Environmental Services Assistant - Internal 40hrs - Trafford Centre, Man... Operations · Traffo[...] in Manchester

Purpose of the Role

The Internal Cleaning Operative works in collaboration with other team members to clean and maintain the Trafford Centre. You are responsible for the day-to-day cleaning of specifically agreed areas to the required standards, delivering deep cleaning, maintenance cleaning and scheduled cleaning of the Centre common and back‑of‑house areas. You will be expected to operate cleaning machines after training. You will have the ability to work both individually and within a team. You will be capable of carrying out your duties without constant supervision and be proactive in ensuring your area of responsibility meets the highest possible standards of cleanliness and safety. You should have excellent attention to detail, high standards and a desire to do your job to the best of your abilities, always presenting a professional, friendly image.

Key Responsibilities

• Develop close working relationships with supervision to fully understand the needs of the business.
• Support Centre Management in driving best practice with all aspects of the job role.
• Work closely with all the operational teams to ensure the best standards are adhered to.
• Promote our operational focus on compliance, communication, consistency and collaboration in all you deliver.
• Act as an ambassador for the Centre and for environmental services, ensuring consistently high standards of customer service at all times and promoting a professional and welcoming atmosphere through exemplary behaviour.

Behaviour and Culture

• Adhere to all departmental procedures, schedules, and company policies as outlined in the employment handbook, including HR guidelines, code of conduct, and health and safety requirements.
• Represent the Trafford Centre with integrity and courtesy on every shift.
• Maintain a professional appearance and deliver fair, efficient, and honest service.
• Comply with health and safety protocols, including the use of PPE and adherence to COSHH, clinical waste and sharps policies.
• Communicate with team leaders and colleagues effectively to support seamless department operations and improve teamwork.
• Attend briefings and training sessions to enhance your skills and knowledge.
• Respond to customer queries, complaints and compliments with a helpful attitude; take on any additional tasks assigned by management as needed.
• Familiarise yourself with Site Assignment Instructions and any additional duties you are required to undertake, and always comply with them.
• Support corporate responsibility objectives, including personal support to community projects and activities, such as at least one day of volunteering as part of the Foundation pledge.

Cleaning Duties

• Clean and Maintain Standards: Ensure all assigned areas are cleaned to the required standards, including public spaces, back‑of‑house areas, toilets, staff facilities and offices.
• Machinery and Equipment: Ensure equipment and machinery are maintained, cleaned and ready for use. Report any breakdowns or damage immediately, ensuring faulty items are safely taken out of use and replaced as necessary.
• Waste Management and Recycling: Empty and clean bins when necessary (bins can weigh up to 3 kilos). Sort waste into appropriate containers, removing cardboard and other items for recycling.
• Deep and Routine Cleaning: Complete scheduled, maintenance and deep cleaning tasks across various areas such as floors, windows, walls, signage, stairwells, lifts and escalators.
• Documentation and Spill Management: Record completed tasks and manage spillages through the relevant tracking platform.

General

• Clean and Stock Facility Areas: Ensure designated areas are clean, stocked and supply rooms are maintained.
• Machine Safety and Operation: Operate machinery safely using guides and check sheets, ensuring protective gear is always worn.
• Proactive Cleaning and Safety Compliance: Conduct regular cleaning inspections and adhere to all health and safety regulations to maintain safe working practices.
• Take care of own and others health and safety, maintaining safe working practices in line with HASAWA.
• Professionalism and Flexibility: Maintain a good standard of personal appearance and remain flexible with shift assignments as needed.

Skills, Knowledge and Experience

• Must be physically capable to handle heavy equipment and perform repetitive tasks, including bending, lifting and pushing.
• Positive and approachable manner; friendly, confident and adaptable, with a willingness to embrace new ideas and processes.
• Capacity to be self‑motivated with strong organisational skills and initiative to complete tasks independently.
• Effective communicator, with good verbal and written communication skills and a supportive, team‑oriented mindset.

Qualifications and Experience

• Essential: 1 to 3 years’ proven experience working as a cleaner or equivalent transferable abilities within another field. Knowledge of cleaning chemicals, proper storage and disposal methods.
• Desirable: Cleaning related qualifications such as BICS. Knowledge of Health and Safety policies and procedures relating to cleaning, COSHH, manual handling, PPE, etc. Excellent customer care skills.

Working Hours: 40 hrs

Salary: £27,976.00

Please see our Benefits Booklet for more information.