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- Tasks: Lead operations teams and ensure adherence to policies in a dynamic facilities management environment.
- Company: Join Savills, a leading property management company with a strong team culture.
- Benefits: Enjoy competitive salary, career development opportunities, and a supportive work environment.
- Other info: Opportunity for continuous learning and professional development in a fast-paced setting.
- Why this job: Make a real impact by driving operational excellence and supporting team growth.
- Qualifications: 5 years in administration, strong communication skills, and a team player attitude.
The predicted salary is between 50000 - 60000 £ per year.
The purpose of the Operations Manager role is to ensure adherence to Savills Policies and Procedures across the managed instructions and service lines within FM+. The Operations Manager will report into Head of FM+ Operations and be responsible for the operations teams including but not limited to; Senior Facilities Coordinator, Facilities Coordinators, Facilities Administrators.
Key Responsibilities
- To work alongside the Head of FM+ Operations to ensure the FM+ strategy is embedded into all operations across all instructions and service lines.
- To provide operational reporting to the Head of FM+ Operations on a weekly & monthly basis on the operational output of the team.
- To complete auditing across their managed teams to ensure adherence to Savills policies and procedure and any client specific requirements.
- To ensure all operational systems are updated and accurate.
- Line management duties for the Operations team.
- Provide cover and support across the FM+ team where appropriate.
- Responsible for escalating any issues to the Head of FM+ Operations in a timely manner.
- Become a super user of all operational systems & provide training as and when required.
- Input into the wider FM+ strategy based on experience and knowledge of the team and the clients we serve.
- Lead operational projects that assist with the growth of the FM+ team.
- Assist with the creation and continuous improvement of operational processes.
- Ensure all documentation is held within Sharepoint.
- Assist with recruitment across the FM+ team.
Skills, Knowledge and Experience
Essential
- At least 5 years experience in an administration role.
- General Education to GCSE standard with an A-C grade in English & Maths or equivalent standard.
- Reliable, helpful and well presented.
- Ability to work in a team or alone.
- Team player with strong customer service skills, able to provide a helpful and polite service.
- Pleasant telephone manner and efficiency in relaying messages and taking instructions.
- Excellent communication skills.
- Able to take comprehensive minutes of meetings.
- Ability to deal with confidential information.
- Good organisational and time management skills with the ability to prioritise workload and multitask in a calm and professional manner.
- Able to work under pressure to deadlines.
- Careful and conscientious with an aptitude for attention to detail.
- Willingness and ability to learn on the job, keen to undertake training and career development.
Desirable
- Proficient in a full range of Microsoft applications inc. Word, Excel, PowerPoint, Access Outlook.
- Broad knowledge of office administration within a facilities management/property management environment.
- Experience of dealing with senior level staff confidently with excellent verbal and written communication.
- Experience and knowledge of helpdesk systems and procedures.
- Data input experience.
- Experience working within a Facilities Management team.
- Understanding of Health & Safety Legislation.
Working Hours - 37.5hrs
Please see our Benefits Booklet for more information.
Operations Manager - Associate - London Management · 15 Finsbury Circus employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Associate - London Management · 15 Finsbury Circus
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management world and let them know you're on the hunt for an Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Savills and their FM+ strategy. Show us that you understand their operations and how you can contribute to their goals. Tailor your answers to reflect your experience in line management and operational processes.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to refine your responses. Focus on showcasing your customer service skills and ability to work under pressure, as these are key for the Operations Manager role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're genuinely interested in joining our team at Savills.
We think you need these skills to ace Operations Manager - Associate - London Management · 15 Finsbury Circus
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your relevant experience in administration and facilities management, and don’t forget to showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your background aligns with our FM+ strategy. Keep it engaging and personal – we love a bit of personality!
Showcase Your Skills: In your application, make sure to highlight your organisational and time management skills. Mention any experience with operational systems or auditing processes, as these are key for the role. We’re looking for someone who can juggle tasks like a pro!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get your journey started!
How to prepare for a job interview at Savills Company
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of the Operations Manager role. Familiarise yourself with Savills Policies and Procedures, as well as the FM+ strategy. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your Team Leadership Skills
Since this role involves line management duties, be prepared to discuss your experience in leading teams. Think of specific examples where you've successfully managed a team or project, and how you ensured adherence to policies and procedures. This will highlight your capability to lead effectively.
✨Prepare for Operational Reporting Questions
Operational reporting is a big part of this job, so brush up on how you would approach reporting on team performance. Be ready to talk about any tools or systems you've used in the past, and how you can contribute to accurate and timely reporting for the Head of FM+ Operations.
✨Demonstrate Your Problem-Solving Skills
The ability to escalate issues promptly is crucial. Think of examples where you've identified problems and taken initiative to resolve them. This will show that you can handle pressure and are proactive in ensuring smooth operations within the team.