At a Glance
- Tasks: Deliver top-notch customer service and create a vibrant community for residents.
- Company: Exciting build-to-rent development in the heart of Manchester.
- Benefits: Competitive salary, flexible hours, and a chance to make a real impact.
- Other info: Flexible working hours with opportunities for personal growth.
- Why this job: Join a dynamic team and enhance resident experiences in a thriving community.
- Qualifications: Strong customer service skills and a friendly, outgoing personality.
The predicted salary is between 24000 - 28000 £ per year.
To provide on-site property management services to an exciting build to rent development in the heart of Manchester comprising of 520 units. Responsible for the delivery of a first-class customer experience along with our existing team who will be responsible for all front of house services including administration, compliance, events, liaising with residents, visitors and the wider local community. Building effective relationships with our residents will enhance the community spirit and everything that we deliver should be done with our residents at the forefront of our minds. As a Residents Experience Assistant it will be your responsibility to drive exceptional service at all times.
Key Responsibilities
- Provide first class customer service to residents, being the first point of contact for residents, contractors and visitors.
- Quality control of amenity spaces and apartments, ensuring they are well presented at all times.
- Organising and hosting residents events and initiatives, to enhance the community feel of the scheme.
- Engaging with residents on a daily basis.
- Management of amenity space hiring.
- Responding to rental enquiries, scheduling and conducting scheme tours/viewings as required, supporting our Leasing Team.
- Organising and running resident services via third parties and in-house.
- Ensuring up to date resident communication via various channels including social media.
- Seeking special offers and discounts for residents from local businesses.
- Creating a community feel through communication, events and innovations.
- To act as first point of call for residents to report maintenance issues.
- Organising minor works between tenancies to maintain first class presentation of apartments.
- Completing check-in and check-out reports.
- Carrying out mid-term inspections.
- Work alongside the Resident Experience Manager to ensure H&S statutory requirements are met across the development.
In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.
Skills, Knowledge and Experience
- Strong customer service ethic / background.
- Positive, can-do attitude.
- Common sense approach.
- Ability to think on their feet and make considered decisions.
- Outgoing, warm and friendly personality.
- Organised, meticulous, tenacious.
- Excellent written and spoken etiquette.
- IT literate and social media savvy.
- Experience in undertaking viewings would be an advantage.
Working Hours - 24 hours per week (3–4 over 7 days) – Flexibility is required.
Salary - £19,726 + plus discretionary bonus.
Resident Experience Assistant (Part Time) - New Vic, Manchester Business Operations · New Vic employer: Savills Company
At New Vic, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises exceptional customer service and community engagement. As a Resident Experience Assistant in the heart of Manchester, you will enjoy flexible working hours, opportunities for personal growth, and the chance to make a meaningful impact on residents' lives while being part of a supportive team dedicated to creating a welcoming environment. Our commitment to employee well-being is reflected in our competitive salary and benefits package, making us an excellent employer for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Assistant (Part Time) - New Vic, Manchester Business Operations · New Vic
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Savills Company and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Savills Company and let us see your personality shine through!
We think you need these skills to ace Resident Experience Assistant (Part Time) - New Vic, Manchester Business Operations · New Vic
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Savills Company.
Get Familiar with Our Brand:Before applying, take some time to learn about Savills Company and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Savills Company
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Savills Company.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Savills Company will surely appreciate.
