicated to facilities management and team development.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference in operations while developing your leadership skills.
- Qualifications: Experience in team management and compliance documentation is essential.
- Other info: Be part of a supportive culture that values continuous improvement and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
The Senior Operations Support Coordinator role in the North provides operational and compliance support to the Facilities Management Network. The role acts as a regional operational contact point, ensuring statutory compliance, data accuracy and consistency of processes across our North region. The role supports the Operations Support Manager in implementing operational improvements, systems, reporting standards and training across the team while also managing and developing the North Operations Support team. The position ensures the team delivers a consistent, reliable and high-quality support service to Facilities Managers and wider business stakeholders. The role will also support the development of the Operations Support function and may take on additional operational responsibilities as this function evolves.
Key Responsibilities
- People
- Line management of 3 Operations Support Team/Administrators in the North including regular 1:1 meetings, performance reviews and objective setting
- Create a positive, supportive and accountable team culture across a geographically spread team
- Allocate and prioritise workload to ensure service levels are maintained
- Support recruitment, onboarding and training of new team members
- Act as the first escalation point for team and operational queries
- Monitor quality and consistency of team output
- Support engagement, wellbeing and development of team members
- Support training and onboarding of new FMs into the region
- Support new starter setup including access, equipment and systems
- Coordinate travel and logistical arrangements when required
- Monitor and improve regional compliance performance across all FMs & sites
- Support FMs with health and safety & environmental audit readiness and action tracking
- Review and input compliance documentation and ensure actions are closed
- Escalate compliance risks or operational concerns appropriately
- Ensure statutory documentation is in place and maintained
- Monitor and update client H&S portals
- To work alongside the Facilities Management team in a support role, learning all the key aspects of the FM role.
- Provide operational support and guidance to the Facilities Management team
- To provide support and advice to the business on Facilities Management matters
- Support FMs during periods of absence or high workload
- Act as regional super-user for operational systems (Vantify, Datastation, Proactis, CAFM platforms etc.)
- Support implementation of new processes, templates and systems
- Identify process inefficiencies and propose improvements
- Maintain user guidance notes and training materials
- Support mobilisation of new instructions and properties
- Validate data and assist national reporting initiatives
- Instruct remedial works following compliance documentation and H&S audits within agreed authority limits
- Assist monitoring of supplier performance and service levels
- Assist FMs with service charge budget timelines and data requirements
- Update FM fees and relevant systems following approvals
- Raise purchase orders and contract orders where required
- Support compiling Tenant Handbooks, Emergency Plans and statutory records
- Produce regional operational and compliance reporting
- Maintain accurate operational and compliance records
- Report operational data and trends to the Operations Support Manager
- Provide monthly compliance data reporting
Skills, Knowledge and Experience
- Essential
- Experience supervising or managing a team
- Experience working with compliance or statutory documentation
- Experience in administration
- Experience working with operational systems or databases
- General Education to GCSE standard with an A-C grade in English & Maths or equivalent standard
- Proficient in a full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook.
- Broad knowledge of office administration within a facilities management/property management environment
- Experience supporting multi-site portfolios
- Experience delivering training or onboarding
Competencies
- Excellent verbal and written communication skills
- Brings a positive & can-do approach to the role, supporting the team and improving processes
- Approaches challenges with curiosity and a solutions-focused mindset
- Builds trusted working relationships across teams
- Leads by example and promotes collaboration
- Supports a culture of continuous improvement
- Processes information and data entry with precision and care, ensuring data integrity across all systems.
- Demonstrates integrity and discretion when handling sensitive or confidential matters
- Takes ownership & accountability
- Comfortable challenging constructively and influencing others
- Proactive and solution-focused
- Calm and resilient under pressure
- Reliable, consistent and dependable
- Willingness and ability to learn on the job, keen to undertake training and career development
Working Hours - 37.5 hours Monday- Friday
Please see our Benefits Booklet for more information.
Senior Operations Support Coordinator (North) - Manchester employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Support Coordinator (North) - Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experiences and how they relate to the Senior Operations Support Coordinator role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Operations Support Coordinator (North) - Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Operations Support Coordinator role. Highlight your experience in managing teams, compliance, and operational systems to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background aligns with our needs. Don’t forget to mention any relevant experience in facilities management or team leadership.
Showcase Your Communication Skills: Since this role requires excellent verbal and written communication, make sure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Savills Company
✨Know Your Compliance Stuff
Make sure you brush up on compliance and statutory documentation relevant to the role. Be ready to discuss how you've handled compliance issues in the past and how you can ensure the team meets all necessary standards.
✨Show Off Your Team Management Skills
Since this role involves managing a team, prepare examples of how you've successfully led a team before. Think about how you foster a positive culture and handle performance reviews, as these will be key talking points.
✨Familiarise Yourself with Operational Systems
Get to grips with the operational systems mentioned in the job description, like Vantify and CAFM platforms. If you have experience with similar systems, be ready to share how you used them to improve processes or data accuracy.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, such as managing workload during peak times or resolving team conflicts. Think through your approach to problem-solving and how you can apply it to the challenges faced in this role.