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- Tasks: Manage car park compliance and ensure top-notch service delivery.
- Company: Join a dynamic team in the heart of Manchester.
- Benefits: Enjoy competitive pay, training opportunities, and a supportive work environment.
- Why this job: Be a key player in enhancing car park operations and compliance.
- Qualifications: Experience in audits or training is a plus; strong communication skills are essential.
- Other info: Flexible working hours with travel across the UK.
The predicted salary is between 30000 - 42000 £ per year.
The role of Assistant Manager - Car Park Compliance is pivotal to the success of the Car Park operation. The role will include elements of compliance geared toward the payment card industry, ensuring contracts are set up and sites are adhering to and compliant with the P2PE PCI-DSS standards. The operational element of the role will be around the setup of the car park machinery including tenders, ensuring that equipment providers are delivering a high level of service to our sites with pre-agreed levels of compliant terminals. The officer will also act as the lead when dealing with site-based queries and supplier communications. In addition to the tasks described, the job holder may be required to carry out other duties as may reasonably be required from time to time.
Key Responsibilities
- Manage incoming and outgoing communications, including emails and telephone calls, ensuring professional and timely responses.
- Act as the first point of contact for all parking-related queries, building positive relationships with sites, service partners, and stakeholders.
- Maintain and update the asset register, tracking site equipment and PCI compliance status, and provide monthly reporting using DataStation.
- Support operational car park management, including equipment updates, contract documentation (card payments, Authority Agreements), and EV contract set-up.
- Assist in the management and distribution of policies, processes, and procedures to sites and suppliers.
- Assist and eventually manage the training for on-site staff for PCI DSS when new sites are mobilised.
- Use and maintain Proactis SRM and P2P systems; training will be provided.
- Download, organise, and assist with the reconciliation of card transactions and other financial reports.
- Produce reports, letters, emails, memos, and other documentation.
- Contribute to the development and management of the Power BI reporting platform for car park data.
- Maintain knowledge of legislation, industry standards, and best practice, promoting compliance across operations.
- Support benchmarking, tender processes, and other initiatives.
- Ensure issues are appropriately addressed in conjunction with the Car Park Supply Chain Lead and relevant stakeholders.
Skills, Knowledge and Experience
- Experience in audits or delivering training is highly desirable.
- Ability to work independently and as part of a team under guidance of the Car Park Supply Chain Lead.
- Strong customer service skills, with a polite, helpful, and professional approach.
- Excellent verbal and written communication skills, including a pleasant telephone manner.
- Ability to handle confidential information with discretion.
- Organised and efficient, able to prioritise workloads, multitask, and meet deadlines across multiple projects.
- Meticulous attention to detail and conscientious work ethic.
- Ability to work under pressure while maintaining professionalism.
- Motivated to learn and develop, keen to undertake training and progress in the role.
Personal Attributes
- Reliable, well-presented, and professional.
- Calm, adaptable, and able to maintain focus across multiple tasks.
- Positive, team-oriented, and supportive in approach.
Working Hours - Monday – Friday; 8.30am to 5pm. Travel across the UK is required for this role.
Assistant Manager - Car Park Compliance - Belvedere, Manchester Business Operations · Mancheste[...] employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Car Park Compliance - Belvedere, Manchester Business Operations · Mancheste[...]
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their compliance standards and operational needs so you can show how your skills align perfectly with what they’re looking for.
✨Tip Number 3
Practice your communication skills! Since you'll be managing queries and building relationships, being articulate and confident in your responses will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Assistant Manager - Car Park Compliance - Belvedere, Manchester Business Operations · Mancheste[...]
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Manager role. Highlight your experience in compliance and customer service, as these are key for us at StudySmarter. Show us how your skills align with the job description!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your communication skills shine through, so make every word count!
Show Your Enthusiasm: Let your passion for the role and the company come through in your writing. We love candidates who are excited about the opportunity to contribute to our car park operations. A little enthusiasm goes a long way!
Proofread Before Submitting: Before you hit send, take a moment to proofread your application. Typos and errors can distract from your qualifications. We appreciate attention to detail, so make sure your application reflects that!
How to prepare for a job interview at Savills Company
✨Know Your Compliance Standards
Familiarise yourself with the P2PE PCI-DSS standards and how they apply to car park operations. Being able to discuss these standards confidently will show your understanding of the role's compliance requirements.
✨Showcase Your Communication Skills
Since you'll be managing communications, practice articulating your thoughts clearly. Prepare examples of how you've handled queries or built relationships in previous roles to demonstrate your strong customer service skills.
✨Demonstrate Organisational Skills
Be ready to discuss how you prioritise tasks and manage multiple projects. Share specific instances where your organisational skills made a difference, especially in high-pressure situations.
✨Highlight Your Training Experience
If you have experience in audits or delivering training, make sure to bring it up. Discuss how you can contribute to training on-site staff for PCI DSS compliance, as this is a key part of the role.
