At a Glance
- Tasks: Ensure safety and security at The Trafford Centre while providing excellent customer service.
- Company: Join a vibrant shopping centre with a focus on community and customer experience.
- Benefits: Competitive salary, flexible shifts, and opportunities for training and development.
- Other info: Enjoy a dynamic work schedule with 4 days on, 4 days off.
- Why this job: Be a key player in creating a safe and welcoming environment for visitors.
- Qualifications: Must hold or be willing to obtain an SIA Security Licence.
The predicted salary is between 30133 - 30133 £ per year.
Purpose of the Role
As a Security Officer at The Trafford Centre, you will play an integral role in ensuring that consistently high standards of security, safety and customer service are delivered at all times to visitors, colleagues, retailers and visiting contractors. You will assist with the smooth running of the shopping centre and assist in any emergency situation which may occur. This involves providing visible security cover to the centre, handling enquiries and customer concerns, monitoring CCTV (where appropriate by suitably trained and licensed staff) and controlling contractors and deliveries to the site.
Key Responsibilities
- To work the hours and shifts in accordance with conditions of employment
- To undertake regular patrols of the centre as instructed by Centre Management
- To carry out duties in accordance with Assignment Instructions issued by Centre Management
- To comply fully with the Health and Safety Policy of the centre
- To ensure that the requirements of the Fire Regulations are strictly complied with at all times
- To ensure that the Rules and Regulations of the centre are complied with at all times
- Ensure that all incidents are reported and logged.
- Ensure that contractors on site adhere fully to the centre procedures for contractor management
- Ensure that the Centre is a safe place for visitors
- To assist with enquiries from the public and retailers
- To attend and undertake all training as specified by centre management
- To be aware of hostile reconnaissance and report any unusual activity immediately
- To be aware of and abide by all rules, terms and conditions of the company
Main Duties – Customer Service
- To have the customer’s welfare and visiting experience at the forefront of your mind, ensuring that you provide the best customer service at all times
- To ensure that you provide a friendly welcome to every customer whilst on duty
- To ensure that retailers are treated with respect and courtesy and that a professional working relationship is maintained
- Undertake any training in Customer Service Best Practice, as and when required
- Act as a Brand Ambassador for The Trafford Centre at all times
Skills, Knowledge and Experience
Essential
- In order to comply with the Security Industry Act 2001, officers must hold a valid SIA Security Licence or be willing to work towards one. A licence must be obtained before the end of your probationary period.
- Reliable, helpful and well-presented and with excellent people skills.
- Ability to work in a team, or alone under the direction of Centre Management
- Team player with strong customer service skills, able to provide a helpful and polite service, by telephone, email and in person.
- Pleasant manner and efficiency in relaying messages and taking instructions.
- Excellent communication skills.
- Ability to deal with confidential information.
- A calm disposition.
- Able to work under pressure to deadlines.
- Careful and conscientious with an aptitude for attention to detail.
- Confident enthusiastic personality – the role involves retailer liaison to improve and maintain communications between centre management and tenants.
- Observant
- Must have a good command of the English language verbal and written
- To be able to work the hours and shifts in accordance with conditions of employment.
- Must be able to use technology to carry out their role.
- To be willing to work towards a first aid qualification.
Desirable
- To have good working knowledge of the Trafford Centre, and its retailers.
- Also to have a good understanding of local city centre amenities to help with tourism, retail, accommodation and transport enquiries, and/or the skills to source relevant information quickly and efficiently.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as deemed necessary from time to time.
Licences / Certification
- Frontline SIA Door Supervision Licence (required)
Work remotely: No
Working Hours: 4 Days on 4 Days off. 40.25 hours per week average
Salary: £30,133/pa
Please see our Benefits Booklet for more information.
Security Officer 40.25hrs - Trafford Centre in Manchester employer: Savills Company
As a Security Officer at The Trafford Centre, you will join a dynamic team dedicated to providing exceptional security and customer service in one of the UK's premier shopping destinations. Our supportive work culture prioritises employee development, offering comprehensive training and growth opportunities, while our competitive benefits package ensures a rewarding experience for all staff. With a focus on teamwork and community engagement, working here means being part of a vibrant environment that values your contributions and fosters professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer 40.25hrs - Trafford Centre in Manchester
✨Tip Number 1
Get to know the Trafford Centre inside out! Familiarise yourself with the layout, retailers, and amenities. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios where you handle enquiries or deal with difficult situations. This will prepare you for the real deal and demonstrate your readiness to be a Brand Ambassador.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at The Trafford Centre.
We think you need these skills to ace Security Officer 40.25hrs - Trafford Centre in Manchester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're a great fit for our team.
Tailor Your Application:Make sure to tailor your application to the Security Officer role at The Trafford Centre. Highlight your relevant experience and skills that match the job description. This shows us that you've done your homework and are genuinely interested in the position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Savills Company
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer at The Trafford Centre. Familiarise yourself with the key duties like customer service, monitoring CCTV, and emergency response. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As a Security Officer, you'll be interacting with visitors and retailers regularly. Prepare examples of how you've provided excellent customer service in the past. Think about situations where you handled enquiries or resolved issues effectively, as this will highlight your ability to maintain a friendly and professional demeanour.
✨Demonstrate Your Calm Under Pressure
Security roles often require quick thinking and a calm approach in stressful situations. Be ready to discuss times when you've had to stay composed under pressure. This could involve handling emergencies or managing difficult customers, showcasing your ability to think on your feet.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or training opportunities. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to engage with the interviewers and leave a lasting impression.
