At a Glance
- Tasks: Deliver top-notch customer service and manage resident events at The Wiltern.
- Company: Join a vibrant new build-to-rent community in West London.
- Benefits: Enjoy a dynamic work schedule with 4 days on, 4 days off.
- Other info: Perfect for those who thrive in fast-paced, engaging environments.
- Why this job: Be the heart of a community and enhance residents' living experience.
- Qualifications: Strong customer service skills and a positive, can-do attitude required.
The predicted salary is between 30000 - 40000 £ per year.
Purpose of the Role
To provide on-site property management services to an exciting new build to rent development in Perivale, West London comprising of 279 units. Responsible for the delivery of a first-class customer experience, who will be responsible for all front of house services including administration, compliance, events, liaising with all residents, visitors and the wider local community. Building effective relationships with our residents will enhance the community spirit and everything that we deliver should be done so with our residents at the forefront of our minds, as the Residents Experience Assistant it will be your responsibility to drive exceptional service at all times.
Key Responsibilities
- Be the first point of contact for all residents and visitors at The Wiltern.
- Assist the Senior Resident Experience Assistant with the planning and running of resident events and community building initiatives.
- Quality control of amenity spaces and apartments, ensuring they are well presented at all times.
- Organising and hosting monthly residents events and initiatives, to enhance the community feel of the scheme.
- Engaging with residents and facilitation of any resident-led events as well as quarterly meet and greets.
- Responding to rental enquiries, scheduling and conducting scheme tours/viewings and agreeing offers.
- Completing all applicant vetting in line with Savills procedures.
- Ensuring marketing portals remain up to date at all times.
- Organising and running tenant services via third parties and in-house.
- Ensuring up to date resident communication via various channels including social media.
- Seeking special offers and discounts for residents from local businesses.
- Creating a community feel through communication, events and innovations.
- To act as first point of call for residents to report maintenance issues.
- Co-ordinating all contractor appointments, both third party and in-house, including defect warranty repairs, logging issues in order that required service levels are attained.
- Organising minor works between tenancies to maintain first class presentation of apartments.
- Completing check in and check out reports; determining deposit returns.
- Carrying out mid-term inspections.
- Arrears chasing and reporting.
- Work alongside the Maintenance Operative to ensure H&S statutory requirements are met across the development.
In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.
Skills, Knowledge and Experience
- We need someone who can multi-task, is happy to take control, be accountable and who wants to work in an exciting and dynamic environment.
- Strong customer service ethic/background.
- Positive, can-do attitude.
- Common sense approach.
- Ability to think on their feet and make considered decisions.
- Outgoing, warm and friendly personality.
- Organised, meticulous, tenacious.
- Excellent written and spoken etiquette.
- IT literate and social media savvy.
- Strong financial management skills.
Working Hours - 4 days on/4 days off (12 hours per day/1 hour break)
Resident Experience Assistant - The Wiltern, London Business Operations · The Wiltern employer: Savills Company
At The Wiltern, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises exceptional customer service and community engagement. As a Resident Experience Assistant, you will enjoy a dynamic environment with opportunities for personal growth, while contributing to the creation of a welcoming atmosphere for our residents in Perivale, West London. With a focus on teamwork and innovation, we offer a unique chance to make a meaningful impact in the lives of our residents and the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Assistant - The Wiltern, London Business Operations · The Wiltern
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on The Wiltern and its community initiatives. This will help you connect with the team and show that you're genuinely interested in enhancing the resident experience.
✨Tip Number 2
Practice your people skills! As a Resident Experience Assistant, you'll be the face of the property. Role-play common scenarios with friends or family to boost your confidence in handling resident queries and events.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've successfully managed events or projects in the past. This will demonstrate your ability to juggle multiple tasks and keep everything running smoothly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a lasting impression and reiterate your enthusiasm for the role.
We think you need these skills to ace Resident Experience Assistant - The Wiltern, London Business Operations · The Wiltern
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your warmth and friendliness in your writing. Remember, we’re looking for someone who can connect with our residents, so a bit of charm goes a long way!
Tailor Your Application:Make sure to tailor your application to the role of Resident Experience Assistant. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how your background aligns with what we do at The Wiltern!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of your experiences and skills. Avoid fluff and focus on what makes you a great fit for enhancing our community spirit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for at StudySmarter.
How to prepare for a job interview at Savills Company
✨Know Your Community
Before the interview, research The Wiltern and its surrounding community. Understand the local amenities, events, and services that could enhance resident experience. This will show your genuine interest in creating a vibrant community atmosphere.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you went above and beyond to resolve issues or enhance someone's experience, as this role is all about delivering first-class service.
✨Be Ready to Discuss Event Planning
Since you'll be involved in organising resident events, think of creative ideas for community-building initiatives. Be prepared to discuss how you would engage residents and foster a sense of belonging within the development.
✨Demonstrate Your Organisational Skills
This role requires strong organisational abilities. Bring examples of how you've successfully managed multiple tasks or projects simultaneously. Show that you can keep everything running smoothly, even in a dynamic environment.
