At a Glance
- Tasks: Supervise daily operations and maintain high standards at the property.
- Company: Join a leading property management firm with a focus on excellence.
- Benefits: Competitive salary, hybrid work model, and opportunities for career development.
- Other info: Dynamic role with varied tasks and excellent growth potential.
- Why this job: Be the face of the building and make a positive impact on visitors and tenants.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Purpose of the Role
The main purpose of the role is supervising all aspects of the day to day running and maintenance of the property under your control and ensuring the immediate supervision of contractors and ensuring the required standards are achieved and maintained at all times. It is a hybrid role for a reception based Assistant Property Manager, requiring presence on the front reception desk to offer assistance to all personnel visiting and utilising the building from daily visitors to permanent tenants.
Key Responsibilities
- Operational & Administrative Management
- Maintain Compass, ensuring all weekly, monthly, and quarterly checklists are completed and uploaded.
- Keep reception and property presentation to consistently high, five‑star standards.
- Ensure best value is being achieved by analysing, auditing, and proposing improvements to the existing property management systems in operation.
- Evaluate existing contractual relationships and ensure that tenants are receiving best value.
- Create and maintain an effective working relationship with existing suppliers.
- Ensure and implement best practice whilst ensuring safe working practices are complied with at all times.
- Raise helpdesk jobs and instruct works as required.
- Actively participate in the training of cover staff.
- Take ownership of communication with tenants, reporting all relevant information promptly to the RFM to exceed occupier expectations.
- Take control of all contractors on site, such as the cleaning team, ensuring they complete their tasks to standard and reporting to the RFM if they do not.
- Carry out any other reasonable requests of the Property Surveyor.
- Ensure that any issues or concerns are communicated promptly and escalated to the RFM for immediate attention.
- Customer Service & Front of House
- Take ownership of the current visitor management system, providing content to support the buildings occupier platform, including administering new users.
- Ensure appropriate clear communication lines are established and maintained.
- Meet and greet all visitors reporting to the reception desk and maintain an accurate log of all visitors’ records.
- Answer the telephone and respond to emails in a professional manner.
- Maintain and keep up to date an accurate reception operations manual of reception processes and procedures, both site/tenant specific and department.
- Maintain a physical presence at the reception desk for the majority of the day unless attending to tenants or contractors.
- Manage on‑site queries efficiently, escalating to third parties when appropriate and updating the enquirer.
- Sign in and record deliveries, ensuring correct documentation and collection procedures.
- Safety & Security
- Ensure compliance with all client and Savills procedures and policies, including health and safety and environmental matters.
- Ensure compliance with all statutory requirements and codes of practice, health and safety requirements.
- Assist other employed staff, building occupiers and visitors in the event of an emergency.
- Promotions/Public Relations
- Ensure that all promotional activities are carried out with due care and attention to the health and safety and welfare of staff and customers.
- Establish and develop close working relationships with tenant representatives and manage tenant satisfaction and confidence in Savills service delivery.
- Quality Assurance
- Adhere to all quality assurance requirements.
- Carefully complete all log reports that may be required by the employer or the building management team.
- Ensure compliance at all times with operational standards.
Skills, Knowledge and Experience
It is the nature of work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken.
Essential
- Excellent verbal and written communication.
- General Education to GCSE standard or equivalent standard.
- Reliable, helpful and well presented.
- Team player with strong customer service skills, able to provide a helpful and polite service.
- Pleasant telephone manner and efficiency in relaying messages and taking instructions.
- Excellent communication skills.
- Ability to deal with confidential information.
- Good organisational and time management skills.
- Careful and conscientious with an aptitude for attention to detail.
- Willingness and ability to learn on the job, keen to undertake training and career development.
- Solid Corporate Customer Service Experience.
- A bubbly, positive attitude, and a visible passion for customer services.
Desirable
- Proficient in full range of Microsoft applications inc. Word, Excel, PowerPoint, Access Outlook.
- SIA/CCTV Licence
Working Hours - FTC maternity cover, 8 AM – 5 PM
Please see our Benefits Booklet for more information.
Receptionist FTC - 1 Carey Lane, London Operations · 1 Carey Lane employer: Savills Company
At Savills, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer service excellence. Located in the heart of London, our Receptionist role not only provides a competitive salary and benefits but also presents unique opportunities for professional growth and development within a supportive environment. Join us to be part of a dynamic team dedicated to maintaining high standards and ensuring tenant satisfaction in a prestigious setting.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist FTC - 1 Carey Lane, London Operations · 1 Carey Lane
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with clients and employees. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the face of the company. Role-play common scenarios with a friend or family member to boost your confidence in handling visitors and phone calls.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the role and helps you understand if the company is the right fit for you. Think about what you want to know about their property management systems or team dynamics.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. Plus, it shows your enthusiasm for the position. Remember, we want you to land that job!
We think you need these skills to ace Receptionist FTC - 1 Carey Lane, London Operations · 1 Carey Lane
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Receptionist role. Highlight your customer service skills and any relevant experience that matches the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role is all about communication, don’t hold back! Use clear and professional language in your application. We love a bubbly personality, so let that shine through while keeping it polished.
Be Detail-Oriented:Pay attention to the details in your application. Double-check for typos and ensure your formatting is consistent. A well-organised application reflects the careful and conscientious approach we value at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Savills Company
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist FTC. Familiarise yourself with the key tasks like managing visitor logs and maintaining high standards at the reception desk. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, be ready to share examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a tricky issue. This will highlight your ability to handle the demands of the job effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or specific challenges the property might face. This shows that you're not just interested in the job, but also in how you can contribute to the team and the organisation as a whole.
✨Dress to Impress
First impressions matter, especially in a front-of-house role. Dress smartly and professionally to reflect the five-star standards expected in the position. A polished appearance will help convey your seriousness about the role and your understanding of the company's values.
