At a Glance
- Tasks: Lead a dynamic team, ensuring compliance and operational excellence in Facilities Management.
- Company: Join a forward-thinking company dedicated to high-quality support services.
- Benefits: Enjoy competitive pay, career development, and a supportive work culture.
- Other info: Flexible working hours with opportunities for growth and learning.
- Why this job: Make a real difference in operations while developing your leadership skills.
- Qualifications: Experience in team management and compliance documentation is essential.
The predicted salary is between 36000 - 60000 £ per year.
The Senior Operations Support Coordinator role in the North provides operational and compliance support to the Facilities Management Network. The role acts as a regional operational contact point, ensuring statutory compliance, data accuracy and consistency of processes across our North region. The role supports the Operations Support Manager in implementing operational improvements, systems, reporting standards and training across the team while also managing and developing the North Operations Support team. The position ensures the team delivers a consistent, reliable and high-quality support service to Facilities Managers and wider business stakeholders. The role will also support the development of the Operations Support function and may take on additional operational responsibilities as this function evolves.
Key Responsibilities
- People
- Line management of 3 Operations Support Team/Administrators in the North including regular 1:1 meetings, performance reviews and objective setting
- Create a positive, supportive and accountable team culture across a geographically spread team
- Allocate and prioritise workload to ensure service levels are maintained
- Support recruitment, onboarding and training of new team members
- Act as the first escalation point for team and operational queries
- Monitor quality and consistency of team output
- Support engagement, wellbeing and development of team members
- Support training and onboarding of new FMs into the region
- Support new starter setup including access, equipment and systems
- Coordinate travel and logistical arrangements when required
- Compliance
- Monitor and improve regional compliance performance across all FMs & sites
- Support FMs with health and safety & environmental audit readiness and action tracking
- Review and input compliance documentation and ensure actions are closed
- Escalate compliance risks or operational concerns appropriately
- Ensure statutory documentation is in place and maintained
- Monitor and update client H&S portals
- Systems & Operations
- To work alongside the Facilities Management team in a support role, learning all the key aspects of the FM role.
- Provide operational support and guidance to the Facilities Management team
- To provide support and advice to the business on Facilities Management matters
- Support FMs during periods of absence or high workload
- Act as regional super-user for operational systems (Vantify, Datastation, Proactis, CAFM platforms etc.)
- Support implementation of new processes, templates and systems
- Identify process inefficiencies and propose improvements
- Maintain user guidance notes and training materials
- Support mobilisation of new instructions and properties
- Validate data and assist national reporting initiatives
- Instruct remedial works following compliance documentation and H&S audits within agreed authority limits
- Assist monitoring of supplier performance and service levels
- Assist FMs with service charge budget timelines and data requirements
- Update FM fees and relevant systems following approvals
- Raise purchase orders and contract orders where required
- Support compiling Tenant Handbooks, Emergency Plans and statutory records
- Produce regional operational and compliance reporting
- Maintain accurate operational and compliance records
- Report operational data and trends to the Operations Support Manager
- Provide monthly compliance data reporting
Skills, Knowledge and Experience
- Essential
- Experience supervising or managing a team
- Experience working with compliance or statutory documentation
- Experience in administration
- Experience working with operational systems or databases
- General Education to GCSE standard with an A-C grade in English & Maths or equivalent standard
- Proficient in a full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook.
- Desirable
- Broad knowledge of office administration within a facilities management/property management environment
- Experience supporting multi-site portfolios
- Experience delivering training or onboarding
Competencies
- Excellent verbal and written communication skills
- Brings a positive & can-do approach to the role, supporting the team and improving processes
- Approaches challenges with curiosity and a solutions-focused mindset
- Builds trusted working relationships across teams
- Leads by example and promotes collaboration
- Supports a culture of continuous improvement
- Processes information and data entry with precision and care, ensuring data integrity across all systems.
- Demonstrates integrity and discretion when handling sensitive or confidential matters
- Takes ownership & accountability
- Comfortable challenging constructively and influencing others
- Proactive and solution-focused
- Calm and resilient under pressure
- Reliable, consistent and dependable
- Willingness and ability to learn on the job, keen to undertake training and career development
Working Hours - 37.5 hours Monday- Friday
Please see our Benefits Booklet for more information.
Safety+ FM Senior Operations Support (North) - Manchester Safety+ · Manchester Booth Street employer: Savills Company
Join our dynamic team in Manchester as a Senior Operations Support Coordinator, where you will play a pivotal role in enhancing operational excellence within the Facilities Management Network. We pride ourselves on fostering a supportive and collaborative work culture that prioritises employee development, offering comprehensive training and growth opportunities. With a focus on compliance and quality service delivery, you'll be part of a forward-thinking organisation that values your contributions and encourages innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Safety+ FM Senior Operations Support (North) - Manchester Safety+ · Manchester Booth Street
✨Tip Number 1
Network like a pro! Reach out to current employees in the Facilities Management sector, especially those in similar roles. They can provide insider info and might even refer you directly, which is a massive plus!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the company’s values and recent projects. This shows you're genuinely interested and helps you tailor your answers to what they care about.
✨Tip Number 3
Showcase your leadership skills! Since the role involves managing a team, be ready to share examples of how you've successfully led others or improved processes in past jobs. We love seeing that proactive attitude!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and makes it easier for us to track your progress.
We think you need these skills to ace Safety+ FM Senior Operations Support (North) - Manchester Safety+ · Manchester Booth Street
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your management experience and any compliance work you've done, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Senior Operations Support role. Share specific examples of how you've improved processes or supported teams in the past – we love a good story!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your application showcases your verbal and written skills. Keep it clear and concise, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Savills Company
✨Know Your Compliance Stuff
Make sure you brush up on compliance and statutory documentation relevant to the role. Be ready to discuss how you've handled compliance issues in the past and how you can ensure the team meets all necessary standards.
✨Show Off Your Team Management Skills
Since this role involves managing a team, be prepared to share your experiences with team leadership. Talk about how you've created a positive team culture and how you handle performance reviews and objective setting.
✨Familiarise Yourself with Operational Systems
Get to know the operational systems mentioned in the job description, like Vantify and CAFM platforms. If you have experience with similar systems, highlight that and be ready to explain how you can quickly adapt to new tools.
✨Bring Solutions to the Table
This role is all about improving processes and finding efficiencies. Think of examples where you've identified problems and proposed effective solutions. Show them you're proactive and ready to tackle challenges head-on!
