Environmental Services Assistant - External - Trafford Centre, Manchester

Purpose of the Role

The External Cleaning Operative works in collaboration with other team members to clean and maintain the Trafford Centre. You are responsible for the day-to-day cleaning of specifically agreed areas to the required standards. Delivering deep cleaning, maintenance cleaning and scheduled cleaning of the external areas within the Centre's perimeter.

You will be expected to operate a large variety of cleaning and waste equipment and machines (after training) including compactors, balers and vehicular machinery. Sorting and transporting waste from collection points, separate and compact appropriately whilst adhering to the Centre’s recycling policy.

You will have the ability to work both individually and within a team. You will be capable of carrying out your duties without constant supervision and be proactive in ensuring your area of responsibility meets the highest possible standards of cleanliness and safety. You should have excellent attention to detail, high standards and a desire to do your job to the best of your abilities always presenting a professional, friendly image.

Key Responsibilities

• You develop close working relationships with supervision to fully understand the needs of the business.
• You support Centre Management in driving best practice with all aspects of the job role.
• You work closely with all the operational teams to ensure the best standards are adhered to.
• You promote our operational focus on compliance, communication, consistency and collaboration in all you deliver.
• You are an ambassador for the Centre and for environmental services, ensuring that you deliver consistently high standards of customer service at all times.

Behaviour and culture:

• Adhere to all departmental procedures, schedules, and company policies as outlined in the employment handbook, including HR guidelines, code of conduct, and health and safety requirements.
• Represent the Trafford Centre with integrity and courtesy on every shift. Maintain a professional appearance and deliver fair, efficient, and honest service.
• Comply with health and safety protocols, including the use of PPE and adherence to COSHH, clinical waste, and sharps policies.
• Communicate with team leaders and colleagues effectively to support seamless department operations and improve teamwork.
• Attend briefings and training sessions to enhance your skills and knowledge.
• Respond to customer queries, complaints, and compliments with a helpful attitude, and take on any additional tasks assigned by management as needed.

You will be referred to and/or given Site Assignment Instructions or information on site specific duties for your place of work that will detail additional duties you are required to undertake and instructions that you are required to always comply with. You are expected to familiarise yourself with these instructions to understand what is required of you in your role.

Support corporate responsibility objectives including personal support to community projects and activities including at least one day volunteering as part of the Foundation pledge.

Cleaning duties

• Maintain Cleanliness and Standards: Ensure all designated areas, including public spaces, service yards, toilets, and car parks, are cleaned to required standards.
• Machinery and Equipment: Ensure equipment and machinery is maintained, cleaned, and ready for use. Report any equipment breakdowns or damage immediately.
• Machine Operation and Waste Management: Operate various cleaning machines as needed, and follow recycling protocols for waste sorting, compacting, and disposal.
• Deep and Routine Cleaning: Perform scheduled, deep, and maintenance cleaning tasks across all areas, such as external areas and entrances, bin rooms, external service yards, compactor and baler areas.
• Weather-Related and Event Support: Clear snow and ice from key access points and support event functions by moving necessary equipment and furniture.

General

• Machine Safety and Operation: Operate machinery safely using guides and check sheets, ensuring protective gear is always worn.
• Support Recycling and Maintenance: Promote the Centre’s recycling policy to retailers and promptly report any maintenance issues within the building.
• Proactive Cleaning and Safety Compliance: Conduct regular cleaning inspections and adhere to all health and safety regulations to maintain safe working practices.
• Professionalism and Flexibility: Maintain a good standard of personal appearance and remain flexible with shift assignments as needed.

Skills, Knowledge and Experience

Person specification:

• Must be physically capable to handle heavy equipment and perform repetitive tasks, including bending, lifting, and pushing.
• A positive and approachable manner. Friendly, confident, and adaptable, with a willingness to embrace new ideas and processes.
• The capacity to be self-motivated with strong organizational skills and initiative to complete tasks independently.
• The ability to be an effective communicator, with good verbal and written communication skills, with a supportive, team-oriented mindset.

Qualifications and experience:

• Essential: 1 to 3 years’ proven experience working as a cleaner or transferable abilities within another field.
• Knowledge of external maintenance and cleaning regimes.
• Fully valid UK Driving Licence.

• Desirable: Cleaning related qualifications such as BICS.
• Experience of using vehicular and mechanical cleaning equipment.
• RTITB FLT license.
• Knowledge of Health and Safety policies and procedures relating to cleaning, COSHH, Manual Handling, PPE etc.
• Excellent customer care skills.

Working Hours - 40hrs

Salary - £29,946.00