At a Glance
- Tasks: Join our front of house team, ensuring safety and excellent service at a busy reception.
- Company: Savills, a leading property management company with a focus on customer experience.
- Benefits: Competitive pay, flexible shifts, and opportunities for training and development.
- Other info: Dynamic role with a supportive team and potential for career growth.
- Why this job: Be the face of security in a vibrant environment, making a difference every day.
- Qualifications: Experience in security or customer service, plus a valid SIA Security Licence.
The predicted salary is between 14.2 - 14.2 £ per hour.
Purpose of the Role
To work as part of the Savills front of house team, based at the busy main reception desk. To assist with the smooth running of daily operations and ensure all building users receive excellent customer service and have a positive experience. The role will be working alongside another Security Officer and a Receptionist, providing visible security/concierge cover, welcoming guests and visitors, following occupier visitor management procedures, handling enquiries and occupier concerns in person, over the phone and via email, monitoring CCTV, completing site patrols and reports, reporting facilities issues, managing contractors and dealing with any emergency situations that arise. One St Peter’s Square is a large commercial building that is open to occupiers 24/7 and has a number of high profile occupiers so the role would suit someone professional with excellent communication skills and experience in a customer facing role.
Key Responsibilities
- To work the hours and shifts in accordance with conditions of employment.
- To carry out duties in accordance with instructions issued by Building Management.
- To work as part of the front of house team, dealing with building user enquiries face to face, over the phone and via email.
- To follow occupier procedures for visitor management, check in visitors and guests and issue keys and passes as required.
- To undertake regular patrols of the building as instructed and report any facilities issues.
- To comply fully with the Health & Safety Policy on site.
- To comply with individual responsibilities to ensure that the requirements of the Regulatory Reform (Fire Safety) Order are complied with, in line with company policy and site procedures.
- To ensure that the rules and regulations of the building are complied with at all times.
- Ensure that all incidents are recorded in the correct manner.
- Ensure that contractors arriving on site adhere fully to requirements for contractor management and site H&S in line with the company policy and site procedures.
- Ensure that the building is a safe and pleasant environment for staff and visitors.
- To assist with enquiries from the public and emergency services if so required.
- To be aware of and abide by all rules, terms and conditions of the company.
In order to comply with the Security Industry Act 2001, officers must hold a valid SIA Security Licence and a Public Space Surveillance/CCTV Licence.
Skills, Knowledge and Experience
Essential
- Experience in the provision of security/concierge services in a busy environment visited by members of the public.
- In order to comply with the Security Industry Act 2001, officers must hold a valid SIA Security Licence and a Public Space Surveillance/CCTV Licence.
- Ability to demonstrate high levels of customer service at all times.
- Confident user of IT - ability to use full range of Microsoft applications including Outlook email and calendar functions, One Drive and a number of electronic systems for visitor management, patrol reports and key/pass management.
- Ability to work on own initiative and deal with demanding situations.
- Honest and reliable work ethic.
- Willingness to partake in onsite training for emergency procedures.
- Excellent organisational, interpersonal and communication skills.
- Accurate record keeping with good attention to detail.
Desirable
- Operational experience within an office building environment.
- Basic knowledge of H&S legislation.
Working Hours & Salary
Working Hours: 7am-7pm, Shifts – 4 on 4 off
Salary: From £14.20 per hour depending on experience (average of 42 hours worked per week)
Benefits Booklet for more information.
Security Officer - Days - One St Peters Square, Manchester Operations · One St Peters Square employer: Savills Company
Savills is an exceptional employer, offering a dynamic work environment at One St Peter’s Square in Manchester, where you will be part of a dedicated front of house team. With a strong emphasis on professional development and excellent customer service, employees benefit from comprehensive training, a supportive culture, and the opportunity to engage with high-profile clients in a vibrant commercial setting. The company values its staff, providing competitive pay and a flexible shift pattern that promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer - Days - One St Peters Square, Manchester Operations · One St Peters Square
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We think you need these skills to ace Security Officer - Days - One St Peters Square, Manchester Operations · One St Peters Square
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Savills Company. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Savills Company.
How to prepare for a job interview at Savills Company
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Savills Company.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Savills Company.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Savills Company.
